Announcement

Collapse

Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

Server 110 Maintenance

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Server 110 Maintenance

    Does anyone have any idea on how long the maintenance for S110 will last? It?s been like 2 days, so I was just wondering if anyone knew when it?d open. Thanks in advance!
    Last edited by PJisUnknown; 08-09-2019, 07:20 PM. Reason: Fixing typos

  • #2
    Originally posted by PJisUnknown View Post
    Does anyone have any idea on how long the maintenance for S110 will last? It?s been like 2 days, so I was just wondering if anyone knew when it?d open. Thanks in advance!
    I just checked and it is still closed for maintenance and there is an apology for the inconvenience caused. Thank you for reporting the issue, it has been passed on. Please also write directly to customer support, via email: [email protected]

    Hopefully it will be resolved soon - all the best!
    Ceridwen
    (forum moderator)
    Discord ID: Ceridwen#5518 (if my forum inbox is full)



    * Moderators are not Gaea staff or employees, they do not have access to player accounts or other personal details. They are players like you, who have volunteered to help other players with game issues and/or to help facilitate communication between Gaea and all players

    Comment


    • #3
      Just an update: Server Maintenance on S110 should be over this Friday, 16 August.
      Ceridwen
      (forum moderator)
      Discord ID: Ceridwen#5518 (if my forum inbox is full)



      * Moderators are not Gaea staff or employees, they do not have access to player accounts or other personal details. They are players like you, who have volunteered to help other players with game issues and/or to help facilitate communication between Gaea and all players

      Comment


      • #4
        Sever 110 Maintenance

        Seems like there are manys problem happened yesterday and I'm Wondering when will the Maintenance is done and will you Give us back the lost item or reward us sth? Thank you!

        Comment


        • #5
          Originally posted by noah99 View Post
          Seems like there are manys problem happened yesterday and I'm Wondering when will the Maintenance is done and will you Give us back the lost item or reward us sth? Thank you!
          Hi Noah, I just checked again and S110 is still closed to me too. Your concerns have been forwarded to Gaea from this end, hopefully maintenance will end sooner than later and the new realm can really kick off!

          In the meantime the best thing to do is for you (and any affected) to write in to Customer Support directly with your request: [email protected]

          You can also write to the Wartone HOH Facebook page, here: https://www.facebook.com/WartuneHOH/

          Best wishes!
          Ceridwen
          (forum moderator)
          Discord ID: Ceridwen#5518 (if my forum inbox is full)



          * Moderators are not Gaea staff or employees, they do not have access to player accounts or other personal details. They are players like you, who have volunteered to help other players with game issues and/or to help facilitate communication between Gaea and all players

          Comment


          • #6
            Originally posted by Rikiki
            Are you gona reopen it soon?
            Hi Riki - I would assume so. Looks like emergency maintenance, since there are no additional messages on the screen upon attempting to enter the server. I do not have further details at this stage but the issue has been reported to the Game Team also.

            As I suggested also to others enquiring, it is also a good idea to drop a line to Customer Support via email: [email protected]

            They will also be glad to help and contact the developers.

            If the moderators or the admins here have further info, rest assured we will post it straight away!
            Ceridwen
            (forum moderator)
            Discord ID: Ceridwen#5518 (if my forum inbox is full)



            * Moderators are not Gaea staff or employees, they do not have access to player accounts or other personal details. They are players like you, who have volunteered to help other players with game issues and/or to help facilitate communication between Gaea and all players

            Comment


            • #7
              S110

              When is server 110 gonna open been over 2 days

              Comment


              • #8
                Sever 110 Maintenance

                Excuse me.... What's going on? the sever is opened but Everything doesn't seems to be fixed. my townhall and barrack still nowhere to be seen....

                Comment


                • #9
                  Sever 110 Maintenance

                  this seriously Need an explaination and PLEASE fix the character that been create! some of my friends recharged but you know what the problem? their townhall and barrack disappear! I'm mad. please Explain and fix this be responsible. thanks

                  Comment


                  • #10
                    Sever 110

                    Okay got my barrack and townhall now but my box can't open

                    Comment


                    • #11
                      Town Hall issue

                      Originally posted by Ceridwen View Post
                      Just an update: Server Maintenance on S110 should be over this Friday, 16 August.
                      My town hall still isn?t there and I can?t go further into the game, I spent time and money on my player please fix

                      Comment


                      • #12
                        Game issues server 110

                        Originally posted by Ceridwen View Post
                        Just an update: Server Maintenance on S110 should be over this Friday, 16 August.
                        I?m on the server 110 and my player name is TBreezy, I made it to lvl 30 and I just wanna move forward in the game but I still can?t go through quest or upgrade my town hall please fix........

                        Comment


                        • #13
                          Sever 110 Maintenance

                          Now I want to talk about those lv boxes, I have lvl5 box right now but it couldn't be open. I lost my lv20 set tho when the game bugged last time and now i turned to lvl30 and my lvl30 set is still nowhere to be seen.... please fix this I'm not the only one who have this issue. and oh btw i just cleared lv20 solo dungeon map but didn't recieve the clear map reward...

                          Comment


                          • #14
                            Originally posted by noah99 View Post
                            Now I want to talk about those lv boxes, I have lvl5 box right now but it couldn't be open. I lost my lv20 set tho when the game bugged last time and now i turned to lvl30 and my lvl30 set is still nowhere to be seen.... please fix this I'm not the only one who have this issue. and oh btw i just cleared lv20 solo dungeon map but didn't recieve the clear map reward...

                            We will pass this along to the team. I also recommend contacting customer support about these issues.

                            Comment


                            • #15
                              Town hall issues

                              Originally posted by Ghost Brotocol View Post
                              We will pass this along to the team. I also recommend contacting customer support about these issues.
                              My player still can?t level up it?s town hall or anything else and I can?t move on and do quests without it please fix this please I don?t want to start over

                              Comment

                              Working...
                              X