Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

Patch 7.3 - Bugs, glitches and problems thread

This is a sticky topic.
  • Filter
  • Time
  • Show
Clear All
new posts

  • Patch 7.3 - Bugs, glitches and problems thread

    Please post here with any problems and issues related to updating your game client and game bugs you encounter in the new game version.

    If you discover anything interesting related to the new content please discuss it in THIS THREAD.
    Last edited by RheA; 10-10-2017, 06:36 AM.

  • #2
    Cant enter

    When try open game the app crash before even into the game go fix


    • #3
      EU server 42/33 go black after login. No problems so far with US server.


      • #4
        Black screen

        Updated new version on both my devices. It updated files but when I try to log in in get a black screen


        • #5
          Black screen after update to 7.3

          After update I cant enter to my main account lvl 80 server 76 ?nikost33. But if I start a new its ok no problem... but I do want my main acount......


          • #6
            Missing event and items

            Server 96 has sylph seal exchange but no event to gain the Genesis seals to exchange for a sylph seal. Also, I had 170 legendary lvl 70 stones in my inventory before patch. I logged on this morning and I'm missing my legendary Stones. I only have 10 from the epic miraculous exchange I did this morning.

            S96 IGN: ?ilith


            • #7
              Genesis seals

              Patch 7.3 introduced a lot of new stuff but all I want to know is where can I find genesis seals. I want hades like right now. Thx


              • #8

                On my accounts it keeps saying log in entry closed? What exactly does this mean?


                • #9
                  Triton Ice Shield Skill

                  please FIX Triton Ice Shield skill becouse its not protect front row allies its only protect triton it self. i hav report this to Wartune: Hall of Heroes page about 2months ago they said they will fix it in new patch 7.3 and now its stil not fix. im SenglongII from s91


                  • #10
                    7.3 problems

                    hi leviathan

                    im sure alot of people have sent messages to you but this is serious. i cannot log in, losing tons of rewards. i see there is consecutive log in today where i can get genius seals or something like that which can be exchanged for light and dark slyphs. what if this problem is not fixed today then i will be missing out on these rewards. alot of us that cannot log in are being robbed of rewards and its unfair as we dedicate alot of time to get stronger to enjoy this game more. no one from gaea is saying nothing and we need answers on when this problem can and will be fixed. with update 7.0 i could not pay a whole week.

                    calmon server 77
                    device: samsung galaxy tab gt6200 android version 4.1.2


                    • #11
                      Bug on boss sanctuary

                      Jelena on serv 77eu

                      Life of boss cannot decrease with more over 5-6 atk


                      • #12

                        So the biggest glitch/bug I have noticed is when farming mobs in sanctuary. They don't respawn nearly fast enough for starters. If another player takes the mob, visually it still appears on the screen causing players to click empty mobs. This really effects auto farming, as once the mobs on a lvl are cleared auto farming sometimes glitches out and toons are left standing still not collecting. With the amount of players trying to use this clearing the respawn mobs takes only a few minutes. Also trying to access the cross server rankings list freezes the game, forcing you to relog.


                        • #13
                          I reported his over a year ago

                          Originally posted by senglongii View Post
                          please FIX Triton Ice Shield skill becouse its not protect front row allies its only protect triton it self. i hav report this to Wartune: Hall of Heroes page about 2months ago they said they will fix it in new patch 7.3 and now its stil not fix. im SenglongII from s91
                          Sent about 10 tickets screen shots etc give up now save frustration same thing with every following sylph attack preventing block. Only specific skills are supposed to make this happen multiple tickets screen shots then I got ignored. Same with slow in pvp.


                          • #14
                            Sactuary Bosses stuck

                            The sactuary Bosses seems a bit buggy...
                            I am stuck in bossfight although the Boss is already dead... Can't leave even sactuary... Fix that pls
                            Aotearoa Server 77


                            • #15

                              Since sanctuary has been added I have now not only once but twice been caught in the chamber boss glitch, this is so frustrating as the last time it happened was on finals day for Eternal Wars. The customer service representative, if you can call him that, acts as if he has no knowledge of this or care. The first time it happened I had an overwhelming amount of events that I missed. Then of course the second time events plus eternal wars finals. Now this morning I try and get on my account and it won't even log me in, acts as if my username and account don't even exist. I was farming minions in sanctuary when my room disconnected at I'm unsure what time. This is truly becoming out of hand and enough is enough. Why are we continuing to add things to the game when other items aren't even fixed? Why if glitches are known are we not informed so we can avoid them until the problem is solved. I'm sure a lot of people would be happy to see me go and I honestly feel that that's what needs to be the overall outcome as I can't keep working on my toon to never have access to it.