Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
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- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Europe Servers Down for 2 days now (S4,S69 and more)

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  • Velidark11
    I hope the problem will be solved soon Happy Holidays

    Leave a comment:

  • Ceridwen
    Originally posted by Velidark11 View Post
    Server 69 europe is gone for three days now please fix the problem that losing prizes only gives me a black screen and I can't log in like me and many other people...
    Jus to let you know if you see a "like" from me, it's also to acknowledge I have read it and passed it on

    Many players have missed out on login and collection prizes, so rest assured a compensation is on its way!

    Leave a comment:

  • Velidark11
    Server 69 europe is gone for three days now please fix the problem that losing prizes only gives me a black screen and I can't log in like me and many other people...

    Leave a comment:

  • Ceridwen
    Hi everyone! I have also answered in the Announcements section :

    First of all, my apologies for not answering straight away - I had some connectivity issues and could not log in to the Forum ... but I did log in to all my open servers to see which ones were affected.

    Secondly, thank you so much for contacting the forum and providing so many details!

    I have collected and passed on these server numbers and issues, in the meantime I can confirm the devs and Game Team have been working on it since the first outage reports came in. No ETA for global fix, but as you would have noticed, some servers are gradually coming back one at a time

    Now I am back online, I will keep you updated as soon as I get news too!

    If you have more info, please add to this thread, and in the meantime if you have not done so already, please write to Customer Support with the following details:
    - Server(s) down or malfunctioning
    ​​​​​​- date/time first occurred
    - device and OS you are using (i.e. iPhone X, iOS 14.2)

    This will assist also in confirming extent of the issue and determining appropriate compensation

    Leave a comment:

  • NaTuMnO

    so others have the same problem i hope the administrators fix the problem soon.

    Leave a comment:

  • AntepliAsh
    I can't get into the game. Black screen gives an error. Other servers are entering, not just server 114. Please help me
    Username AntepliAsh
    Samsung A7 2017 game 7.3.1

    Leave a comment:

  • Velidark11
    And we have had the same problem for a few days and we can't log in .....

    Leave a comment:

  • Epictetus209
    Hey AnnA and LadyLevon, this is Epictetus. I am having the same problem, I can’t log in too.

    Leave a comment:

  • ahmedjwaifel
    that problem also in server 66 Europe btw i tried to enter all Europe servers from 60 to 69 thay all have the same problem

    Leave a comment:

  • NaTuMnO
    Yes and S 69 Europe. please fix game hot event end...

    Leave a comment:

  • Harmonie
    Since yesturday a lot european player (Server 52, 54...) cant log in to the game.
    A Information would be nice... Thank you.

    Leave a comment:

  • Velidark11
    I also don't get a black screen and that's it It's been like this since yesterday and I lost a lot of the hot event and everything else of my character.... Please tell someone how to fix the problem S 69-Europe my Hero LadyLevon

    Leave a comment:

  • NaTuMnO
    Hello I'm AnnA from S 69 - Europe. From 12 hours I have bug after login button me up video.. Only in 69 server have problem I connect in my other character in 82 and 35 no have problem only in 69 Europe.

    Me and more 4 my friends have this login problem please help Hot events reward dead... :-(
    Last edited by NaTuMnO; 12-26-2020, 10:24 AM. Reason: Up

    Leave a comment:

  • Europe Servers Down for 2 days now (S4,S69 and more)

    Hello, I am Epictetus from server 4 Europe. For 2 days now, I can’t log in the game. When I press play it just exits me out of the game. My friend DaReaper from Server 4 and others report the same problem. Please fix this bug because we are losing rewards. Thank you.