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kabam selling items you cant use

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  • #1

    kabam selling items you cant use

    I play in Tristan111 and kabam has been selling chest and spend and win competitions with the offer of Prestige,Honor and Rose Banners also Emerald and Ruby Tailsman. I would like to know kabam how you can sell chests and items and not allow myself and others to use them. I have sent mail to customer service and recieved no response apart from your auto generated ticket item number. This activity on your part is borderline fraudulent selling items which cannot be use. What is going on kabam ??????????????????
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  • #2
    Originally posted by Knight wolf View Post
    I play in Tristan111 and kabam has been selling chest and spend and win competitions with the offer of Prestige,Honor and Rose Banners also Emerald and Ruby Tailsman. I would like to know kabam how you can sell chests and items and not allow myself and others to use them. I have sent mail to customer service and recieved no response apart from your auto generated ticket item number. This activity on your part is borderline fraudulent selling items which cannot be use. What is going on kabam ??????????????????
    Probably a offer mistake I'll let GMs know.

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    • #3
      I'm going to move this over to the forums of the team who handles world 111 so they can look into the issue for you. It seems to be an error with either accidentally selling these items or forgetting to turn on the feature.

      Comment

      • #4
        Hey, did u forget to switch on the hero elevation button ? Stuff to elevate for sale and on madness but no way to elevate them

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        • #5
          I submitted a ticket for this because they did the same thing in 117. They armor we can't use. The reply I received back eventually said that it was my fault that I should have researched each piece of armore before playing the wheel game so that I knew that I would not be able to use this armor. To date. We have only had 3 grail training L255's awarded from one tournament that were taken by players that opened chests over 1billion might. This is in a world where I have been playing since my first day on KOC, it's my main world and have managed to acquire 400m might total. So, these 3 players are the only ones that had these grail training's. Since we have not had armor released in this world that required a L255 or L5 Knight, I had no idea that this was ever going to happen. I can't believe that I was blamed for lack of research. EVERY chest in the wheel game potentially had armor and EVERY piece that was sold could not be used. I ended up with 7 pieces. Also, Master hammers are very rare. Bronze hammers only seem to be rewarded every month. The highest level required for armor prior to this was L220 which is the level that anyone can acquire with Arthur's training and a level 10 knight hall, but before this one event with 3 Grail training 255's, the highest grail training I've seen was 235.

          We have been sold the imperial training as well, I have 7 of them, not to mention the one that they gave out in the calendar.

          It was the straw that broke the camels back with me, I gave up on the game for now and i will never report another issue to support. After the issues and support or lack there of in purgatory the week before I have had enough. I have all this armor I can't use and pieces of armor that are many levels below this. I typically rank from 4 to 30 in most events and have pretty much every item that they have released except this grail training. I've been able to strengthen it, even though it required 200,000 exp, which is 3x that of the next best piece that I own. Haven't seen the purgatory armor, but I am even more worried that this will be the same. All that work for armor that I can't use. It's very frustrating. I have the all the correspondence from this ticket and I only wanted to know why they would sell armor that can't be used by anyone in our world except 3 people, I never asked for anything, just an explanation.

          After I found out I could not use the armor I found that the only place that eludes to this requirement is in the images of the armor. It's not something that I even looked at in the past as I have always been able to use armor that I bought or won, it's incredible that they would have a wheel game that was centered on this armor, but with no way for anyone to even use it.

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          • #6
            still selling chest you cant use

            Kabam you are still selling chest in tristan 111 for hero elevation which no one can use. Do you enjoy taking people money without giving them the ability to use. I have still got no response from customer service ( typical ) kabam have you forgot how to provide real service

            Comment

            • #7
              I have escalated your concern to the appropriate team. Could you give more details on what exactly cannot be used? Is it a specific hero that is unavailable or is it in general that all heroes cannot be elevated?

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              • #8
                Originally posted by Rukkirii View Post
                I have escalated your concern to the appropriate team. Could you give more details on what exactly cannot be used? Is it a specific hero that is unavailable or is it in general that all heroes cannot be elevated?
                You were supposed to move this thread to where tha appropriate people would see it back on the 9th. It's been 4 days. Why the need to escalate the issue again? That should have been the first time. Seems like lip service to me.

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                • #9
                  Rukkiri instead of moving the threads to EU forum , something that is absloutly useless why don't look for a solution?

                  Comment

                  • #10
                    Originally posted by Serx View Post
                    Rukkiri instead of moving the threads to EU forum , something that is absloutly useless why don't look for a solution?
                    Unfortunately, I do not handle the EU worlds and the best I can do is forward the concern along to the EU teams, which I have done. The EU team is aware of the issue and should have an answer for you when they figure out the problem.

                    If you could provide any details for them, that would be helpful for everyone.

                    Originally posted by Rukkirii View Post
                    Could you give more details on what exactly cannot be used? Is it a specific hero that is unavailable or is it in general that all heroes cannot be elevated?

                    Comment

                    • #11
                      Originally posted by Rukkirii View Post


                      Unfortunately, I do not handle the EU worlds and the best I can do is forward the concern along to the EU teams, which I have done. The EU team is aware of the issue and should have an answer for you when they figure out the problem.

                      If you could provide any details for them, that would be helpful for everyone.


                      As said before, elevation is not active for any heroe. Chest for sale, things coming out on madness for elevate that nobody can use... At least in Lancelot 136 is not working.

                      Thanks for your quick response is something that we are not use to see in EU forum...

                      Comment

                      • #12
                        kabam still selling items which cant be use

                        Kabam i play in tristan111 and once again you have exceeded in ripping people off, latest example is spend and win, even after gaining the spend lvl the prizes are not even been allocated to my account and that is apart from the fact you still cant lvl up your heros. Do you have no respect for any players kabam just take our money and give nothing back. If i ran my business this way and treated customers the way you do i would go broke or get taken to court. Come kabam you keep this up and you will have no paying customers left

                        Comment

                        • #13
                          The development team informed us that Hero Elevation should be available on all worlds now. Please let me know if your world still doesn't have the feature available, an indicator is the Reward button on a level 100 Hero will be glowing and replaced with the word Elevate.

                          Here are a few guides we put together to help you with this new feature:

                          General Hero Elevation Information
                          Hero and Skill Guide

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                          • #14
                            thanks rukkiri , already fixed.

                            Comment

                            • #15
                              Really guys i dont understand how you manage the game. Before you were giving away stuff to elevate heroes but We couldn't bcause the feature was off. Once that is active you stop with so no one can elevate heroes....take a look at it

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