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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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The Road Not Taken: Lessons Learned from Our Customer-Service Shortcomings

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  • #1

    The Road Not Taken: Lessons Learned from Our Customer-Service Shortcomings

    A New Approach
    To put us back on track, and to put our customers first, we recently kicked off the Kabam Customers First! initiative. This is a companywide program that involves best practices from other internet companies, the right infusion of new senior management, and direct feedback from customers themselves.

    Kabam Customers First! includes:

    Making customer satisfaction a top priority
    Faster customer response times
    Active listening and engagement with the community

    The Road Not Taken: Lessons Learned from Our Customer-Service Shortcomings
    https://www.linkedin.com/pulse/20141118121515-970055-the-road-not-taken-lessons-learned-from-our-customer-service-shortcomings?trk=object-title
    In this series of posts, Influencers explain how their career paths might have changed. Read all the stories here and write your own (please include the hashtag #RoadNotTaken in the body of your post).
    Tags: None
  • #2
    Originally posted by Kanoona
    Non-Constructive Posting: These types of posts cloud the boards with negativity and often result in unproductive discussions and should be avoided at all costs.
    Types of posts to avoid:


    Venting: Threads that single out other users, moderators, or GM’s for ridicule or anger. This forum isn't a place for you to air your personal issues.
    Lobbying: Continually bringing up the same topic in multiple threads in an attempt to get developer attention.
    Cross-Posting: Posting the same topic or thread in more than one forum.
    Rage Posts: Things like “I’m quitting,” “You’re on my ignore list now,” “I’ll never spend another dime,” etc. These posts just make the whole board feel more negative, and don’t actually accomplish anything constructive.
    Legal Action / Boycott: Do not post threads threatening refunds or legal action against Kabam, or asking players to boycott Kabam’s products.

    Venting: The GM's deserves to know how angry players are at them, players need to keep doing this.
    Lobbying: This is also a must, if kabam can't give an answer were going to open a new topic and a new one again and again. LEARN TO ANSWER.
    Cross-Posting: Again, if you do not answer we will ask somewhere else until answer is given.
    Rage Posts: We do want you to feel negative, we don't care about what so ever kabam even thinks. How do you think we feel if we get ignored?
    Legal Action / Boycott: If your product fails and doesn't gives us what is promised, we have the right to advice others not to buy, or you rather wanna steal and get away with it?

    Comment

    • #3
      We were so thrilled and focused on growing our business we neglected the most important element to any corporate success: our customers. Whether it was taking more than 24-48 hours to reply to a customer, or burdening customers with excessive procedure and requirements of proof in order to solve an issue, we did not provide customers the support and service they deserve.

      That was wrong, and, as the leader of this company, I take full responsibility. In addition to establishing the vision for the company, hiring the right people, and ensuring the company is well financed, it’s my job to recognize our mistakes, and set a course to put us back on the right path.
      Can someone please tell me what a customer is? Only a people who buys gems, or is every player a customer?

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