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Server 123 compensation available 11-16 January in Hot Events!

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  • Server 123 compensation available 11-16 January in Hot Events!

    First of all, a big thank you to all of you who reported the recent server issues here and to Customer Support!

    A Server Error Compensation package has been sent to the Hot Events screen and will be available for collection by daily login from 11 to 16 January.

    This is the the list of rewards:

    90x 500 Medal of Honour, 900x Soul Seal, 600x Valiant Chest, 450x Empire Truncheon, 1000x Advanced Sepulchrum, 900x Big Bag of Gold (500k gold each), 600x Advanced Mahra and 500x Bound Balen,

    plus

    2x Common Godcore Pack, 40x Dark Gold Holy Forge Pack, 30x Good Luch Charm. 30x Fashion Core, 50x Sanctuary Bravery Chest and 50x Sanctuary King Chest

    plus

    1x Lv5 PATK Divinity Soul, 1x 7-day VIP card, 1x 7-day Spirit Covenant Card, 75x Genesis Seal, 1x Phantom Yeti Mount Card, 1x 99 Roses, 2 Sacred EXP Scroll and 10,000 Insignia,

    Make sure to log in and collect them before the due date!


    Should you experience any further issues, please remember to contact GM/Customer Support via the game Settings menu, or directly by email by writing to [email protected]
    Ceridwen
    (forum moderator)
    Discord ID: Ceridwen#5518 (if my forum inbox is full)


    * Moderators are not Gaea staff or employees, they do not have access to player accounts or other personal details. They are players like you, who have volunteered to help other players with game issues and/or to help facilitate communication between Gaea and all players

  • #2
    Dear Ceridwen,

    I Am still unable to login to the game . It either keeps loading or throws login failed server error.

    I have mailed them as well but no help .

    You are my only hope , Can you please escalate this to the team.

    My username : MrMaddy

    Thanks and Regards

    Comment


    • #3
      Same here I still can't log in wtf

      Comment


      • #4
        The server is overloaded with the amount of roses at the same time.

        Comment


        • #5
          Wtf the server is down with in hours !!!! Come on

          Comment


          • #6
            Ceridwen ok look I was online this morning it was really laggy but I was able to get on
            I did not get my 900 bags of gold but I got everything else

            I was online and (not in worldboss) I was working on my gems
            then all of a sudden bam network connection error and I got kicked from the game
            now I haven’t been able to get back on

            Comment


            • #7
              what is that, is it true that 16 more can I play?

              Comment


              • #8
                I want to report pls fix the big problem on s123.. this server always down, no reset reward from guild boss everyweek.. everyweek server down 2-3 times... for compensation pls no more roses give... this item make server delay n lag so much... sometime a few people when do synthesis equipment or gem also the item is missing... i very hope this server become normal as before..

                Comment


                • #9
                  Originally posted by Syena21 View Post
                  I want to report pls fix the big problem on s123.. this server always down, no reset reward from guild boss everyweek.. everyweek server down 2-3 times... for compensation pls no more roses give... this item make server delay n lag so much... sometime a few people when do synthesis equipment or gem also the item is missing... i very hope this server become normal as before..
                  I fully agree!

                  Comment


                  • #10
                    Ceridwen
                    Quero relatar uma grande surpresa ao simplesmente sumires os itens de compensação da minha mochila. Perdi mais de 600 valiant chests (eu tinha 633) além de outros itens como baús do santuário e cajados de fama.
                    Alguns outros players do s123 coletaram mais que uma vez seus itens e nada foi retirado. Sempre joguei honestamente e agora simplesmente sumiram os valiant chests e outros itens.
                    Vou ficar sem meus baús?
                    Player: Madrugadão
                    S123
                    Last edited by Ceridwen; 01-12-2022, 12:57 AM. Reason: personal details removed

                    Comment


                    • #11
                      Originally posted by Mr.Maddy View Post
                      Dear Ceridwen,

                      I Am still unable to login to the game . It either keeps loading or throws login failed server error.

                      I have mailed them as well but no help .

                      You are my only hope , Can you please escalate this to the team.

                      My username : MrMaddy

                      Thanks and Regards
                      I think it is fixed now, as it was reported, as some suggested it could have been simply due to a surge in activity .... having said that I also tested not long ago and it was OK for me, but I will double check!

                      (Sorry for not answering sooner due to time zone)
                      Ceridwen
                      (forum moderator)
                      Discord ID: Ceridwen#5518 (if my forum inbox is full)


                      * Moderators are not Gaea staff or employees, they do not have access to player accounts or other personal details. They are players like you, who have volunteered to help other players with game issues and/or to help facilitate communication between Gaea and all players

                      Comment


                      • #12
                        Originally posted by Syena21 View Post
                        I want to report pls fix the big problem on s123.. this server always down, no reset reward from guild boss everyweek.. everyweek server down 2-3 times... for compensation pls no more roses give... this item make server delay n lag so much... sometime a few people when do synthesis equipment or gem also the item is missing... i very hope this server become normal as before..
                        Sure, I will pass your feedback on straight away!
                        Ceridwen
                        (forum moderator)
                        Discord ID: Ceridwen#5518 (if my forum inbox is full)


                        * Moderators are not Gaea staff or employees, they do not have access to player accounts or other personal details. They are players like you, who have volunteered to help other players with game issues and/or to help facilitate communication between Gaea and all players

                        Comment


                        • #13
                          Originally posted by Madrugadão View Post
                          Ceridwen
                          Quero relatar uma grande surpresa ao simplesmente sumires os itens de compensação da minha mochila. Perdi mais de 600 valiant chests (eu tinha 633) além de outros itens como baús do santuário e cajados de fama.
                          Alguns outros players do s123 coletaram mais que uma vez seus itens e nada foi retirado. Sempre joguei honestamente e agora simplesmente sumiram os valiant chests e outros itens.
                          Vou ficar sem meus baús?
                          Player: Madrugadão
                          S123
                          Ola Madrugadão - I am only a volunteer, a player like yourself. This is a matter for customer support. Please contact them: [email protected]

                          Also please note: I have removed your details as this is a public site, for security reasons.

                          In the meantime I have passed your feedback on!
                          Ceridwen
                          (forum moderator)
                          Discord ID: Ceridwen#5518 (if my forum inbox is full)


                          * Moderators are not Gaea staff or employees, they do not have access to player accounts or other personal details. They are players like you, who have volunteered to help other players with game issues and/or to help facilitate communication between Gaea and all players

                          Comment


                          • #14
                            Nro disappeared my items almost all of them I would like to know how this will be besides the reward more than 10k of Mont training gems fashion core among other items disappeared,já mandei vários tickets Just send it wait for a joke that's what we are

                            Comment


                            • #15
                              Originally posted by Shenlong View Post
                              Nro disappeared my items almost all of them I would like to know how this will be besides the reward more than 10k of Mont training gems fashion core among other items disappeared,já mandei vários tickets Just send it wait for a joke that's what we are
                              Someone else also reported this issue, and I have advised them to contact customer support. Even if you have already sent tickets, reply to the last message you received and let them know the situation. They will need as many details as possible. I know this is frustrating, but it's the only way.

                              I will pass on this additional feedback in the meantime.
                              Ceridwen
                              (forum moderator)
                              Discord ID: Ceridwen#5518 (if my forum inbox is full)


                              * Moderators are not Gaea staff or employees, they do not have access to player accounts or other personal details. They are players like you, who have volunteered to help other players with game issues and/or to help facilitate communication between Gaea and all players

                              Comment

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