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No Sylph arena rewrds after merge

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  • No Sylph arena rewrds after merge

    Some people didnt received there Sylph Arena rewards after the merge of s27/29/33 with s37!!!!

    Did other merged servers have the same issue?
    Hero's assembly member
    Exodus - s29
    Line-ID: Leviathan23
    Need Customer Support? Click Here
    Want to help make Wartune: HOH better? Click Here

  • #2
    server 42 same problem

    Comment


    • #3
      server 40, same bug

      Comment


      • #4
        Server 58 and in have the same problem

        Comment


        • #5
          Missing Slyph arena rewards

          Server 58 was merged with server 41, many on server 58 did not receive Slyph arena rewards on Monday after merge. We submitted tickets and their response was they fixed problem, though we didn't receive compensation, now the are saying we have to provide screenshot showing we didn't get the fix. What I'd like to know is how the hell we take screenshots of nothing? I have to say I'm sorely missing kabams prompt customer service, to date Gaea's sucks!!!!

          Comment


          • #6
            Many in servers 58,60,62,65 and 67 (if not all) did not receive sepulcrons after merge with 41.
            Sent a ticket, and it's been over 24 hours that there has been no response...

            I do miss kabam in this regard as well. Paying costumers do not even get an answer...

            Last time this happened, Kabam made it so the next weekend, players got double sepulcrons. Of course, the daily mahra we get from sylph arena we're also missing after reset....

            Please fix and answer your costumers Gaea
            Ferr Server 67

            Comment


            • #7
              Screenshot_2016-03-02-19-09-14.jpg

              So guess there is no.compensation coming for this.

              Comment


              • #8
                Screenshot_2016-03-03-09-47-16.jpg

                no true...they have dream any compensation...
                kabam was better


                COSMOS do you want help us??
                Last edited by LatoOscuro S42; 03-03-2016, 09:51 AM.

                Comment


                • #9
                  What a joke ...

                  The guys are ruining one week of effort in sylph arena with the merge by not giving the rewards the players deserve.
                  It's not even fair as some of the players on a same server got them and some other not.

                  From all we can see, Gaea support is way worse than Kabam was. And it was a challenge ...

                  Cosmos, please inform them to improve their attitude, it's currently a total shame.

                  From a player who is not even concerned by the merge but have some compassion.

                  Regards,

                  Comment


                  • #10
                    I did math on this, I would have got the 110 seps 1 skill chest rewards for the week plus 20 mahra for daily. Using the sale price of these items it comes to 3400 balens for seps 400 min for skill and 600 for mahra that is 4400 balens. Roughly 65$ US worth of rewards we are not recieving.

                    Comment


                    • #11
                      Screenshot_2016-03-04-07-24-27.jpg

                      ah ah
                      now it's clear... GAEA support has precompiled answers...don't speak english...

                      Comment


                      • #12
                        "We hope that helps"
                        No it don't. Because some people got there sylph arena rewards and others don't.
                        And those merge events don't even cap close for what players have gotten normally threw out there weekly sylph arena rewards!
                        Not even mentioning that some were "lucky" enough to get there weekly rewards plus the merge event rewards.
                        Hope Gaea can fix this problem for those who were "unlucky"!
                        Hero's assembly member
                        Exodus - s29
                        Line-ID: Leviathan23
                        Need Customer Support? Click Here
                        Want to help make Wartune: HOH better? Click Here

                        Comment


                        • #13
                          Originally posted by LatoOscuro S42 View Post
                          [ATTACH]1454[/ATTACH]

                          ah ah
                          now it's clear... GAEA support has precompiled answers...don't speak english...
                          their answer is wrong tho?

                          it would work like that if it was local sylph arena, but cross server event's rankings shouldn't be influenced by a merge, doesn't magically change those rankings as they claim as it has nothing to do with those servers themselves as it would be on local sylph arena as we had at start of sylphs being introduced

                          Comment


                          • #14
                            Also as a note, they said merger events were our comp for this error, yet new mergers get same events now!! So how are the 2nd wave getting our compensation, if it was ment to supplement OUR loss. This new company is surprisingly worse than kabam, and that is BAD.

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