Complaint + feedback for Kabam

[1166965]

Hi guys,

I`ll bring up the issue of out-going invitations to join with the devs to see if there`s an easy way to solve this (such as a cancel all invites button or whatever else).
As for the current issue you face, I`ll let you sort it out as we don`t interfere in these types of issues (simply because if we started to, we`d get flooded with such requests and be accused of favoritism if we did it for 1 alliance and not another).

Hope you calmly work out your differences or at least remain respectful.

Regards,

Ganstack

*Thanks for informing the Dev-Team about the issue in order to find a solution.

*Also, I agree on your point that it is our mistake that we trusted such a childish person with the officer rank. It was our mistake, and we take responsibility for it.

*That been said, i have a few things i would like to discuss about this matter:


1.) i would to like to share some done-damage-insight which i recieved by players in our world.





2.) Since you haven't given us any options/suggestions to fix this problem, we had to take measures in own hand. And we could only think of 1 solution. Not a great solution, but atleast prevents every outsider to join our alliance at any given time. Our alliance has 60 members... so to prevent for every unwanted person to join us, we had to create 40 newuser accounts to fill our alliance to max, so nobody else can join unwantedly by the tons of join invites he send out.

3.)

We didn't had enough time to fill our alliance up to 100 members with newuser accounts before the grailwar-lock was put on. Right before the lock was put active, a guy in our server who did recieve invites from this player in question slipped into our alliance with a subaccount, and as you can see on the screen above... he is spamming our alliance chat with reinforce-requests with a auto-clicker already the entire night (for a about 4 hours non-stop now), and it's still ongoing.


My Questions:
1.) you are basically telling us that we have to deal with such things for the upcomming weeks/months... till the dev-team decided to come with a solution for it. You are literally saying: ''As for the current issue you face, I`ll let you sort it out as we don`t interfere in these types of issues (simply because if we started to, we`d get flooded with such requests and be accused of favoritism if we did it for 1 alliance and not another)" Well excuse me Ganstack, but is that the way kabam treats it's customers? by giving 1 player such a massive amount of power to spoil the fun for 60 players...1 entire alliance...

Facts:
Fact 1: sending bulk-invites = abuse.
Fact 2: ruining the game for 60 players = abuse.
Fact 3: thanks to your grailwar lock of 48 hours, you litterly blocked the only 2 possibilities we had. That's kicking the guy, and filling our alliance with own subs to prevent future unwanted joins.
Fact 4: Thanks to kabam, for not taking responsibility/measures in this matter, ector123 is 40 newuser accounts richer (it ruins the map!!)
Fact 5: Due to a lack of Systeemtools your dev team is providing you with, kabam basically is saying litterly to their players: "we are aware of the flaws OUR system has, but still.. you have to deal with it yourself as ''just a player''
Fact 6: thanks for letting me type all of this here, since the responsible player will read all of this aswell, which gives him all the satisfaction he needs.


As a old game mod myself, i know the tools you have at your disposal.
1.) you can check our alliance chat yourself in ghost-mode(invisable mode) just like here on the forums. so you can check the autoclicker spam that disables the entire alliance chat.
2.) you can join whatever server you want and simply perform a kick...
3.) you can track ip adresses, and even pinpoint a location to the closest provider(cell)-tower and check it with the ip's ingame and the forum.


So since i've explained everything here now... is it realy that much to ask, to:
1.) Simply cancel all the outgoing invitations manually, send by our alliance in the past 14 days? (alliance: incursions on ector123)
2.) Kick player: BAK33 out our alliance for spam abuse.
3.) Take the appropriate measures to punish the abuse actions of the player in question (track ip) for sending out those thons of invites on Ector123
4.) Take the appropriate measures to punish the abuse actions on the main account of whoever player ""BAK33"" is. (by tracking his IP)


Feedback:
1.) Keep the lock during grailwars, but ENABLE the possibillity to kick!
2.) analyse the situation better to see what damage it COULD do, if kabam doesn't step in. because players currently simply have a very limited "toolbox'' to work with
3.) I think after reading this you can find enough improvement-points to share with your Dev-Team.

Well.. thanks for letting me write so much. And i hope i can count on you customer service since your clearly mentioned in your Game-FaQ that such actions as written here above are against your policy and will be punished

Regards, Bierkes. Incursions, ector123

[Guest]

Kabam I am totally agree in this matter. This person is just acting like a little child. He had several bans on the forums and isn't the kind u want to play this game.

I like to get his accounts banned and the invites being withdrawned. This is not the first time he is acting this way. Look at your ban history and u know..

Regards Varro Ector123

[Guest]

Well give me back my alliance and I will leave you alone.
If kabam interfere, I want half of their alliance level.
Not that I care about grailwars now, but those are our efforts aswell.


You fused with us, backstabbed us, don't come crying here and complain.
Or otherwise come with a solution, you stole enough from our alliance, time to pay it back one way or the other.




Regards,
Relatyne

[Guest]

Alliance issues

hello i can alone say this : it is a issue with persons from first one now two alliances not a problem for kabam i leaved self also a alliance earlier with speaking fight with them this sort of issues come overall by every game mostly with The reasson : different opinions ! If two groups or alliances or persons a problem have is that The problem for them not a issue for kabam so i find if people in game not good are for The other in the same alliances create this people mostly problems self after troubles by two groups people is action also reaction if one asked for troubles than answer The other group that that is what happend is and Many times in this sort of games a issue is too much people they think that they higher are than The other is my opinion so i say are good for every people in game and this problems are not a issue in The future (sorry for not good english i hope that you can understanding)

[Guest]

Well give me back my alliance and I will leave you alone.
If kabam interfere, I want half of their alliance level.
Not that I care about grailwars now, but those are our efforts aswell.


