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Bad customer support from Gaea

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  • Bad customer support from Gaea

    I am not one to bitch as a rule but am extreamly disappointed in the customer support provided by Gaea. While they are prompt with their replies they actually offer nothing and never deal with the issue. Is it just me experienceing this or wide spread. Really enjoy the game, played a long time but now might be the time to move on, going to give it a bit longer but definitely no cash, maybe they are playing a short game and just trying to fleece people while they can.

  • #2
    yep not too sure... I'd say message killshift your ticket number and see if he can get you some more details or clarification. I've had no luck with customer support either, and read a lot of very dissatisfied posts on here. Either more complaints are going to get through to them, or they will just burrow in and watch people slowly leave or stop cashing.


    • #3
      Agree maybe this thread might improve their attitude if it gain momentum


      • #4

        Completely agree with your views on the customer support. Have sent in a few tickets but only ever get the same replies. No actual customer support at all. For example my most recent ticket was about the rose event giving out old monthly items. The reply asked for my dev, connection type, date it happened and have I tried to reinstall the game. Not sure what any of that has to do with incorrectly loading a monthly event. Previous tickets all ask for screen shot, date and time but even when you send the exact details in they still do nothing. My final response to last ticket informed them that I won't bother wasting my time again by writing ticket. The reply was thank you for understanding. If you have any further issues please send another ticket. Which shows that clearly nobody is reading messages just getting automated replies. I used to love the game and spent a lot of money on it. But that was back when it was run by a company that at least cares a bit about its customers and always compensated when needed


        • #5
          6 months

          I reckon if Gaea carries on the way they are then the app will die within 6 months. Many have quit already and those that were very active and huge cashers on my server are becoming more and more inactive. I have completely stopped cashing and so have others. All because of the lack of knowledge and support offered.


          • #6
            Yea Conan have right that happens to me.i have stop spending money after 1 weak when Gaea tacke over this game beacuse i have sent tickets and same like conan vet same auto replies.So mi opinion is that customer support is not bad is worse then bad. Sory but this is the reality and until thei dont do nothing this game will die day bi day


            • #7
              Support is bad. That is true ��


              • #8
                All seem to have the same complaints, I spoke with google play and they said they're overwhelmed with the complaints being submitted since the game was taken over by Gaea. They even went so far as to say if it continues or gets worse , the game may be dropped from play store. So Gaea may be in very dire circumstances sooner rather than later.


                • #9
                  Kabam was bad but Gaea...

                  Provides THE worst support ever, I have tried to escalate my ticket but I'm getting nowhere.


                  • #10

                    Give them time guys they haven't even had the game 6 months. Customer service will get there but they have improved what items the shop have and what's in the wheel and pots so think positive and not get carried away over some minimal things


                    • #11
                      Change over

                      The level of service we received from kabam was great. Tho players who played kabam games for a few years know that they we're really bad at the start. The key to the issues is to have evidence of your issues, screenshots or videos to show the problems.
                      Chaos AGM 66/69

                      Line ID - Awesomefang

                      Skype - realwhitefang


                      • #12

                        yall are just too whinny some people do not even know how to turn in a ticket or wait 48 hours for a response and am not sure yall noticed but gaea actually started taking care of us in the game i cant even count the time i experienced a bug or a crash so ryt now none of u hve a reason to complain unless u hve a very good reason to
                        Judgement Is a Delicate Balance that Rules Chaos and Order, Never Try To Claim or Disturb It


                        • #13
                          They can't even deal with simple issues.
                          The other week my team and I lost our attempt in Nirvana after using a mpd scroll. I sent a ticket explaining. They asked for my character name and server. I gave it to them. They then reply saying they checked my logs and I have already been compensated and they can't compensate me more. I asked when and what because none of my team received anything yet. They then try to close the ticket.
                          If support can't take care of a simple issue like losing a mpd attempt I can't imagine what the do with other issues.


                          • #14

                            So Hercules sound like they are improving shop and magic pot to make money. When you read the actual complaints people who are customers are having issues with tickets. Help the customer first


                            • #15
                              Customer Service garbage.... Sign

                              Sign this petition... If enough sign we can use it to demand money back for lost items, time, balens and horrible service.


                              They are overseas so cannot be sued. Need to have enough infor for VISA, Android, Apple to issue refunds. Sign and complain at bottom.