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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Server 123 issues

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  • Server 123 issues

    Heroes! Gaea is aware of the issues with the Hot Events on server 123 and is working on it.

    The events on other servers are not affected.

    However, should you be experiencing these or other issues on 123, please write (with as many details as possible) to Customer Support, directly from the game or via email: [email protected]

    Any other issues with new server 123? Let us know here below.
    Ceridwen
    (forum moderator)
    Discord ID: Ceridwen#5518 (if my forum inbox is full)


    * Moderators are not Gaea staff or employees, they do not have access to player accounts or other personal details. They are players like you, who have volunteered to help other players with game issues and/or to help facilitate communication between Gaea and all players

  • #2
    The new set of Hot Events are now available - enjoy!
    Ceridwen
    (forum moderator)
    Discord ID: Ceridwen#5518 (if my forum inbox is full)


    * Moderators are not Gaea staff or employees, they do not have access to player accounts or other personal details. They are players like you, who have volunteered to help other players with game issues and/or to help facilitate communication between Gaea and all players

    Comment


    • #3
      Game not opening its kicking us back to login screen its almost been a day ...fix it please

      Comment


      • #4
        Hello again everyone!
        My most sincere apologies for my absence from Forum due to connection issues my end. I and others, including Council members have reported all issues relating to server 123 including via Gaea official Discord, Facebook and directly to Customer Support (the latter is always your first go-to option). Compensation was sent (if not yet collected, please collect via Hot Events).

        Please continue to report specific server 123 issues here rather than start new topics, it will be very helpful to keep all the reports together. If admins can merge the topics eventually, it will also help

        This topic is sticky on purpose, so you can see it as soon as you enter this section. My inbox is still full, so feel free to contact me directly via Discord.
        All the best,
        Ceri
        Ceridwen
        (forum moderator)
        Discord ID: Ceridwen#5518 (if my forum inbox is full)


        * Moderators are not Gaea staff or employees, they do not have access to player accounts or other personal details. They are players like you, who have volunteered to help other players with game issues and/or to help facilitate communication between Gaea and all players

        Comment


        • #5
          Can't see all stuff in events, Providence and Magic Pot crashed. Please fix it.
          Server 123

          Comment


          • #6
            Originally posted by AuroraV View Post
            Can't see all stuff in events, Providence and Magic Pot crashed. Please fix it.
            Server 123
            Thanks for reaching out! It's been reported and should be working now. Should there be other issues, please make sure to contact GM/Customer Support via email: [email protected]
            Ceridwen
            (forum moderator)
            Discord ID: Ceridwen#5518 (if my forum inbox is full)


            * Moderators are not Gaea staff or employees, they do not have access to player accounts or other personal details. They are players like you, who have volunteered to help other players with game issues and/or to help facilitate communication between Gaea and all players

            Comment


            • #7
              I’m having the same issues on this server not loading my events properly and kicking me out of Sylth arenaKicks me completely off the game

              Comment


              • #8
                Originally posted by redds View Post
                I’m having the same issues on this server not loading my events properly and kicking me out of Sylth arenaKicks me completely off the game
                Thanks for letting us know - the issue was reported and should be resolved now
                Ceridwen
                (forum moderator)
                Discord ID: Ceridwen#5518 (if my forum inbox is full)


                * Moderators are not Gaea staff or employees, they do not have access to player accounts or other personal details. They are players like you, who have volunteered to help other players with game issues and/or to help facilitate communication between Gaea and all players

                Comment


                • #9
                  Good morning, I have the same problem since yesterday that I can't get into the game. It lets me log, loads and then returns me to the login page. The same thing happens to my partner. Apart from this problem, when I entered the new event, the game was restarted.
                  Server 123 GMT

                  Comment


                  • #10
                    Originally posted by Nuri81 View Post
                    Good morning, I have the same problem since yesterday that I can't get into the game. It lets me log, loads and then returns me to the login page. The same thing happens to my partner. Apart from this problem, when I entered the new event, the game was restarted.
                    Server 123 GMT
                    Hello Nuri - thanks for reaching out! I have just checked the game my end on iPhone 8 and I am not having the login issue, so if you are both having the issue I would suggest you contact GM Customer Support via email on [email protected] with your user ID , geographic region you are playing from, and above all your device details and operating system (OS) so they can check if it is device-related.

                    I hope that helps!
                    Ceridwen
                    (forum moderator)
                    Discord ID: Ceridwen#5518 (if my forum inbox is full)


                    * Moderators are not Gaea staff or employees, they do not have access to player accounts or other personal details. They are players like you, who have volunteered to help other players with game issues and/or to help facilitate communication between Gaea and all players

                    Comment


                    • #11
                      Thank you
                      I just opened the game and now is updating. Thank you
                      Last edited by Nuri81; 09-28-2021, 10:46 AM.

                      Comment


                      • #12
                        123 лежит опять

                        Comment


                        • #13
                          Originally posted by Yaya View Post
                          123 лежит опять
                          Привет у меня работает, я в Австралии. Если у вас не работает, напишите в службу поддержки, возможно, вам помогут: [email protected]

                          Удачи!
                          Ceridwen
                          (forum moderator)
                          Discord ID: Ceridwen#5518 (if my forum inbox is full)


                          * Moderators are not Gaea staff or employees, they do not have access to player accounts or other personal details. They are players like you, who have volunteered to help other players with game issues and/or to help facilitate communication between Gaea and all players

                          Comment


                          • #14
                            Originally posted by Yaya View Post
                            123 лежит опять
                            Я бы сказал - снова 😂

                            Comment


                            • #15
                              Originally posted by Ceridwen View Post

                              Привет у меня работает, я в Австралии. Если у вас не работает, напишите в службу поддержки, возможно, вам помогут: [email protected]

                              Удачи!
                              What exactly works? It doesn't work for everyone, but does it work for you? Maybe your eyesight is bad?

                              Comment

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