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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Server 123 issues

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  • #46
    BOA TARDE, sou do servidor 123 GMT porém estou com um problema que não acho solução.
    já faz 10 dias que eu não consigo logar eu não consigo fazer eventos nada no jogo, eu logo fico online 1-2 minutos e tomo Dc, quando tento entrar de novo aparece esse mensagem **** Client exception****** já formatei meu celular, já exclui o histórico de wi-fi, já reinstalei o jogo e nada muda preciso de ajuda urgente meu aparelho é um moto G6 Plus

    Comment


    • #47
      Server 123, as well as a few others, are experiencing issues. Current issue that I'm experiencing is "Server Error, please try again" clearing cache and data, reinstalling app does not resolve this issue.

      Comment


      • #48
        Hello again everyone!
        My most sincere apologies for my absence from Forum due to connection issues my end. I and others, including Council members have reported all issues relating to server 123 including via Gaea official Discord, Facebook and directly to Customer Support (the latter is always your first go-to option). Compensation was sent (if not yet collected, please collect via Hot Events).

        Please continue to report specific server 123 issues here rather than start new topics, it will be very helpful to keep all the reports together. If admins can merge the topics eventually, it will also help

        This topic is sticky on purpose, so you can see it as soon as you enter this section. My inbox is still full, so feel free to contact me directly via Discord.
        All the best,
        Ceri
        Ceridwen
        (forum moderator)
        Discord ID: Ceridwen#5518 (if my forum inbox is full)


        * Moderators are not Gaea staff or employees, they do not have access to player accounts or other personal details. They are players like you, who have volunteered to help other players with game issues and/or to help facilitate communication between Gaea and all players

        Comment


        • #49
          Originally posted by Tesao View Post
          BOA TARDE, sou do servidor 123 GMT porém estou com um problema que não acho solução.
          já faz 10 dias que eu não consigo logar eu não consigo fazer eventos nada no jogo, eu logo fico online 1-2 minutos e tomo Dc, quando tento entrar de novo aparece esse mensagem **** Client exception****** já formatei meu celular, já exclui o histórico de wi-fi, já reinstalei o jogo e nada muda preciso de ajuda urgente meu aparelho é um moto G6 Plus
          Apologies for the late reply (I had connection issues of my own and could not visit the forum) - thank you for your report. The reasons for the issues on 123 have not yet been clarified, but compensation was sent. It's also very important to write direct to WTHOH customer support: [email protected]
          Ceridwen
          (forum moderator)
          Discord ID: Ceridwen#5518 (if my forum inbox is full)


          * Moderators are not Gaea staff or employees, they do not have access to player accounts or other personal details. They are players like you, who have volunteered to help other players with game issues and/or to help facilitate communication between Gaea and all players

          Comment


          • #50
            Hi. Ive openned a ticket about beeing leader of a guild and be kicked by gaea system. I play everydays. But support said my concern is still pending after two weeks.can anyone push it further?

            Comment


            • #51
              Originally posted by Justice1983 View Post
              Hi. I've opened a ticket about being leader of a guild and being kicked by gaea system. I play everyday. But support said my concern is still pending after two weeks.can anyone push it further?
              Hello Justice, I also am aware of this situation (having visited the Guild myself) and I know the team is working on it. Thank you for ticketing and for posting the issue here also, as it is possible that others may experience similar glitches. I will definitely keep checking in with the Team even if the weekend is coming up!

              Ceridwen
              (forum moderator)
              Discord ID: Ceridwen#5518 (if my forum inbox is full)


              * Moderators are not Gaea staff or employees, they do not have access to player accounts or other personal details. They are players like you, who have volunteered to help other players with game issues and/or to help facilitate communication between Gaea and all players

              Comment


              • #52
                p.s. Justice1983, have you tried exiting the Guild and re-entering? I know it will cause other issues as you may have to wait in order to re-enter if you do not have Balens available, but it might unlock the situation... I will write to you in the game also.
                Ceridwen
                (forum moderator)
                Discord ID: Ceridwen#5518 (if my forum inbox is full)


                * Moderators are not Gaea staff or employees, they do not have access to player accounts or other personal details. They are players like you, who have volunteered to help other players with game issues and/or to help facilitate communication between Gaea and all players

                Comment


                • #53
                  Originally posted by Ceridwen View Post
                  p.s. Justice1983, have you tried exiting the Guild and re-entering? I know it will cause other issues as you may have to wait in order to re-enter if you do not have Balens available, but it might unlock the situation... I will write to you in the game also.
                  I left friday, paid 300 ba lens for come back same day and says guild still to me but im also in officer list..so leaving fixed nothing but make me lose 300 balens.

                  Comment


                  • #54
                    Server 123 issue, showing "Network Connection problem" upon login. This is not an internet or data issue. Multiple reports from others with the same issue.

                    Comment


                    • #55
                      Server 123 has been down for about 7+ hours. This has been a continuing issue with this server. Upon login, we receive the error message "Network Connection Problem" clearing app cache and data, as well as uninstall does not fix this issue. We still have not received compensation for the last time this happened a little over a week ago.

                      Comment


                      • #56
                        Can't see all stuff in events, Providence and Magic Pot crashed. Please fix it.
                        Server 123

                        Comment


                        • #57
                          Originally posted by AuroraV View Post
                          Can't see all stuff in events, Providence and Magic Pot crashed. Please fix it.
                          Server 123
                          Thanks for reaching out! It's been reported and should be working now. Should there be other issues, please make sure to contact GM/Customer Support via email: [email protected]
                          Ceridwen
                          (forum moderator)
                          Discord ID: Ceridwen#5518 (if my forum inbox is full)


                          * Moderators are not Gaea staff or employees, they do not have access to player accounts or other personal details. They are players like you, who have volunteered to help other players with game issues and/or to help facilitate communication between Gaea and all players

                          Comment


                          • #58
                            I’m having the same issues on this server not loading my events properly and kicking me out of Sylth arenaKicks me completely off the game

                            Comment


                            • #59
                              Originally posted by redds View Post
                              I’m having the same issues on this server not loading my events properly and kicking me out of Sylth arenaKicks me completely off the game
                              Thanks for letting us know - the issue was reported and should be resolved now
                              Ceridwen
                              (forum moderator)
                              Discord ID: Ceridwen#5518 (if my forum inbox is full)


                              * Moderators are not Gaea staff or employees, they do not have access to player accounts or other personal details. They are players like you, who have volunteered to help other players with game issues and/or to help facilitate communication between Gaea and all players

                              Comment


                              • #60
                                Good morning, I have the same problem since yesterday that I can't get into the game. It lets me log, loads and then returns me to the login page. The same thing happens to my partner. Apart from this problem, when I entered the new event, the game was restarted.
                                Server 123 GMT

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