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Server down once again

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  • #31
    Originally posted by Deadbody View Post
    If you have ever delt with Google or apple store, they are much easier and faster than your bank. They are also very pleasant and wonderful with customer service, Gaea could take notes from them. Also given the short history we have had with them I would say there will be nothing from them. We have currently lost what 4 world boss 3 or 4 sylph boss multiple hours to do mpd/spire/dragon invasion 3 or 4 tanks 3 double mine times plus more without even a real word about it. It has been brought back up two times now with no compensation for down time, or even an acknowledgment of our loss. They have FAILED on so many levels during not just this process, but every interaction I have personally had with customer support. I can't think of a single post made on forums thus far in defence of support, to show anyone recieved GOOD treatment. So we can given them more time, but my hopes are not high. Seeing any kind of REAL, TRUE, and HONEST compensation for the full loss we have recieved, is probably just a fantasy.
    Good points...

    Quick note, I heard the reason why the game may be down is because of a glitch that people have been using... Just a heads up ~ makes sense why nothing has been posted about why the game is down too, if that's the reason.
    Last edited by Angel; 03-28-2016, 01:34 AM.
    ~ Kinzae S65 US East


    • #32
      Originally posted by Angel View Post
      Good points...

      Quick note, I heard the reason why the game may be down is because of a glitch that people have been using... Just a heads up ~ makes sense why nothing has been posted about why the game is down too, if that's the reason.
      I have heard this as well, however this is not justification for no word. If this was the reason how hard would it be to post something along these lines?

      We have recently noticed a few players exploiting glitches in the game. Sticking with our goal to keep a fair balanced play we have decided to remove your server until we can fully investigate the matter. Players and the accouts involved in this exploit, will be dealt with accordingly. Please be patient as we attempt to fully resolve this matter, and correct the situation. We hope to have a resolution as soon as possible, and will be compensating your accounts for the time we must keep your servers down.

      Then I don't know actually comp us for that down time, I wouldn't be upset if that was the case. Just friggan communicate with us, for the love of god, and comp down time when done. How hard can it really be?


      • #33
        Actually, the game is not down. Just our server. I can log onto other servers.

        As far as compensation, we do pay for time on the game through VIP and Spirit Covenant, which we cannot use and which is being used up while we sit here. This is not to mention access to the game to further our characters and all that goes with that such as mpd, world bosses, sylph bosses, spire runs, participation in the present events, etc. People have also spent a lot on the game to further their characters and enjoy them, which they cannot do.

        8:50 pm EST and 41/43/45 etc still down.



        • #34

          Anytime now killswitch hurry up and fix this its getting annoying its been 8 hours


          • #35
            I looked at their other Gaea games forums and it looks like a lot of people are dealing with problems from Gaea and it doesn't seem like support is present in their forums either.


            • #36
              Ultimately it is beginning to look as though GAEA bought out Kabam just to kill off competition. They seem to be completely carefree as what to do or how to fix the problem. Nor do they show any signs of GAF factor towards the players and their/our complaints. Glad I already started playing other stuff cause this is truly an unprecedented lack of concern for customer support or consumer interaction.


              • #37
                Wow this is turning into some real,bs 3 nights in a row with no comp for missing out on dailies maybe I should start looking for another game also since we can't get any info on what is going on or any type of comp for all the down time and missing out on events


                • #38

                  Killswitch did u hit the kill switch?


                  • #39
                    Originally posted by Rayner07 View Post
                    I looked at their other Gaea games forums and it looks like a lot of people are dealing with problems from Gaea and it doesn't seem like support is present in their forums either.
                    Damn this sucks - at lest we know they are not discriminating in not helping us. Haha they hate everyone equally!
                    ~ Kinzae S65 US East