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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Questions and concerns

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  • #1

    Questions and concerns

    Hello everyone who us reading this. Since the recent update we have all had issues with the this game. Some players have yet to get into the game and as a result have missed out on a lot because of this issue. Others miss out on double hits in WB and GB. Players have had issues with synthesizing items and losing it all.
    Recently I started to look closer into Kabam. Financially Kabam made $400 million dollars in $2014. From that according to their senior Financial Officer Kabam had an excess of $150 million dollars of free money to spend.

    Now as we all know the CEO and CO-founder of kabam is Kevin Chou.
    In a statement by Kevin he states that as the company growth was increasing they lost focus on communication with the customers and wants to improve on this.

    Now here are my questions.

    Will the moderators ever keep us the customers updated daily as to the progression in which issues are being resolved?

    Will we the customers keep being left in the dark when it comes to are issues?

    Does Kabam and the supposedly forum moderators actually care about us customers?
    If they do then why does no one from either Kabam or the moderators say anything until a few- a couple days later?

    Why does Kabam not invest in live online support for mobile gaming?

    Why does Kabam not invest money into increasing its employee rate to over 800 employees?

    Do we as the customers really matter to the moderators and to Kabam?

    Why is there a lack of communication between the forum moderators, Kabam and the customers?

    Will Kabam and the forum moderators ever improve customer support?
    If so how do they intend to improve this?

    I am honestly curious to see if any forum moderator or Kabam associates will actually answer these questions. To be honest I am not holding my breathe and am even doubtful that either one will.

    Anyways I would love to hear other players questions in here as well not about the issues that we are all experiencing but are thoughts as to what we believe we truly want to see out of this company.
    I would be intrigued to see if players out there care more about game content then customer service but to be honest I think I already know that answer.
    Tags: None
  • #2
    if you can help me thx

    Guys , i have one problem in my wartune , when i put start for play , ask this : ....lvl39...... and the game close what i need to do? Dragonfull S22

    Comment

    • #3
      Now as we all know the CEO and CO-founder of kabam is Kevin Chou.
      In a statement by Kevin he states that as the company growth was increasing they lost focus on communication with the customers and wants to improve on this
      i think he is person we should contact (spam) on twitter or FB...social media is here with reason

      Do we as the customers really matter to the moderators and to Kabam?
      as long as we p(l)ay. If we stop new ones will come. if not game will die a new game will rise.

      Why is there a lack of communication between the forum moderators, Kabam and the customers?
      low number of GMs on forum. But even bigger problem is lack kabam emphaty for p(l)ayers and their problems. Lot of good players last few days left game completly dissapointed. KABAM is treating us like a cash fools. Give stupid event and recive money while million of buggs stay for months.

      I am honestly curious to see if any forum moderator or Kabam associates will actually answer these questions. To be honest I am not holding my breathe and am even doubtful that either one will.
      probably " mistakes happen. we will ensure that never happens again".

      Anyways I would love to hear other players questions in here as well not about the issues that we are all experiencing but are thoughts as to what we believe we truly want to see out of this company.
      i wonder when we will be more appreciated. When we will get something good in return for our money ? atleast a normal answer from support not automated secretary. we give them their salary and they give to us automated answers.

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