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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Patch 7.3 - Bugs, glitches and problems thread

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  • #16
    ahh

    Hi please fix
    Last edited by online; 10-27-2017, 09:44 PM.

    Comment


    • #17
      hi

      I cant see anything in sanctuary shop,its just dark and no item.
      Already repair the files but still the same,please help me.

      Mirajane s97

      Comment


      • #18
        Magic pot

        Magic pot events cannot receive the open rewards S97 Carrasco

        Comment


        • #19
          Originally posted by Carrasco View Post
          Magic pot events cannot receive the open rewards S97 Carrasco
          Have also encountered this on S97 TheMerlen. Shows the green reward banner but none of the tiers display as Able to be claimed. The balen count is also quite a bit off (151613112 shown as having been spent). Hoping this can be resolved. Expect other users besides Carrasco and myself have encountered this.

          Comment


          • #20
            Black screen of death

            I have not been able to load my game. Crashes before load complete and I get the black screen of death. Have played for 2-3 years and now very disappointed. �� Really would like to be able to log on and play again. Currently, playing on iPad, up to date iOS with plenty of room. Any suggestions?

            Comment


            • #21
              No guild boss rewards

              This is week number two that I have not recieved rewards from guild boss. I did receive takedown rewards yasterday but the weekly rewards I haven't gotten in two weeks. Didn't report it last week because I figured it was just a glitch and I would get them this week, but obviously i did not.

              Comment


              • #22
                Event

                Do a mount event please, and give mounts cards for exchange

                Comment


                • #23
                  log in problem

                  mreAna server 59 . i can log in mai main caracter pls do somting..

                  Comment


                  • #24
                    Problema de inicio de sesion

                    Buenos dias en estos momento hay un problema de inicio de seaion dice error de sistema java

                    Comment


                    • #25
                      Has anyone been helped??

                      IceFer S97

                      I logged in and when I press play, almost as soon as it starts loading the screen goes black. Anyone has a solution for that?? This is getting really frustrating.

                      Comment


                      • #26
                        Black screen.

                        Originally posted by IceFer View Post
                        IceFer S97

                        I logged in and when I press play, almost as soon as it starts loading the screen goes black. Anyone has a solution for that?? This is getting really frustrating.
                        I have same problem with the game. Black screen on loading. Server 77th

                        Comment


                        • #27
                          Black screen.

                          Originally posted by IceFer View Post
                          IceFer S97

                          I logged in and when I press play, almost as soon as it starts loading the screen goes black. Anyone has a solution for that?? This is getting really frustrating.
                          Only 99th server is up

                          Comment


                          • #28
                            Black screen.

                            We can play only on server with green point. Today 99th. No post for maintenance. I think server is down for moment. But. Where is server is up?

                            Comment


                            • #29
                              Black Screen

                              All EU servers get black screen when loading, US servers work, cam we get an update as to what's happening and will we get compensated for what we miss?

                              MrsWartune s78

                              Comment


                              • #30
                                Black screen.

                                Originally posted by MrsWartune View Post
                                All EU servers get black screen when loading, US servers work, cam we get an update as to what's happening and will we get compensated for what we miss?

                                MrsWartune s78
                                Hi miss. Yes greatest compensation.

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