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Won't complete quest.

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  • Won't complete quest.

    The quest "Materials for Revival" won't allow me to complete. It asks to get a tranquil tear from serenity lake. I've gotten the item several times from the boss and the item shows up in my inventory, but the quest still shows 0/1 tranquil tear preventing me from turning quest in.

  • #2
    Same Issue


    I'm having this issue as well. I've tried running the dungeon myself, blitzing the dungeon, logging out and back in, selling the tranquil tear (quest item) and getting it again, throwing it in guild vault and back into my inventory. The quest log WILL NOT recognize it in my inventory no matter what I do.

    Character: Wickey
    Server 82 US East


    • #3

      Have you tried repairing files, and or deleting app and re downloading it? Also maybe a ticket can help, you can click the link in my signature to send one in

      "Everything you see exists together in a delicate balance. As king, you need to understand that balance and respect all the creatures, from the crawling ant to the leaping antelope." - Mufasa

      Wartune: HOH Forum Moderator, Leader of Heroes Assembly, and Community Representative

      Heroes Assembly: Revival and Roster

      Need Customer Support? Click Here


      • #4
        Trying that now, I'll edit this post when Ive got my answer. Just to clarify though, should these steps be absolutely necessary when the rest of the quests up until this one all turned in with no problem? Also, this is the bug report section. What's the point in having this subforum if the reply is "Send a ticket in-game"?

        Edit: Tried repairing the files. Did not work. Uninstalled the app from my phone and reinstalled, still not working. Sending a ticket, hopefully it can get resolved.
        Last edited by Wickey; 06-12-2016, 04:57 PM. Reason: Update resolution attempts


        • #5
          did u check the exact description of the quest in quest management?
          know some of those quest can't be completed till leveling up a bit more


          • #6
            I most certainly did, several times over. I've followed the quest line to a T, and still it's not completed. I sent a ticket to the Customer Support. Still waiting on a reply as of yet.

            I most certainly did not. I apologize. I was reading that the quest only needed the tranquil tear, but after re-reading it after your advice, it also needed 1x Perene Heart and 1x Umbruls Soul, which I threw in the Guild Vault because I didn't understand their use! Thank you, I feel quite dumb now haha.
            Last edited by Wickey; 06-12-2016, 08:09 PM.