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Update on Sylph Arena crashes (Odin and Loki)

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  • Ceridwen
    replied
    Originally posted by Strider124 View Post

    My support person is also Romeo. They shouldn't need players login information; I provided my character name and UID #. This seems suspicious to me and i'm hoping Ceridwen can provide some guidance.
    Thanks for tagging me - I have replied above

    Leave a comment:


  • Ceridwen
    replied
    Apologies if you are finding my inbox full here in the forum. For this reason, my signature also contains my Discord ID: Ceridwen#5518
    Also my apologies for the late reply.

    I can guarantee Romeo is a genuine agent, he looks after my tickets also. If he asks for a password, there is probably a good reason but I can understand you would be cautious. ONce any transaction needing a password is completed, you will be advised to change your password after the ticket has been closed.

    Please feel free to ask Romeo specifically why the need for the password and confirm that no part of the fix will compromise your account in any way.
    I hope all will be fixed for you soon!

    Leave a comment:


  • Strider124
    replied
    Originally posted by Justice1983 View Post

    Romeo from support asked me for my username and password as well related to another issue...im scared i given to romeo it...
    My support person is also Romeo. They shouldn't need players login information; I provided my character name and UID #. This seems suspicious to me and i'm hoping Ceridwen can provide some guidance.

    Leave a comment:


  • Justice1983
    replied
    Originally posted by Strider124 View Post

    Hey Ceridwen,

    I tried PMing you but your message box seems to be full!

    I e-mailed the support team about removing my loki from the sylph arena team. They replied back asking for my username and password so the game team could do it from their end. this seems suspicious to me as the game team shouldn't need to login to my account to "do it from their end".

    Thanks!
    Romeo from support asked me for my username and password as well related to another issue...im scared i given to romeo it...

    Leave a comment:


  • Strider124
    replied
    Originally posted by Ceridwen View Post

    All I know at this stage is that they are working on the issue, but no ETA for the fix. I will ask again
    Hey Ceridwen,

    I tried PMing you but your message box seems to be full!

    I e-mailed the support team about removing my loki from the sylph arena team. They replied back asking for my username and password so the game team could do it from their end. this seems suspicious to me as the game team shouldn't need to login to my account to "do it from their end".

    Thanks!

    Leave a comment:


  • Ceridwen
    replied
    Originally posted by Strider124 View Post
    Hey Ceridwen,

    Are there any updates on this issue? Got Loki and it would be nice to be able to use him in arena.
    All I know at this stage is that they are working on the issue, but no ETA for the fix. I will ask again

    Leave a comment:


  • Strider124
    replied
    Hey Ceridwen,

    Are there any updates on this issue? Got Loki and it would be nice to be able to use him in arena.

    Leave a comment:


  • Ceridwen
    started a topic Update on Sylph Arena crashes (Odin and Loki)

    Update on Sylph Arena crashes (Odin and Loki)

    Update on Sylph Arena crashes (iOS devices) :

    The developers are still looking in to the issue. Currently, they do not have any definite time frame for a fix. However, thanks also to feedback from players via support and social media contacts, they have narrowed it down and it seems most of the issues are related to two of the sylphe, Odin and Loki.

    Advice from the developers:
    At the moment we advise players to not put them in their line ups.
    - If they need help removing them from their line up, please contact us for assistance.

    To contact support:
    Via the game: More / Settings / [GM] Customer Support
    Via email: [email protected]

    My thanks to all those who have contacted me about this here on the forum and by private message.

    I will continue to keep you updated - best regards,
    Ceri
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