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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

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Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
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- Do not post using the color red. This color is reserved for moderators.
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Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Patch 7.3 - Bugs, glitches and problems thread

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  • #16
    Account

    Since sanctuary has been added I have now not only once but twice been caught in the chamber boss glitch, this is so frustrating as the last time it happened was on finals day for Eternal Wars. The customer service representative, if you can call him that, acts as if he has no knowledge of this or care. The first time it happened I had an overwhelming amount of events that I missed. Then of course the second time events plus eternal wars finals. Now this morning I try and get on my account and it won't even log me in, acts as if my username and account don't even exist. I was farming minions in sanctuary when my room disconnected at I'm unsure what time. This is truly becoming out of hand and enough is enough. Why are we continuing to add things to the game when other items aren't even fixed? Why if glitches are known are we not informed so we can avoid them until the problem is solved. I'm sure a lot of people would be happy to see me go and I honestly feel that that's what needs to be the overall outcome as I can't keep working on my toon to never have access to it.

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    • #17
      ahh

      Hi please fix
      Last edited by online; 10-27-2017, 09:44 PM.

      Comment


      • #18
        hi

        I cant see anything in sanctuary shop,its just dark and no item.
        Already repair the files but still the same,please help me.

        Mirajane s97

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        • #19
          Magic pot

          Magic pot events cannot receive the open rewards S97 Carrasco

          Comment


          • #20
            Originally posted by Carrasco View Post
            Magic pot events cannot receive the open rewards S97 Carrasco
            Have also encountered this on S97 TheMerlen. Shows the green reward banner but none of the tiers display as Able to be claimed. The balen count is also quite a bit off (151613112 shown as having been spent). Hoping this can be resolved. Expect other users besides Carrasco and myself have encountered this.

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            • #21
              Black screen of death

              I have not been able to load my game. Crashes before load complete and I get the black screen of death. Have played for 2-3 years and now very disappointed. �� Really would like to be able to log on and play again. Currently, playing on iPad, up to date iOS with plenty of room. Any suggestions?

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              • #22
                No guild boss rewards

                This is week number two that I have not recieved rewards from guild boss. I did receive takedown rewards yasterday but the weekly rewards I haven't gotten in two weeks. Didn't report it last week because I figured it was just a glitch and I would get them this week, but obviously i did not.

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                • #23
                  Event

                  Do a mount event please, and give mounts cards for exchange

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                  • #24
                    log in problem

                    mreAna server 59 . i can log in mai main caracter pls do somting..

                    Comment


                    • #25
                      Problema de inicio de sesion

                      Buenos dias en estos momento hay un problema de inicio de seaion dice error de sistema java

                      Comment


                      • #26
                        Has anyone been helped??

                        IceFer S97

                        I logged in and when I press play, almost as soon as it starts loading the screen goes black. Anyone has a solution for that?? This is getting really frustrating.

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                        • #27
                          Black screen.

                          Originally posted by IceFer View Post
                          IceFer S97

                          I logged in and when I press play, almost as soon as it starts loading the screen goes black. Anyone has a solution for that?? This is getting really frustrating.
                          I have same problem with the game. Black screen on loading. Server 77th

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                          • #28
                            Black screen.

                            Originally posted by IceFer View Post
                            IceFer S97

                            I logged in and when I press play, almost as soon as it starts loading the screen goes black. Anyone has a solution for that?? This is getting really frustrating.
                            Only 99th server is up

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                            • #29
                              Black screen.

                              We can play only on server with green point. Today 99th. No post for maintenance. I think server is down for moment. But. Where is server is up?

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                              • #30
                                Black Screen

                                All EU servers get black screen when loading, US servers work, cam we get an update as to what's happening and will we get compensated for what we miss?

                                MrsWartune s78

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