Announcement

Collapse

Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

Hacking of account at ector123

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • #46
    I think the only right thing to do Kabam is already told in the posts mentioned before. Stop giving lame answers and do the righ thing. Reimburse belly56 the items 'stolen' from him. And I want to emphasize that investigating how this could happen is from the utmost importance.
    WitteZwaan

    Comment


    • #47
      I agree with al of the above restore belly56

      Comment


      • #48
        Hello Kabam,

        Please investigate this matter and give Belly56 his gems, gear and might back. Horrible that you guys from Kabam let this happen, twice! We are all costumers and invest à lot of money into YOUR game. So you have to make sure that our accounts are safe.

        Kind Regards,
        KoningJohan

        Comment


        • #49
          kabam please help belly56. Restore all thing he have and delete the hacker's account.

          Comment


          • #50
            Hope the Customers support will help out. Cause it's the CUSTOMERS support, they can't ignore a loyal CUSTOMER like Belly when help is needed. Time for action Kabam, now!

            Comment


            • #51
              kabam please help belly with this problem

              Comment


              • #52
                my god this is frightening to hear next time it could be one of us I hope jou do something soon about the security : and hope jou compensate belly a lot being hacked twice is not just a coincidence it means that he is truly being hacked I am really hoping that jou give him his might back and the gems that he lost, so I am begging you kabam please help belly
                greetingz novastar of the alliance Retaliation

                Comment


                • #53
                  Kabam pls help Berry with the above and do it quickly.
                  Berry is a serious full time player important in our alli but also wellknown on our server, so you should take this disturbing issue really very seriously.
                  thanks Tom

                  Comment


                  • #54
                    I agree on all of the above. Hacking an account and deleting all items is really unacceptable. This needs to be fixed and investigated. There is really something wrong within your security system. Take the proper action and help this player and avoid the possibilities for next time! Rgds Tiwaz

                    Comment


                    • #55
                      Originally posted by Rukkirii View Post
                      We are very sorry to hear about the troubles with your friends account. In order for your friend to recover their account, they will need to contact the Support Center to have the issue investigated further. Please have your friend send an email to customer support right away.

                      Good luck!
                      He did and already changed his password.

                      I understand that the private details have to be communicated with belly56 only, so i hope you guys will contact him and be open minded.

                      For the headlines, i would appreciate it if you would share them on the forum. Its clearly that his account has been hacked, so are we in danger aswell?

                      I doubt kabam will restore ALL his troops/gears/gems, but i have hope they will show him their good side of handling problems.

                      I will keep an eye out on thid threas how it develops. I can imagene it will take some time to inestigate and fix this problem, so in the meanwhile i want to offer belly56 and kabam to tranfer 1B might and gear for a attack and defence knight from my account to his account, so he atleast can still play the game while the investigation is running. For details about what troops and gears kabam and belly56 can contact me in a pm here on the forum, or ingame mail.

                      Regards, Bierkes, Lunatics, Ector123

                      Comment


                      • #56
                        Hello everyone,

                        Thank you for reporting this issue here. We are very sorry to hear about this incident, however in order to investigate this matter further we need your friend to send an email to our customer support.

                        Comment


                        • #57
                          Hi dana, i already e maild kabam but therr answer was that it is the same case as previous time ( 1.5 weeks ago) and that they are not going to help me the outcome would be the same so a new ticket wouldn't help but this is a whole new case

                          Greetings,

                          Belly

                          Comment


                          • #58
                            Dana, EVERY big alliance is supporting Dana. Friend & Enemy. It doesn't matter.
                            If you have read the whole thread, you would have known he already informed the support.

                            What can you do to help him?

                            We told you MANY MANY times customer support doesnt help ! Only easy problems they sometimes solve.

                            What do we need to do? Inform the press? Open a facebook/twitter action? What do we need to do to get some help form the Kabam-firm?

                            Comment


                            • #59
                              Come on kabam, come on kabam!!! You can do it! Give it a try, maybe you can actually solve the problem. At least, show us some understanding!

                              Comment


                              • #60
                                Hi belly56,

                                We are investigating your case and I will keep you updated once we find out more.
                                Thank you for your patience in the mean time.

                                Comment

                                Working...
                                X