Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


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Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

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Generally, BE NICE. There is nothing wrong with being nice to each other.
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Missing Purchases

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  • Missing Purchases

    Prior to class wars I purchased two of the ancient 9 tooth elephant power packs. Each cost 1899 balens. I didn't receive them though the balens were taken from my account. I submitted a ticket which went unanswered then completely disappeared after we merged with server 41. So I resubmitted ticket, waited a day still no response, so today I sent another. Now they've merged them in with my ticket regarding the Slyph arena reward loss and it's gone again.

    Did anyone else lose purchases made of these or other power packs?

    Is anyone getting good service from customer service?

  • #2
    Hi Rubelle,
    Sorry to hear about your troubles.
    I will try to see if someone can help sort it out.


    • #3
      Rubelle could you please write your ticket numbers


      • #4
        Same thing

        I also miss item from glory shop. I bought jade piggy and never got the card. I also wrote ticket and respond was fast, 1 day. After that i wrote few more tickets and respond was fast again. But only thing i get was a thanks that i informed that issue! So i only lose, but thank god it was only one jade piggy and not 2 elephants.


        • #5
          Cosmos, I submitted four tickets, three on my iPad and one on my android phone. The three on my iPad have all been deleted, I just checked and the last is now gone from two days ago. There was one message on another ticket that the first two had been merged into that one they were 14339 and 14148 but I have no idea if these were the correct numbers. The one I have open on android doesn't have a ticket number. Instead it has assigned a username and ID and I hesitate to post those in an open forum. My name in game is the same as here on forum. Mandy did respond asking for additional information saying they could not find the purchases but the balens were removed from my account. I had to buy more balens after I did so.


          • #6
            Notice the same with gaea they can never find anything wrong with the account. I even had a screen shot of a glitched rune. But they says it's normal. Are these guys even trained or even play the game?


            • #7
              Cosmos, I did find a number its 14527.


              • #8
                I'm very disappointed, every ticket I send is ignored or they say they can't see it and ask for ss. We now have to ss everything we buy? Unfortunately how can we ss something that doesn't occur? I play on iPad and android. I buy balens through android because they're so much cheaper than through Apple. I usually purchase the items while on iPad. I have no idea if this affects my account. However, what I do know that prior to Gaea, we received a response quickly saying the ticket had been received, then within a few days recompense from kabam. It appears to me Gaea is not concerned about customer service because it currently is practically nonexistent. Now I don't want to buy from shop, what if the same thing occurs again and I don't receive my purchase? Obviously, I can kiss my balens good bye because Gaea will say "we don't see it in your account". SHAME ON YOU GAEA, your customers deserve better, there are too many games available to provide such little concern for your customers!!!!


                • #9
                  Unfortunatelly, it seems we need to ss all our actions in game, so in case anything happens we can provide an evidence of what's missing / what we lost / what we did not recieved.

                  Never thought I would say this, but I really miss Kabam support. All my issues with purchases were solved within 24h.