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no response to mail and items disappearing

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  • no response to mail and items disappearing

    Kabam what the hell is going on you take my money and yet chest are not given, i have sent in mail but never get a response now i see all my stonecutter crews have disappeared i am getting totally [removed] with your woeful customer service get your [removed] act together i am done with your pathetic service and from i can see so are thousand of other pkayers your lucky your not based here in Australia because you would be charged with fraud theft and your business closed down

  • #2
    We are sorry to hear that you are having troubles with an item purchased in-game and with the support center. I will move this thread to the appropriate forum for the right team to look into the issue since European and North American servers run different offers and shop items, they should have a better understanding of the chest in question.

    [Moved]

    Comment


    • #3
      Hello Knight wolf,

      I am sorry to hear about you're missing an item from your inventory. We are looking into this situation and I assure we will make sure the item is restored or the appropriate reward is granted to all players affected by this issue.

      Thank you for your patience and understanding while we work on identifying why this happened.

      Comment


      • #4
        Many players are fed up with the glitch of troops that randomly disappear. In addition when we take the time to write that our troops have disappeared customer service at Kabam is awful they don't do anything to compensation the players for the missing troops in addition they could care less that there is a huge glitch and problem in the game. I know for a fact that this is happening to multiple players.

        One common trend I am noticing; if you use speed ups to bring attacks home there is a 90% chance those troops will disappear and not make it back. Second, when using an everlasting port if you port right when your troops appear in your city, that particular group of troops will disappear and never come back. Third, if you send out wave after wave on a city you are attacking any surviving troops will never make it back to your city.

        I have started writing down exactly how many of each troop I have prior to attacking any city due to this continual glitch. When I send my request to Kabam I am given all sort of nothing is wrong with our game.

        My chancy lost 12 billion might that has never been replaced he knows exactly which troops are missing. I have lost 100 million might 95% heavy cavalry. In addition I lost 400K supply caravans and 500K supply wagons. A few other players in my alliance have been losing troops and wagons.

        This is a horrible glitch that first as a player I would request that your company fix this problem. second, provide your players customer service I am so sick of wasting time on this game to randomly lose troops because your game has flaws and than be treated like dog crap by your customer service department.

        FIX THIS PROBLEM AND COMPENSATE YOUR PLAYERS AKA CUSTOMERS! DO YOU REALIZE THAT YOUR LOSING PLAYERS TO OTHER GAMES BECAUSE OF THIS!!!!! WHERE IS YOUR CUSTOMER SERVICE???????? I AM VERY FRUSTRATED WITH THIS GAME AND YOUR HORRIBLE CUSTOMER SERVICE I HAVE SPENT A LOT OF MONEY ON THIS GAME AT LEAST ACKNOWLEDGE MY EXISTENCE WITHOUT A STUPID FORM LETTER

        Comment


        • #5
          Huge glitch with koc and kabam needs to fix this

          Many players are fed up with the glitch of troops that randomly disappear. In addition when we take the time to write that our troops have disappeared customer service at Kabam is awful they don't do anything to compensation the players for the missing troops in addition they could care less that there is a huge glitch and problem in the game. I know for a fact that this is happening to multiple players.

          One common trend I am noticing; if you use speed ups to bring attacks home there is a 90% chance those troops will disappear and not make it back. Second, when using an everlasting port if you port right when your troops appear in your city, that particular group of troops will disappear and never come back. Third, if you send out wave after wave on a city you are attacking any surviving troops will never make it back to your city.

          I have started writing down exactly how many of each troop I have prior to attacking any city due to this continual glitch. When I send my request to Kabam I am given all sort of nothing is wrong with our game.

          My chancy lost 12 billion might that has never been replaced he knows exactly which troops are missing. I have lost 100 million might 95% heavy cavalry. In addition I lost 400K supply caravans and 500K supply wagons. A few other players in my alliance have been losing troops and wagons.

          This is a horrible glitch that first as a player I would request that your company fix this problem. second, provide your players customer service I am so sick of wasting time on this game to randomly lose troops because your game has flaws and than be treated like dog crap by your customer service department.

          FIX THIS PROBLEM AND COMPENSATE YOUR PLAYERS AKA CUSTOMERS! DO YOU REALIZE THAT YOUR LOSING PLAYERS TO OTHER GAMES BECAUSE OF THIS!!!!! WHERE IS YOUR CUSTOMER SERVICE???????? I AM VERY FRUSTRATED WITH THIS GAME AND YOUR HORRIBLE CUSTOMER SERVICE I HAVE SPENT A LOT OF MONEY ON THIS GAME AT LEAST ACKNOWLEDGE MY EXISTENCE WITHOUT A STUPID FORM LETTER

          Comment


          • #6
            Originally posted by MistyMountain View Post
            Many players are fed up with the glitch of troops that randomly disappear. In addition when we take the time to write that our troops have disappeared customer service at Kabam is awful they don't do anything to compensation the players for the missing troops in addition they could care less that there is a huge glitch and problem in the game. I know for a fact that this is happening to multiple players.

            One common trend I am noticing; if you use speed ups to bring attacks home there is a 90% chance those troops will disappear and not make it back. Second, when using an everlasting port if you port right when your troops appear in your city, that particular group of troops will disappear and never come back. Third, if you send out wave after wave on a city you are attacking any surviving troops will never make it back to your city.

            I have started writing down exactly how many of each troop I have prior to attacking any city due to this continual glitch. When I send my request to Kabam I am given all sort of nothing is wrong with our game.

            My chancy lost 12 billion might that has never been replaced he knows exactly which troops are missing. I have lost 100 million might 95% heavy cavalry. In addition I lost 400K supply caravans and 500K supply wagons. A few other players in my alliance have been losing troops and wagons.

            This is a horrible glitch that first as a player I would request that your company fix this problem. second, provide your players customer service I am so sick of wasting time on this game to randomly lose troops because your game has flaws and than be treated like dog crap by your customer service department.

            FIX THIS PROBLEM AND COMPENSATE YOUR PLAYERS AKA CUSTOMERS! DO YOU REALIZE THAT YOUR LOSING PLAYERS TO OTHER GAMES BECAUSE OF THIS!!!!! WHERE IS YOUR CUSTOMER SERVICE???????? I AM VERY FRUSTRATED WITH THIS GAME AND YOUR HORRIBLE CUSTOMER SERVICE I HAVE SPENT A LOT OF MONEY ON THIS GAME AT LEAST ACKNOWLEDGE MY EXISTENCE WITHOUT A STUPID FORM LETTER
            I jave given up on Kabam. Wrote about this many times and just got banned and got some infractions. Never got any response. So sorry to say dont waste your time-Play something else.....

            Comment


            • #7
              Hello PoltergeistPl,

              I am sorry to hear you are experiencing these issues.

              Unfortunately we are not able to reproduce the bugs you are reporting, so please contact our customer support providing all the information necessary, screenshots and what exactly happens during the battle, so that our colleagues can investigate the situation and help solve this issue.

              Thank you for your patience and cooperation.

              Comment

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