Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
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These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


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We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
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Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
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- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
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- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Password change

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  • Password change

    Hi gaea, I've requested a password change 5 times, I've waited almost a week. I've sent every single thing you asked, several times ove, including reciepts. I've begged, I've pleaded. Yet i get nothing. Can somebody please call custermer support and tell them to get on the ball! It's getting kinda crazy.

    I've already been robbed once. Waiting for my toon to get very messed?

    Anni? <~~~ Annie server 79

    Server 79

    Hero Assembly Member

  • #2
    Yes, password changes are a real problem - For every player. Not only do they take ages to reply, they complicate things even more so, than really needed. What may shock you is that when I sent in details for a monthly password change, support replied, said thank you after I gave them all required info. They then sent me an email claiming the password had been reset, and when I checked - It hadn't. Seriously... My later email regarding this was ignored. We can moan and whine as much as we like but it seems that it really, really isn't going to change Gaeas exceptional incompetence nor get us anything we really want.

    Previous L??x??s s65, MightyLuix s80.


    • #3
      It took me 3 days to get mine changed. It.took my game wide 6 hours


      • #4
        Originally posted by Pink View Post
        Hi gaea, I've requested a password change 5 times, I've waited almost a week. I've sent every single thing you asked, several times ove, including reciepts. I've begged, I've pleaded. Yet i get nothing. Can somebody please call custermer support and tell them to get on the ball! It's getting kinda crazy.

        I've already been robbed once. Waiting for my toon to get very messed?

        Anni? <~~~ Annie server 79
        Did you follow this process exactly?.....

        I've had people complain to me about the password reset, yet they failed to provide all the information in that article. Those that have, have had their password reset sometimes within the hour depending on the time of day.
        Archavian* - Server S38


        • #5
          It took me less than a day to get my password reset annie, maybe it's because you missed. A step. These are the things you need to include
          1) your last 2 purchases(with balens i assume). To make it easier i just buy 2 refinement stones from shop and put those as the item, or buy something like a crypt key etc.
          2)Last 2 balen purchases. The date you purchased them as well as the amount of balens purchases. 7800, 620, 300 etc. A picture if the online receipt is probably acceptable so I assume that part of the proccess was completes in your case.
          3)Last day played. This part is pretty quick, as password resets are rarely due to forgetting it. So the answer to this part is almost always "today".
          4) Day you joined. Self explanatory, for me it's always the day tue server was released so it makes it easy for me to rememebr the day. *Keep in mind that they aren't asking when you joined the server you sre currently on, but rather when you registered that username and password as a new player. So if you had a little trial account, make sure the date you write down is of that time*
          5) General info. This part is apparantly very important, but it didnt take me much to satisfy the info they require. Anything from what is in your inventory to any history of name changes or guild changes is ok. I also attach a few screenshots of my toon, I don't know if it helps, but it can't hurt.
          Last edited by Marik123; 07-25-2016, 06:26 AM.
          Marik s75, member of Heroes Assembly