Hello everyone who us reading this. Since the recent update we have all had issues with the this game. Some players have yet to get into the game and as a result have missed out on a lot because of this issue. Others miss out on double hits in WB and GB. Players have had issues with synthesizing items and losing it all.
Recently I started to look closer into Kabam. Financially Kabam made $400 million dollars in $2014. From that according to their senior Financial Officer Kabam had an excess of $150 million dollars of free money to spend.
Now as we all know the CEO and CO-founder of kabam is Kevin Chou.
In a statement by Kevin he states that as the company growth was increasing they lost focus on communication with the customers and wants to improve on this.
Now here are my questions.
Will the moderators ever keep us the customers updated daily as to the progression in which issues are being resolved?
Will we the customers keep being left in the dark when it comes to are issues?
Does Kabam and the supposedly forum moderators actually care about us customers?
If they do then why does no one from either Kabam or the moderators say anything until a few- a couple days later?
Why does Kabam not invest in live online support for mobile gaming?
Why does Kabam not invest money into increasing its employee rate to over 800 employees?
Do we as the customers really matter to the moderators and to Kabam?
Why is there a lack of communication between the forum moderators, Kabam and the customers?
Will Kabam and the forum moderators ever improve customer support?
If so how do they intend to improve this?
I am honestly curious to see if any forum moderator or Kabam associates will actually answer these questions. To be honest I am not holding my breathe and am even doubtful that either one will.
Anyways I would love to hear other players questions in here as well not about the issues that we are all experiencing but are thoughts as to what we believe we truly want to see out of this company.
I would be intrigued to see if players out there care more about game content then customer service but to be honest I think I already know that answer.
Recently I started to look closer into Kabam. Financially Kabam made $400 million dollars in $2014. From that according to their senior Financial Officer Kabam had an excess of $150 million dollars of free money to spend.
Now as we all know the CEO and CO-founder of kabam is Kevin Chou.
In a statement by Kevin he states that as the company growth was increasing they lost focus on communication with the customers and wants to improve on this.
Now here are my questions.
Will the moderators ever keep us the customers updated daily as to the progression in which issues are being resolved?
Will we the customers keep being left in the dark when it comes to are issues?
Does Kabam and the supposedly forum moderators actually care about us customers?
If they do then why does no one from either Kabam or the moderators say anything until a few- a couple days later?
Why does Kabam not invest in live online support for mobile gaming?
Why does Kabam not invest money into increasing its employee rate to over 800 employees?
Do we as the customers really matter to the moderators and to Kabam?
Why is there a lack of communication between the forum moderators, Kabam and the customers?
Will Kabam and the forum moderators ever improve customer support?
If so how do they intend to improve this?
I am honestly curious to see if any forum moderator or Kabam associates will actually answer these questions. To be honest I am not holding my breathe and am even doubtful that either one will.
Anyways I would love to hear other players questions in here as well not about the issues that we are all experiencing but are thoughts as to what we believe we truly want to see out of this company.
I would be intrigued to see if players out there care more about game content then customer service but to be honest I think I already know that answer.
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