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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Respuesta incoherente por parte de GM

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  • Respuesta incoherente por parte de GM


    Por culpa de errores, bugs, el juego que anda con mucho lag, se me cambio por un error de alguna forma en el evento de Intercambio por un caracol que sirve para cambiar por una moda, se me gastaron 130 gatos mas 100 calabazas, yo estuve recargando y gastando casi 200 dolares para poder sacar al Selfide Odin. Yo solo queria que se hiciera un Roll Back a mi cuenta para que se me devolviera los items que se intercambiaron por ese caracol y poder seguir recargando para poder sacarlo al Selfide antes de que termine, pero la respuesta de Gaea fue la siguiente que no me parecio adecuada.

    Gracias por escribirnos.

    Sentimos de corazón lo sucedido pero es imposible revertir esta situación en nuestro sistema.
    Si tienes alguna otra pregunta o problema en el futuro, puedes escribirnos en un nuevo ticket.
    Gracias de nuevo por tu comprensión.

    Atentamente,

    Agatha
    Equipo de Gaea

    Osea, practicamente me dijo "jodete" podes gastarte 100 mil dolares en el juego y te diran "lamento de corazon, pero no te puedo ayudar" Que clase de respuesta es a los jugadores que recargan? Para que recargamos si no nos pueden dar una solucion? en el serveridor 118 a un personaje que le vendieron todo el set 80, junto con su medallon subido y unas cuantas cosas mas, paso 2 semanas sin sus cosas, hasta que se le devolvio todo de todo, le hicieron un roll back al personaje, y no gasto ni 1 solo centavo en su set, pero lo que es con recarga dinero real no se puede devolver o hacer el roll back? Me parece algo inapropiado y a una estafa eso, la cual se tendria que denunciar ante los medios legales por robo de dinero.

    En la imagen se nota claramente que estaba haciendo arena de selfide y de la nada me aparece el mensaje por el cambio.

    Necesito una solucion correspondiente ante la situacion, el evento dura 3 dias mas aun y necesito poder sacar al selfide Odin, ya que mis recargas no fueron para comprar una moda de 200 dolares.
    Image Screenshot-20201103-195757 hosted in ImgBB

  • #2
    Originally posted by rusotskys View Post
    Por culpa de errores, bugs, el juego que anda con mucho lag, se me cambio por un error de alguna forma en el evento de Intercambio por un caracol que sirve para cambiar por una moda, se me gastaron 130 gatos mas 100 calabazas, yo estuve recargando y gastando casi 200 dolares para poder sacar al Selfide Odin
    [... ]

    Hi rusotskys, my apologies for the late reply, Spanish is not my first language.

    I am not Customer Support, but I have some experience helping players with support tickets. Thank you for sharing the screenshot.

    As I understand it, Roll backs are more complex in certain games than others. But while a roll back may not be possible, if an item has been purchased in error with Balens and has not been used, it is sometimes possible to remove the item and return the Balens. With limited-time exchange events, I am not sure. Each issue has its own set of circumstances.

    Having said that, if you contact me by private message with your ticket number, I can try to understand more and see if there is something else that can be done.
    --//--
    Hola rusotskys, mis disculpas por la respuesta tardía, el español no es mi primer idioma.

    No soy Atención al cliente, pero tengo algo de experiencia ayudando a los jugadores con tickets de soporte. Gracias por compartir la captura de pantalla.

    Según tengo entendido, los retrocesos son más complejos en ciertos juegos que en otros. Pero aunque puede que no sea posible deshacerlo, si un artículo se compró por error con Balens y no se usó, a veces es posible quitar el artículo y devolver los Balens. Con eventos de intercambio de tiempo limitado, no estoy segura. Cada problema tiene su propio conjunto de circunstancias.

    Habiendo dicho eso, si me contacta por mensaje privado con su número de boleto, puedo tratar de entender más y ver si se puede hacer algo más.

    Saludos,
    Ceri



    Ceridwen
    (forum moderator)
    Discord ID: Ceridwen#5518 (if my forum inbox is full)



    * Moderators are not Gaea staff or employees, they do not have access to player accounts or other personal details. They are players like you, who have volunteered to help other players with game issues and/or to help facilitate communication between Gaea and all players

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