Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

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Generally, BE NICE. There is nothing wrong with being nice to each other.
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Bad customer support from Gaea

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  • #16
    Originally posted by Hercules88 View Post
    Give them time guys they haven't even had the game 6 months. Customer service will get there but they have improved what items the shop have and what's in the wheel and pots so think positive and not get carried away over some minimal things
    Kabam had improved the wheel and pots rewards a month before they left. Remember 1000 sepulcrons, 1000 mahra and 1000 balens on magic pot? and the 100 stats mount? That was all kabam. Cant really credit gaea for a motion kabam started with cosmos.

    They have really worn out our server 41 (made up of 8 servers) to the point that its in worse shape now than before the first wave of mergers they did when they just took over game.

    Glitches are appearing everywhere on anything, lag is bad -even when you dont move from your possition in relation to modem, the lag changes.

    I just recently sold 74 crypt keys by accident because of this lag, having spent 200 buckstthis month and being loyal gamer i thought, "Hey! Its because if their lag... they should have no issue returning it"

    I have gotten one soon after saying it was only 37, and when i said... check the day before how many i had.... no answer. Its been days.

    They have now started to give quicker answers than before, but thats only to weed out the people to the "no help for you" end.

    Bringing out new chests and things to "BUY" AND reasons to CASH, does not improve game play, only their income. While reasonable players getting tired of their crap are quiting.

    No i do not agree with hercules statement one bit. They have had plenty of time, they are a gaming company they should understand costumer service or learned it by now. They lack communication skills and willingness to make game more people friendly....

    The players should not be the ones to get screwed over with consequesces of their many glitches and lags that make things unbalanced for some, while they learn "The Process"
    Ferr Server 67


    • #17

      Ferr they did those events because they were leaving. It was a farewell goodbye thing as you might say. Also all my tickets I have put in have been answered. Maybe send more information to them. They need everything screenshots, time it happened, and who you were with.