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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Server 123 issues

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    Ceridwen
    Moderator

  • Ceridwen
    replied
    Hello again everyone!
    My most sincere apologies for my absence from Forum due to connection issues my end. I and others, including Council members have reported all issues relating to server 123 including via Gaea official Discord, Facebook and directly to Customer Support (the latter is always your first go-to option). Compensation was sent (if not yet collected, please collect via Hot Events).

    Please continue to report specific server 123 issues here rather than start new topics, it will be very helpful to keep all the reports together. If admins can merge the topics eventually, it will also help

    This topic is sticky on purpose, so you can see it as soon as you enter this section. My inbox is still full, so feel free to contact me directly via Discord.
    All the best,
    Ceri

    Leave a comment:


  • GodS123
    replied
    Server 123, as well as a few others, are experiencing issues. Current issue that I'm experiencing is "Server Error, please try again" clearing cache and data, reinstalling app does not resolve this issue.

    Leave a comment:

  • Tesao
    Junior Member

  • Tesao
    replied
    BOA TARDE, sou do servidor 123 GMT porém estou com um problema que não acho solução.
    já faz 10 dias que eu não consigo logar eu não consigo fazer eventos nada no jogo, eu logo fico online 1-2 minutos e tomo Dc, quando tento entrar de novo aparece esse mensagem **** Client exception****** já formatei meu celular, já exclui o histórico de wi-fi, já reinstalei o jogo e nada muda preciso de ajuda urgente meu aparelho é um moto G6 Plus

    Leave a comment:


  • GodS123
    replied
    Server 123 seems to be working at this moment. It takes a little while to log in but it works. There doesn't seem to be too much lag at the moment either. Hopefully it stays that way

    Leave a comment:

  • lbryant1357
    Junior Member

  • lbryant1357
    replied
    The server (123) is still not working. hasn’t worked in over 15 hours. This is the 3rd time this week

    Leave a comment:


  • GodS123
    replied
    Originally posted by Jaxy View Post

    Server still not working
    Server is still down, about 6 hours now. Unfortunately there is no quick fix for it and we will just have to wait for Gaea to fix the issue. Not sure why it takes this long considering it's the same problem as last time.

    Leave a comment:

  • Jaxy
    Junior Member

  • Jaxy
    replied
    Originally posted by Ceridwen View Post

    Thank you very much for reporting it here and above all thank you for ticketing. Most of us on 123 had the same issue and reported accordingly. Server functionality was restored about 14 hours ago, so if you are still having issues after performing standard fixes your end, then there may be device- or account- related issues only Customer Support can address.

    Please let us know when you are back in
    Server still not working

    Leave a comment:


  • GodS123
    replied
    At the moment there doesn't seem to be a fix for server 123. I've cleared cache, cleared data, and reinstalled the app with no luck. It continues to kick you back to the login screen. I have submitted tickets to Gaea about the multiple issues we are experiencing. Unfortunately there doesn't seem to be anything we can do but wait.

    Leave a comment:

  • lbryant1357
    Junior Member

  • lbryant1357
    replied
    It it currently May 8th 1:17pm EST, and i’m trying to get into my account. i’ve uninstalled the app reinstalled it restarted my phone etc nothing seems to work. The other servers i play are up and running 122,121. Server 123 has been down for over 12 hours. is there anyway to fix it?

    Leave a comment:

  • Jaxy
    Junior Member

  • Jaxy
    replied
    Game not opening its kicking us back to login screen its almost been a day ...fix it please

    Leave a comment:


  • GodS123
    replied
    Was working fine 10 minutes ago now it's back to the same login issue. Catacombs and necropolis didn't reset either.

    Leave a comment:

  • Justice1983
    Member

  • Justice1983
    replied
    No 7 days consecutive login reward and no mother event ...good job gaea

    Leave a comment:

  • Jaxy
    Junior Member

  • Jaxy
    replied
    Been trying to login whole day please try to fix it ASAP I don’t know what problems you guys are facing but you should b able to fix it .been staring at the game login screen from hrs ..

    Leave a comment:


  • GodS123
    replied
    Originally posted by Ceridwen View Post

    Will pass it on, thanks for reporting' Definitely write to Customer Support, they may be able to help you with those losses!
    And it's down again. Can't login. Same issue as last time

    Leave a comment:


  • GodS123
    replied
    Server 123 will not login again. Gets to the loading screen then kicks you back out to the login screen.

    Leave a comment:

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