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Security issue with changing password

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  • Security issue with changing password

    Dear dana,

    A final final call for help to you. After the hack on belly account it has happened again two times that someone was on his account. He DID NOT GIVE HIS PASSWORD AND HAS CHANGED IT THREE TIMES NOW.

    WE have tested this to find out what the problem is, since you deny there is a problem. But there is a MAJOR SECURITY ISSUE. If you change the password, but another device is open on that acc with the old password you can still go on the acc even though password has been changed. And no response from kabam after reporting this seversl times!!

    For the record he has never given his password.

    TWO DEMANDS FOR YOU KABAM:
    1. FIX THIS PROBLEM WITH RENEWAL OF PASSWORDS
    2. RESET THE ACCOUNT OF BELLY56

    Dont say this problem does not exist because horsa 126 has reported it to you as well. I also emailed you about it. Let me say that the 94 members of world of fear wont buy any gems anymore until this is fixed. And i will try to get more PEOPLE of ector 123 behind us.


    Stop with crappy answers and closing the case AND FIX IT

    regards,

    Rissie, chancellor WORLD OF FEAR

  • #2
    Hi kabam,

    I'm hacked 4 times right now i'm not asking for a refund or anything i just want my account to be safe and again i never shared my email or password

    Best regards,

    Belly

    Comment


    • #3
      Hi Dana.
      This really needs to be fixed. Even if a player would provide their password for assisting in gear e.g they should be save by changing the password. It makes no sense that you give the option to change passwords which basically makes no sense when the game is not secured. In this specific case for Belly please fix it and provide him a good sollution. It's absurd that somebody can still use his account. Find a proper sollution!!
      Brds tiwaz

      Comment


      • #4
        Fix this and now good

        Hi

        I'm playing KoC now for a couple of years. This issue takes the fun out of the game and for you the credibility of kabam. Show that you are a proffesional organisation and fix this Major safety issue.

        And let belly56 get back to playing in a normal way.

        Shadow/ht1967
        Vc world of fear, ector123

        Comment


        • #5
          Im also have promblems lost gear items and xp boost are sudenly gone
          From kabam you only get a stupid anser fix this promblems

          Comment


          • #6
            Oh my god. This is a major security mistake Kabam.. If you change your password, all devices your account is on should be asked to log in again. I thought that was the case already, but it's clearly not. Time to make your plsyers' accounts safe again Kabam. We really don't want this to happen to more players..

            Comment


            • #7
              Kabam!! This is very sad! Belly's been hacked again!! Why do you guys so airy?
              All of fun disappears this way. Find the right solution to the security issue.
              Make sure everyone can play safely and that the fun with us coming back!
              I support the call of Rissie and don't buy gems anymore until this is resolved in a good way!
              For once, do your best Kabam!!!!!!

              _Flex_

              Comment


              • #8
                Pff come on Kabam do something about it and give Belly all his stuff back!

                Comment


                • #9
                  Hello everyone,

                  Thank you for voicing your opinions here and for reporting any bugs or issues encountered in your gaming experience. However, since this topic has already been discussed in this thread I would like to ask you to stick to one thread per topic.

                  As for Belly's issue, our team is already in contact with him trying to find the best solution to his problem and any resolution will be communicated to him privately.

                  Thank you for your patience while we work on fixing this issue.

                  [THIS THREAD IS NOW CLOSED]

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