You fused with us, backstabbed us, don't come crying here and complain.
Or otherwise come with a solution, you stole enough from our alliance, time to pay it back one way or the other.




Regards,
Relatyne

Let kabam just have a look at the allydata then, to see who was kicked and who left volunteerly. besides, your alliance...? weird, i thought people who ''own'' a alliance are ALL the alliance members together since they all put in effort and time, and weird that you didn't had a gold crown since you claim to ''own'' an entire alliance
you helped building the alliance up indeed, not alone tho, with several others. and you crashed the alliance with your own 2 hands.

cheers mate. this aint the place for me to fight you, i'm simply here so kabam can fix this matter, and inform the dev team about those bugs so it can be prevented in the future.

no more responses from me here towards players anymore, only towards kabam, to see how it can be fixed

[Guest]

You have violated few forum rules for the second time:


Rule 2: Respect other users on the Forums
Do not attack or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but stay on topic and don’t make it personal.
Do not blacklist. Blacklisting is considered publicly shaming or accusing another player of something negative like cheating or hacking. If you have proof that another player violated the Terms of Service, use the report form or submit a ticket through support.


Rule 6: Respect privacy
Do not post any personal information about other users, including moderators or GM’s. This includes linking to their Facebook, posting their full names, posting their phone number or address, or sharing any other information that is not readily available through their Forum account.
Do not post in game information, such as player names, city locations, or scouting reports, in an attempt to have other players attack your target. You can coordinate Alliance attacks, just be careful that you don’t cross the line into bullying.
Do not accuse other players of cheating in the Forums. If you suspect a player of cheating, they can be reported through a support ticket.


Rule 7: Respect our time
Do not post repeatedly about the same topic. Please use the search function before posting.
Do not start a thread about a news story or article unless you make it clear what the story is about and offer your own opinion to start a discussion. Making us guess about why you posted a thread is a waste of our time.
Do not post Non-Constructive posts. They don’t serve a good purpose and just make the whole board feel more negative. Avoid these types of posts to help keep the Forums clean and useful.


Rule 10: Respect the decisions of the GM’s and moderators.
Do not argue with moderators about moderator decisions. You can disagree with a moderator’s opinions, just like any other poster, but if the topic continues to be argued after already receiving a response, action will be taken on your account. You can appeal their decision in the Moderator Discussion forum.

[Guest]

You have violated few forum rules for the second time:


Rule 2: Respect other users on the Forums
Do not attack or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but stay on topic and don’t make it personal.
Do not blacklist. Blacklisting is considered publicly shaming or accusing another player of something negative like cheating or hacking. If you have proof that another player violated the Terms of Service, use the report form or submit a ticket through support.


Rule 6: Respect privacy
Do not post any personal information about other users, including moderators or GM’s. This includes linking to their Facebook, posting their full names, posting their phone number or address, or sharing any other information that is not readily available through their Forum account.
Do not post in game information, such as player names, city locations, or scouting reports, in an attempt to have other players attack your target. You can coordinate Alliance attacks, just be careful that you don’t cross the line into bullying.
Do not accuse other players of cheating in the Forums. If you suspect a player of cheating, they can be reported through a support ticket.


Rule 7: Respect our time
Do not post repeatedly about the same topic. Please use the search function before posting.
Do not start a thread about a news story or article unless you make it clear what the story is about and offer your own opinion to start a discussion. Making us guess about why you posted a thread is a waste of our time.
Do not post Non-Constructive posts. They don’t serve a good purpose and just make the whole board feel more negative. Avoid these types of posts to help keep the Forums clean and useful.


Rule 10: Respect the decisions of the GM’s and moderators.
Do not argue with moderators about moderator decisions. You can disagree with a moderator’s opinions, just like any other poster, but if the topic continues to be argued after already receiving a response, action will be taken on your account. You can appeal their decision in the Moderator Discussion forum.

Rule 2: not mentioned names of main accounts. no private messages send. not making it personal. i'm staying on topic. no blacklisting and i do have proof. All loyal koc players are aware that it takes time for the support team to respond on a ticket, and that it takes ages to fix it. This is a time-sensitive-matter which causes massive problems/spoiling fun so it needs to be addressed appropriately.

Rule 6: no personal info provided about users, mods, gm's. no harmfull ingame information provided. haven't mention names of somebody who's cheating.

Rule 7: I created a topic because in the other one i did not provided the full information/danger causes. and since that topic was closed before i could respond to the GM, this is logically the best option to keep contact. no news story or acticles mentioned. this is totally the opposite of a non-constructive post, i'm clearly mentioning flaws that can cause big damage ingame that could be prevented in the future by sharing this with them.

Rule 10: I do respect the decision of the GM, and i do not argue about anything. Like i said here above, the topic was closed before i could post more detailed information, i'm simply notifying them of game contents that could realy need a upgrade. Because when players are given a bigger and better toolbox to fix more issues on there own, that automatically means that gm's/mods/support teams have less work to do.

[Guest]

You have editted your post, Kabam can still see your original post what terms you violated.



The first time: Problem-with-Invitations-to-join-alliances

The second time here again.

1.) i would to like to share some done-damage-insight which i recieved by players in our world.






3.) Take the appropriate measures to punish the abuse actions of the player Relatyne for sending out those thons of invites on Ector123

[Guest]

Concerns have been forwarded to dev.
I kindly invite you to read the forum rules and any further abuse will result in sanctions for all parties involved.

- Topic closed