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Cross-server PvP points

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  • Cross-server PvP points

    Greetings, I am Braska from s78 and I would like to report an issue that happened to me today, last week and two weeks ago. Yesterday I had 2143 cross-server PvP points, I need at least 1000 to get the warrior's mark chest reward right? Today the message was saying I got only 312 points and I didn't receive the chest, the same thing happened the other two past weeks. A lot of players also didn't get it so I know this is not right, I won't ask for a compensation since others said you wouldn't do that. So, the only thing I ask is that you fix this issue, as it's slowing down my progress in the game. I am a little disappointed that I need to ask you this in order for it to be taken care of (at least I hope it will be), thanks in advance for your attention,
    Braska.

  • #2
    I am posting this here because I sent a ticket and received this response:

    "Hi Braska,

    I'm sorry to hear you encountered this issue, for three weeks in a row too. But as you are not the only one who encountered that problem, this issue is currently being handled by our dev team, they are completely commited to putting an end to it.

    Also I cannot help you much at the moment regarding compensation since we've only recently taken over from Kabam but the best advice I can give you is to create a post in the forum concerning the PvP awards. Several other players have expressed their complaints regarding your issue as well, and if you joined voices to speak out your concerns it would have a much bigger impact on the game team.

    I'm sorry for not being able to do more and thank you for your patience and comprehension in this matter.

    Sincerely,
    Gaea support"

    Comment


    • #3
      Screenshots:

      https://p6.zdusercontent.com/attachm...zWoTJBBoUOOnpw


      https://p6.zdusercontent.com/attachm..._pnAcrGCSnbDvQ

      Comment


      • #4
        bout same BS reply everyone gets...

        and posting here will get you the standard reply "please try to keep working with support"

        get your advil ready, cause you'll get a headache banging your head to the wall trying to work with them =)

        Comment


        • #5
          As hard as it is to believe, I think new support is worse than old support. I had 2 fights in sylph arena last week, that never got counted. That was a loss of 440 points, missed diamond by 419 points in the end as well. I sent a ticket as soon as I saw it happen. Ticket said I JUST did 2 sylph arena fights that awarded no points losing me 440 towards my total. Gave them my total before fights and what it should have been after. 4 days later I got a response telling me they needed exact time of fights, and asking me what the points were for and what they ment. Asking if I tried reloading the game on my device and a whole bunch of other irrelevant crap. So basically we have terrible kabam support, who now doesn't even know the game

          Comment


          • #6
            Originally posted by SrBraska View Post
            Greetings, I am Braska from s78 and I would like to report an issue that happened to me today, last week and two weeks ago. Yesterday I had 2143 cross-server PvP points, I need at least 1000 to get the warrior's mark chest reward right? Today the message was saying I got only 312 points and I didn't receive the chest, the same thing happened the other two past weeks. A lot of players also didn't get it so I know this is not right, I won't ask for a compensation since others said you wouldn't do that. So, the only thing I ask is that you fix this issue, as it's slowing down my progress in the game. I am a little disappointed that I need to ask you this in order for it to be taken care of (at least I hope it will be), thanks in advance for your attention,
            Braska.

            Its second week with same problem and i just.got we are know this issue and techs are working on it.....i dont care you know or not. Its a fact and i want my rewards!!! Send mail in game with warrior's mark..... I pay for this game and i got bugs and issues!!


            Comment


            • #7
              I have the same problem since 3 weeks. I have send a ticket to the support. The answer was, these problem is known and the technician working on it.
              Greets

              Comment


              • #8
                Cross server pvp rewardsHi there

                Hi there My name is Mihawk from server 61 Europe.
                I am writing in to report my issues regarding cross server pvp points now instead of writing an emotinal and angry message on how i have not received any chests for the last 4 weeks i am going to be mature and calm. I have sent screen shots every week for the last 4 weeks of not receiving any chests. I have lost 12 chests worth in total and evertime i get promised they are looking into issue and nothing gets done about it. When the new week starts my mail box gets deteled and further response from gaea gets ignored. I am writing on forum now to make sure someone hears me and can report this issue for me. 12 chests is a great deal of loss and i have been hesitant to cash in game now because of this. In my server there are many who has same problem and people are in rage about this issue. COSMOS please rescue us from this issue. I am a dedicated player and wish not to quit game as i have dedicated hours of daily play and a great deal of cash. I am only able the add one screen shot unfortunately. The first week when gaea took over i didnt know that pvp system eas going to get corrupt so i didnt have a chance to take a screen shot but i have taken 3 weeks worth and can only add one pic at a time. My dearest regard. MIHAWK
                Attached Files
                Last edited by SoulKing; 02-22-2016, 08:56 AM. Reason: cant add more screen shots.

                Comment


                • #9
                  Pvp points

                  Same problem here in server 42. Today I verified my counter and it says 0, after a whole week!
                  Unbelievable, as I did pvp arenas and bg events in the past few days.
                  This is the fourth week in a row I get no warrior marks, and send tickets, even attaching screen captures of my points as my screen shows them... But no results and no compensation.
                  Answers by Gaea customer service are totally unsatisfyng. Kabam, with all their problems, was way better, and I find unaccectable that the new service has not yet taken entire control on game and its features

                  Comment


                  • #10
                    This is getting annoying now

                    I got my warriors mark chest last week... but not think week this is now 5 times the last month i have not got my chest when i have way over 1000 pvp points and its starting to get annoying.. please sort this out

                    Comment


                    • #11
                      Same for me: no warriors mark. I got the message I had 0 PVP points. I had almost 2000 and I don't think I've had 0 points ever this year.

                      Aaaand I can't submit a ticket: screen's blank.

                      I see there's three threads now concerning warriors mark, so maybe they do something about it soon
                      Last edited by 3vilWeevil; 02-22-2016, 01:02 PM.

                      Comment


                      • #12
                        Cross server pvp points

                        Me to have same problem whit cross server pvp points is the 3 rd weak that happens to me and all mi server 61 have same problem .When Gaea gona do somthing about that im starting to see that Gaea companie is worse then kabam attleast thei send fast replay to our tickest not some bs like how i recived from them .COSMOS pls send them a message and tell about that because u are te only one who give answer here for few weaks i dint see any Gaea support in here
                        Loona
                        S61

                        Comment


                        • #13
                          My points are resetting. I did have close to 12k this week. I did receive my title and chest this week, while last week when i had 11k points, I received neither.
                          Whether or not we receive earned titles and chests seems to be based on some kind of luck? The current system makes no sense to me.

                          Comment


                          • #14
                            I've always received my chests so far (s35) but don't really bother with PvP points ranking for a 1 week buggy title when honor is capped - nothing worth grinding for.

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