Announcement

Collapse

Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

Bad customer support from Gaea

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Bad customer support from Gaea

    I am not one to bitch as a rule but am extreamly disappointed in the customer support provided by Gaea. While they are prompt with their replies they actually offer nothing and never deal with the issue. Is it just me experienceing this or wide spread. Really enjoy the game, played a long time but now might be the time to move on, going to give it a bit longer but definitely no cash, maybe they are playing a short game and just trying to fleece people while they can.

  • #2
    yep not too sure... I'd say message killshift your ticket number and see if he can get you some more details or clarification. I've had no luck with customer support either, and read a lot of very dissatisfied posts on here. Either more complaints are going to get through to them, or they will just burrow in and watch people slowly leave or stop cashing.

    Comment


    • #3
      Agree maybe this thread might improve their attitude if it gain momentum

      Comment


      • #4
        Shocking

        Completely agree with your views on the customer support. Have sent in a few tickets but only ever get the same replies. No actual customer support at all. For example my most recent ticket was about the rose event giving out old monthly items. The reply asked for my dev, connection type, date it happened and have I tried to reinstall the game. Not sure what any of that has to do with incorrectly loading a monthly event. Previous tickets all ask for screen shot, date and time but even when you send the exact details in they still do nothing. My final response to last ticket informed them that I won't bother wasting my time again by writing ticket. The reply was thank you for understanding. If you have any further issues please send another ticket. Which shows that clearly nobody is reading messages just getting automated replies. I used to love the game and spent a lot of money on it. But that was back when it was run by a company that at least cares a bit about its customers and always compensated when needed

        Comment


        • #5
          6 months

          I reckon if Gaea carries on the way they are then the app will die within 6 months. Many have quit already and those that were very active and huge cashers on my server are becoming more and more inactive. I have completely stopped cashing and so have others. All because of the lack of knowledge and support offered.

          Comment


          • #6
            Yea Conan have right that happens to me.i have stop spending money after 1 weak when Gaea tacke over this game beacuse i have sent tickets and same like conan vet same auto replies.So mi opinion is that customer support is not bad is worse then bad. Sory but this is the reality and until thei dont do nothing this game will die day bi day

            Comment


            • #7
              Support is bad. That is true ��

              Comment


              • #8
                All seem to have the same complaints, I spoke with google play and they said they're overwhelmed with the complaints being submitted since the game was taken over by Gaea. They even went so far as to say if it continues or gets worse , the game may be dropped from play store. So Gaea may be in very dire circumstances sooner rather than later.

                Comment


                • #9
                  Kabam was bad but Gaea...

                  Provides THE worst support ever, I have tried to escalate my ticket but I'm getting nowhere.

                  Comment


                  • #10
                    Patience

                    Give them time guys they haven't even had the game 6 months. Customer service will get there but they have improved what items the shop have and what's in the wheel and pots so think positive and not get carried away over some minimal things
                    sigpic

                    Comment


                    • #11
                      Change over

                      The level of service we received from kabam was great. Tho players who played kabam games for a few years know that they we're really bad at the start. The key to the issues is to have evidence of your issues, screenshots or videos to show the problems.
                      Chaos AGM 66/69

                      Line ID - Awesomefang

                      Skype - realwhitefang

                      Comment


                      • #12
                        yall

                        yall are just too whinny some people do not even know how to turn in a ticket or wait 48 hours for a response and am not sure yall noticed but gaea actually started taking care of us in the game i cant even count the time i experienced a bug or a crash so ryt now none of u hve a reason to complain unless u hve a very good reason to
                        Judgement Is a Delicate Balance that Rules Chaos and Order, Never Try To Claim or Disturb It

                        Comment


                        • #13
                          They can't even deal with simple issues.
                          The other week my team and I lost our attempt in Nirvana after using a mpd scroll. I sent a ticket explaining. They asked for my character name and server. I gave it to them. They then reply saying they checked my logs and I have already been compensated and they can't compensate me more. I asked when and what because none of my team received anything yet. They then try to close the ticket.
                          If support can't take care of a simple issue like losing a mpd attempt I can't imagine what the do with other issues.

                          Comment


                          • #14
                            4221

                            So Hercules sound like they are improving shop and magic pot to make money. When you read the actual complaints people who are customers are having issues with tickets. Help the customer first

                            Comment


                            • #15
                              Customer Service garbage.... Sign

                              Sign this petition... If enough sign we can use it to demand money back for lost items, time, balens and horrible service.

                              https://www.change.org/p/ceo-gaea-co...ces-unrendered


                              They are overseas so cannot be sued. Need to have enough infor for VISA, Android, Apple to issue refunds. Sign and complain at bottom.

                              Comment

                              Working...
                              X