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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
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- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
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- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Account Issues, Support Ignores Complaints, and I'm Pissed

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  • #1

    Account Issues, Support Ignores Complaints, and I'm Pissed

    DOES ANYONE EVEN EXIST WITH KABAM?!?!?!?!?!

    TWO WEEKS AGO I sent in a help desk ticket regarding the fact that my level-50 Ledg. equipment just "suddenly" disappeared. Did I get a response? NO. Not only did not receive any form of a response from Kabam, it happened again when a MOUNT I won from magic pot failed to enter my inventory. I also sent in a help desk ticket about this, to which I received no response. Further, **** has been disappearing from my inventory. As a matter of fact, just last night, I logged off for 20 MINUTES, and when I logged back on, I realized my BR dropped approximately 1K. Specifically, what caused this drop was the fact that **** like gems just went poof and disappeared in the 20 minutes I was not looking - tf? Regardless, the overall issue is that the issues I am experiencing continue on and on with no responses from Kabam to ANY of my inquiries, to date.

    It is crazy that I have to complain and put my DIRTY LAUNDRY OUT FOR THE WHOLE WORLD TO READ because you will not respond! I better not get a ****ING response to this thread saying to file a complaint from the game, and/or "this is not what this thread was meant for"... and to use a dedicated thread. I am sorry but your "threads" and tickets processes don't ****ing work. I have tried ADDRESSING THIS ISSUE your way, which obviously did not work or else I would not be writing this!

    The way I see it, Kabam has two options at this point, to either a). figure out what happened to my **** and give it back, b). continue to ignore me and I will figure out how to resolve these issues by other means.

    ONE LAST THOUGHT, without people like me spending there would be no game. Simply stated, this is stealing and its wrong. I am prepared to cancel my account and make my toon jump off of a bridge (and die, rhetorically speaking) if someone does not figure out what happened AND LET ME KNOW WTF - better yet DON'T CONTACT ME IF YOU CAN just FIX it and give me my **** back.
    Tags: None
  • #2
    Originally posted by jaci_2122 View Post
    DOES ANYONE EVEN EXIST WITH KABAM?!?!?!?!?!

    TWO WEEKS AGO I sent in a help desk ticket regarding the fact that my level-50 Ledg. equipment just "suddenly" disappeared. Did I get a response? NO. Not only did not receive any form of a response from Kabam, it happened again when a MOUNT I won from magic pot failed to enter my inventory. I also sent in a help desk ticket about this, to which I received no response. Further, **** has been disappearing from my inventory. As a matter of fact, just last night, I logged off for 20 MINUTES, and when I logged back on, I realized my BR dropped approximately 1K. Specifically, what caused this drop was the fact that **** like gems just went poof and disappeared in the 20 minutes I was not looking - tf? Regardless, the overall issue is that the issues I am experiencing continue on and on with no responses from Kabam to ANY of my inquiries, to date.

    It is crazy that I have to complain and put my DIRTY LAUNDRY OUT FOR THE WHOLE WORLD TO READ because you will not respond! I better not get a ****ING response to this thread saying to file a complaint from the game, and/or "this is not what this thread was meant for"... and to use a dedicated thread. I am sorry but your "threads" and tickets processes don't ****ing work. I have tried ADDRESSING THIS ISSUE your way, which obviously did not work or else I would not be writing this!

    The way I see it, Kabam has two options at this point, to either a). figure out what happened to my **** and give it back, b). continue to ignore me and I will figure out how to resolve these issues by other means.

    ONE LAST THOUGHT, without people like me spending there would be no game. Simply stated, this is stealing and its wrong. I am prepared to cancel my account and make my toon jump off of a bridge (and die, rhetorically speaking) if someone does not figure out what happened AND LET ME KNOW WTF - better yet DON'T CONTACT ME IF YOU CAN just FIX it and give me my **** back.
    When you win a mount in magic pot or lucky wheel .. The mount doesn't shows in your inventory.. You need to go to stables-special and find the mount you have won and activate it.. and you'll get the br!

    Comment

    • #3
      Originally posted by Jetmir1 View Post
      When you win a mount in magic pot or lucky wheel .. The mount doesn't shows in your inventory.. You need to go to stables-special and find the mount you have won and activate it.. and you'll get the br!
      it shows for me.
      this weekend i won abao card from lucky wheel straight to my inventory. Used it and gained BR instantly. Same was with magic pot mounts if i remember good.

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      • #4
        Shows for me get card in inventory activate in stable and yes ive had two level five gems go my level 70 legend ring so its not a one off and having sent in eight tickets the last reply was dont waste our time and how can we check after three weeks let us know sooner

        Comment

        • #5
          Dandy, I hate that happened to you but I am gald I'm not the only one. Google is working with me on a formal investigation, you may want to consider that route to get your money back, if you spend.

          Jac

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          • #6
            Indeed a pain got a reply today which is write to.legal team in usa as im not willing to accept any compromise mind you 200000 gold and ten chests for a loss of a 70 legend item great write off im going to hit apple google etc now you got a refetence I can tag into on yours? Its a pain u got to go ths far to get results

            Comment

            • #7
              Same here im still sitting with march glitched clothes and no reply

              Comment

              • #8
                Lost me marriage ring now oh the deep joy of it all no reply on that either pot luck they should call this game

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