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Hacking of account at ector123

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  • #46
    I think the only right thing to do Kabam is already told in the posts mentioned before. Stop giving lame answers and do the righ thing. Reimburse belly56 the items 'stolen' from him. And I want to emphasize that investigating how this could happen is from the utmost importance.


    • #47
      I agree with al of the above restore belly56


      • #48
        Hello Kabam,

        Please investigate this matter and give Belly56 his gems, gear and might back. Horrible that you guys from Kabam let this happen, twice! We are all costumers and invest à lot of money into YOUR game. So you have to make sure that our accounts are safe.

        Kind Regards,


        • #49
          kabam please help belly56. Restore all thing he have and delete the hacker's account.


          • #50
            Hope the Customers support will help out. Cause it's the CUSTOMERS support, they can't ignore a loyal CUSTOMER like Belly when help is needed. Time for action Kabam, now!


            • #51
              kabam please help belly with this problem


              • #52
                my god this is frightening to hear next time it could be one of us I hope jou do something soon about the security : and hope jou compensate belly a lot being hacked twice is not just a coincidence it means that he is truly being hacked I am really hoping that jou give him his might back and the gems that he lost, so I am begging you kabam please help belly
                greetingz novastar of the alliance Retaliation


                • #53
                  Kabam pls help Berry with the above and do it quickly.
                  Berry is a serious full time player important in our alli but also wellknown on our server, so you should take this disturbing issue really very seriously.
                  thanks Tom


                  • #54
                    I agree on all of the above. Hacking an account and deleting all items is really unacceptable. This needs to be fixed and investigated. There is really something wrong within your security system. Take the proper action and help this player and avoid the possibilities for next time! Rgds Tiwaz


                    • #55
                      Originally posted by Rukkirii View Post
                      We are very sorry to hear about the troubles with your friends account. In order for your friend to recover their account, they will need to contact the Support Center to have the issue investigated further. Please have your friend send an email to customer support right away.

                      Good luck!
                      He did and already changed his password.

                      I understand that the private details have to be communicated with belly56 only, so i hope you guys will contact him and be open minded.

                      For the headlines, i would appreciate it if you would share them on the forum. Its clearly that his account has been hacked, so are we in danger aswell?

                      I doubt kabam will restore ALL his troops/gears/gems, but i have hope they will show him their good side of handling problems.

                      I will keep an eye out on thid threas how it develops. I can imagene it will take some time to inestigate and fix this problem, so in the meanwhile i want to offer belly56 and kabam to tranfer 1B might and gear for a attack and defence knight from my account to his account, so he atleast can still play the game while the investigation is running. For details about what troops and gears kabam and belly56 can contact me in a pm here on the forum, or ingame mail.

                      Regards, Bierkes, Lunatics, Ector123


                      • #56
                        Hello everyone,

                        Thank you for reporting this issue here. We are very sorry to hear about this incident, however in order to investigate this matter further we need your friend to send an email to our customer support.


                        • #57
                          Hi dana, i already e maild kabam but therr answer was that it is the same case as previous time ( 1.5 weeks ago) and that they are not going to help me the outcome would be the same so a new ticket wouldn't help but this is a whole new case




                          • #58
                            Dana, EVERY big alliance is supporting Dana. Friend & Enemy. It doesn't matter.
                            If you have read the whole thread, you would have known he already informed the support.

                            What can you do to help him?

                            We told you MANY MANY times customer support doesnt help ! Only easy problems they sometimes solve.

                            What do we need to do? Inform the press? Open a facebook/twitter action? What do we need to do to get some help form the Kabam-firm?


                            • #59
                              Come on kabam, come on kabam!!! You can do it! Give it a try, maybe you can actually solve the problem. At least, show us some understanding!


                              • #60
                                Hi belly56,

                                We are investigating your case and I will keep you updated once we find out more.
                                Thank you for your patience in the mean time.