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Bad customer support from Gaea

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  • Hercules88
    replied
    Ferr

    Ferr they did those events because they were leaving. It was a farewell goodbye thing as you might say. Also all my tickets I have put in have been answered. Maybe send more information to them. They need everything screenshots, time it happened, and who you were with.

    Leave a comment:


  • FerrKnight
    replied
    Originally posted by Hercules88 View Post
    Give them time guys they haven't even had the game 6 months. Customer service will get there but they have improved what items the shop have and what's in the wheel and pots so think positive and not get carried away over some minimal things
    Kabam had improved the wheel and pots rewards a month before they left. Remember 1000 sepulcrons, 1000 mahra and 1000 balens on magic pot? and the 100 stats mount? That was all kabam. Cant really credit gaea for a motion kabam started with cosmos.

    They have really worn out our server 41 (made up of 8 servers) to the point that its in worse shape now than before the first wave of mergers they did when they just took over game.

    Glitches are appearing everywhere on anything, lag is bad -even when you dont move from your possition in relation to modem, the lag changes.

    I just recently sold 74 crypt keys by accident because of this lag, having spent 200 buckstthis month and being loyal gamer i thought, "Hey! Its because if their lag... they should have no issue returning it"

    I have gotten one soon after saying it was only 37, and when i said... check the day before how many i had.... no answer. Its been days.

    They have now started to give quicker answers than before, but thats only to weed out the people to the "no help for you" end.

    Bringing out new chests and things to "BUY" AND reasons to CASH, does not improve game play, only their income. While reasonable players getting tired of their crap are quiting.

    No i do not agree with hercules statement one bit. They have had plenty of time, they are a gaming company they should understand costumer service or learned it by now. They lack communication skills and willingness to make game more people friendly....

    The players should not be the ones to get screwed over with consequesces of their many glitches and lags that make things unbalanced for some, while they learn "The Process"

    Leave a comment:


  • Mage2017
    replied
    Customer Service garbage.... Sign

    Sign this petition... If enough sign we can use it to demand money back for lost items, time, balens and horrible service.

    https://www.change.org/p/ceo-gaea-co...ces-unrendered


    They are overseas so cannot be sued. Need to have enough infor for VISA, Android, Apple to issue refunds. Sign and complain at bottom.

    Leave a comment:


  • SunnyS79
    replied
    4221

    So Hercules sound like they are improving shop and magic pot to make money. When you read the actual complaints people who are customers are having issues with tickets. Help the customer first

    Leave a comment:


  • Demar13
    replied
    They can't even deal with simple issues.
    The other week my team and I lost our attempt in Nirvana after using a mpd scroll. I sent a ticket explaining. They asked for my character name and server. I gave it to them. They then reply saying they checked my logs and I have already been compensated and they can't compensate me more. I asked when and what because none of my team received anything yet. They then try to close the ticket.
    If support can't take care of a simple issue like losing a mpd attempt I can't imagine what the do with other issues.

    Leave a comment:


  • Fluffy
    replied
    yall

    yall are just too whinny some people do not even know how to turn in a ticket or wait 48 hours for a response and am not sure yall noticed but gaea actually started taking care of us in the game i cant even count the time i experienced a bug or a crash so ryt now none of u hve a reason to complain unless u hve a very good reason to

    Leave a comment:


  • WhiteFang66
    replied
    Change over

    The level of service we received from kabam was great. Tho players who played kabam games for a few years know that they we're really bad at the start. The key to the issues is to have evidence of your issues, screenshots or videos to show the problems.

    Leave a comment:


  • Hercules88
    replied
    Patience

    Give them time guys they haven't even had the game 6 months. Customer service will get there but they have improved what items the shop have and what's in the wheel and pots so think positive and not get carried away over some minimal things

    Leave a comment:


  • Snakeysnake
    replied
    Kabam was bad but Gaea...

    Provides THE worst support ever, I have tried to escalate my ticket but I'm getting nowhere.

    Leave a comment:


  • Rubelle
    replied
    All seem to have the same complaints, I spoke with google play and they said they're overwhelmed with the complaints being submitted since the game was taken over by Gaea. They even went so far as to say if it continues or gets worse , the game may be dropped from play store. So Gaea may be in very dire circumstances sooner rather than later.

    Leave a comment:


  • Nyota
    replied
    Support is bad. That is true ��

    Leave a comment:


  • Loona
    replied
    Yea Conan have right that happens to me.i have stop spending money after 1 weak when Gaea tacke over this game beacuse i have sent tickets and same like conan vet same auto replies.So mi opinion is that customer support is not bad is worse then bad. Sory but this is the reality and until thei dont do nothing this game will die day bi day

    Leave a comment:


  • Conan28
    replied
    6 months

    I reckon if Gaea carries on the way they are then the app will die within 6 months. Many have quit already and those that were very active and huge cashers on my server are becoming more and more inactive. I have completely stopped cashing and so have others. All because of the lack of knowledge and support offered.

    Leave a comment:


  • Conan28
    replied
    Shocking

    Completely agree with your views on the customer support. Have sent in a few tickets but only ever get the same replies. No actual customer support at all. For example my most recent ticket was about the rose event giving out old monthly items. The reply asked for my dev, connection type, date it happened and have I tried to reinstall the game. Not sure what any of that has to do with incorrectly loading a monthly event. Previous tickets all ask for screen shot, date and time but even when you send the exact details in they still do nothing. My final response to last ticket informed them that I won't bother wasting my time again by writing ticket. The reply was thank you for understanding. If you have any further issues please send another ticket. Which shows that clearly nobody is reading messages just getting automated replies. I used to love the game and spent a lot of money on it. But that was back when it was run by a company that at least cares a bit about its customers and always compensated when needed

    Leave a comment:


  • Runnow
    replied
    Agree maybe this thread might improve their attitude if it gain momentum

    Leave a comment:

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