Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
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- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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No Player Appreciation Badges

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  • No Player Appreciation Badges

    According to the message we got in Mordred32 on March 6, the login event began on March 5, the day before we got the message. So players who played before we got the message and every day since should have 4 badges on March 10, since the badges are awarded the following day. I have no badges and no one that I've asked has any. When will the badges begin appearing in our games?

  • #2
    Badges were missing this entire weekend. Are they gonna be retroed?


    • #3
      Today I finally have badges, but only two. As a player who is on often throughout the day, I should have several by now. What is the plan for the badges that haven't been awarded yet?


      • #4
        We here on the server 63 have got even more strange situation. We've got this contest announced in round tower at the beginning of the March, but... it was actually started only 3 days ago. And we all have only 2 bages. What a mess, guys. I don't see any logic.


        • #5
          Is it possible to get some answers from tech support on this topic?


          • #6
            In a thread in the English world forum, Kanoona advised players to put in a ticket with Customer Support. I put in a ticket 4 hours ago and haven't even received the usual canned response to let me know the ticket is in their system. Given that in the past, Customer Support's turnaround time for tickets has often been 30 days or more, I'm not hopeful on receiving resolution before the appreciation event is over and the opportunity to get the best prize has expired, but it may be that putting in a ticket is our only recourse. It is probably also the best way for Kabam to know the extent of the problem. Perhaps it's only happening to we vocal few players.


            • #7
              Just to update this... I should have about 17 badges now, based on when the event started in Mordred32 and depending on what time of day the badges for the previous day would appear, and yet I have 3... and no response to my customer service ticket. Can someone at least let me know that the European team is working on this issue? I play many times a day, and often that involves reloading the game or force refreshing the app due to some glitchy thing.


              • #8
                No badges in Galahad62.
                We received two or three badges untill today. Only people complaining to customer support sometimes receives the badges. I myself receives several a few days ago. When is someone from kabam solving this problem?
                Can someone reply to this thread? Leave those americans alone and help the Europeans. We are also buying Gems. Sometimes a lot....

                Leader of the Dutch alliance ProjectOutlaws
                World Galahad62


                • #9
                  So.... it is now April, and no one from the EU team ever responded on how Kabam intends to handle this. One or two people in my world said that they received badges after placing a customer service ticket, but just as many haven't had any response from customer service. Kabam, the login calendar is great, but if you're going to run an event and call it "player appreciation" you ought to make sure that it runs correctly or you communicate how to make it right for your daily players.


                  • #10
                    Today is the last day we can trade in the badges. I am still missing 5 badges.
                    I was online everyday.

                    I sent lots of mails: My reaction: please contact the forum. Please contact the forum. Please contact the forum. The forum is only being used by users. We can not solve this our selves!!


                    • #11
                      Sigh: I guess the message is that Kabam appreciates the players on English servers, but we players on the non-English servers? Not so much...