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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

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SET RULES

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Generally, BE NICE. There is nothing wrong with being nice to each other.
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Europe Servers Down for 2 days now (S4,S69 and more)

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  • Europe Servers Down for 2 days now (S4,S69 and more)

    Hello, I am Epictetus from server 4 Europe. For 2 days now, I can’t log in the game. When I press play it just exits me out of the game. My friend DaReaper from Server 4 and others report the same problem. Please fix this bug because we are losing rewards. Thank you.

  • #2
    Hello I'm AnnA from S 69 - Europe. From 12 hours I have bug after login button me up video.. Only in 69 server have problem I connect in my other character in 82 and 35 no have problem only in 69 Europe. https://youtu.be/dGKMbUGoIcE

    Me and more 4 my friends have this login problem please help Hot events reward dead... :-(
    Last edited by NaTuMnO; 12-26-2020, 11:24 AM. Reason: Up

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    • #3
      I also don't get a black screen and that's it It's been like this since yesterday and I lost a lot of the hot event and everything else of my character.... Please tell someone how to fix the problem S 69-Europe my Hero LadyLevon

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      • #4
        Since yesturday a lot european player (Server 52, 54...) cant log in to the game.
        A Information would be nice... Thank you.

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        • #5
          Yes and S 69 Europe. please fix game hot event end...

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          • #6
            that problem also in server 66 Europe btw i tried to enter all Europe servers from 60 to 69 thay all have the same problem
            ​​

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            • #7
              Hey AnnA and LadyLevon, this is Epictetus. I am having the same problem, I can’t log in too.

              Comment


              • #8
                And we have had the same problem for a few days and we can't log in .....

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                • #9
                  I can't get into the game. Black screen gives an error. Other servers are entering, not just server 114. Please help me
                  Username AntepliAsh
                  Samsung A7 2017 game 7.3.1

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                  • #10

                    so others have the same problem i hope the administrators fix the problem soon.

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                    • #11
                      Hi everyone! I have also answered in the Announcements section :
                      https://community.gaeamobile.com/for...261-log-in-bug

                      First of all, my apologies for not answering straight away - I had some connectivity issues and could not log in to the Forum ... but I did log in to all my open servers to see which ones were affected.

                      Secondly, thank you so much for contacting the forum and providing so many details!

                      I have collected and passed on these server numbers and issues, in the meantime I can confirm the devs and Game Team have been working on it since the first outage reports came in. No ETA for global fix, but as you would have noticed, some servers are gradually coming back one at a time

                      Now I am back online, I will keep you updated as soon as I get news too!

                      If you have more info, please add to this thread, and in the meantime if you have not done so already, please write to Customer Support with the following details:
                      - Server(s) down or malfunctioning
                      ​​​​​​- date/time first occurred
                      - device and OS you are using (i.e. iPhone X, iOS 14.2)


                      This will assist also in confirming extent of the issue and determining appropriate compensation
                      Ceridwen
                      (forum moderator)
                      Discord ID: Ceridwen#5518 (if my forum inbox is full)


                      * Moderators are not Gaea staff or employees, they do not have access to player accounts or other personal details. They are players like you, who have volunteered to help other players with game issues and/or to help facilitate communication between Gaea and all players

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                      • #12
                        Server 69 europe is gone for three days now please fix the problem that losing prizes only gives me a black screen and I can't log in like me and many other people...

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                        • #13
                          Originally posted by Velidark11 View Post
                          Server 69 europe is gone for three days now please fix the problem that losing prizes only gives me a black screen and I can't log in like me and many other people...
                          Jus to let you know if you see a "like" from me, it's also to acknowledge I have read it and passed it on

                          Many players have missed out on login and collection prizes, so rest assured a compensation is on its way!
                          Ceridwen
                          (forum moderator)
                          Discord ID: Ceridwen#5518 (if my forum inbox is full)


                          * Moderators are not Gaea staff or employees, they do not have access to player accounts or other personal details. They are players like you, who have volunteered to help other players with game issues and/or to help facilitate communication between Gaea and all players

                          Comment


                          • #14
                            I hope the problem will be solved soon Happy Holidays

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