Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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  • KBN Merge FAQ

    KBN Merge FAQ

    The game team has implemented merges as yet another option to maintain activity levels and competitiveness. Less active servers will be merged; however, players will still have the option to use a world port in the event that they don?t like the server to which they were merged.

    Q: I?m nervous about this merge concept. What if I don?t like the new world? Will I have the choice to port somewhere else? A: Yes. Ports will stay as an option, to allow players to choose the world which best suits them.

    Q: Will several servers merge into a new world, like during Kabam?s merges in 2014, or will we merge into an existing world? A: Players will be merged into a newly-created server.

    Q: Will I have a choice between two or more worlds? Or will I be assigned a new world? A: You will not have a choice. You will be assigned a new world.

    Q: Will I have to merge to keep playing? Or can I stay behind in my current world (like in the 2014 merges)? A: You will have to merge to keep playing. Players will be moved to the target server, and the old server will be deleted - you will not be able to access it anymore.

    Q: What if I don?t choose to merge right away? A: The choice will then be made for you, and the next time you log in, you will find yourself in the designated server.

    Q: Are there any limits on what will merge from my primary account? A: Generally most things will merge; however, items like heroes will not be combined, of course. Also, your blacksmith level will limit the amount of gear you can merge, so please take this time to do some serious evaluation of what you have in the blacksmith. Recent gear will be given the priority for retention, but remember Grail Wars pieces can be quite old. Please make sure you have plenty of free space if your server is going to merge.

    Q: Will I be able to bring all of my resources, world gems, etc.? A: Yes

    Q: What will happen if I have an existing character on two or more of the servers that are merged? A: You will be prompted to choose which character you want to keep as your primary character after the merge. The other character(s) will be merged into the primary character.

    Q: Will I be able to merge my inventories from my other accounts, if they are merging to the same world as my main? Or will I lose my gear/gems/heroes etc. from my non-primary account(s)? A: You will be prompted to choose which account you want to keep as your primary account after the merge. Gems will be merged into your main account, so will your gear. However you can't merge any more gear than your blacksmith can store, so please be very careful to make sure there is plenty of space as recommended above. Heroes will not be merged. Your main account heroes will be retained only.

    Q: Will my alliance level and skills travel to the new world? A: They will be tied to the account of the Alliance Chancellor, so this is entirely dependent on the Chancellor's decisions.

    Q: Will my own level, skills, research, etc. travel to the new world? A: Yes, the level, skills, research, etc. of the account which you select as your primary account will travel to the new world.

    Q: Will my name transfer to the new server. A: Yes, with the extension of the server number. Example: Thor merged to server 121 will become Thor 121.

    Q: Will my alliance name travel with us? A: The alliance name will travel with the Alliance Chancellor.

    Q: Will NA and EU servers be merged together? A: This will not happen in the first step. However, you may request a merge between a NA and an EU server. If a sufficient number of players from both servers request to merge together, this will be allowed.

    Q: What happens to server leaderboards? A: All your stats travel to the new world, and you will be ranked according to how you place compared to other players on the new (target) server.

    Q: Will the price of servers be lowered for porting after merges? A: We have no plans to adjust prices at this time.

    Q. I used to be able to place at a good ranking for me in competitions on my server. The way the game prizes are structured, it?s often worthless to place below a certain rank. How will I be able to be competitive? A: There are a couple issues in that question. 1) Prize rankings may be adjusted to allow for better prizes at lower ranks. 2) You may have to compete harder to place at the ranking you like; however, this would likely be a result of having more action and players on your new server.

    Q: I paid money and/or stamina in campaign to acquire portal deeds so I could port, and dropped might to reduce the number of deeds I needed. Will you reimburse me for what I spent, since I could have just waited and merged for free? A: Compensation will not be offered since ports and merges are different functions. Porting is a service which gives players the opportunity to choose at the individual level where they would like to play. By porting, you got to play on the world and with the players of your choice, on your own timeframe.

    Q: Will all worlds be merged? A: We do not have a plan to merge all servers in the near future. We will start by merging low activity worlds, and then assess which worlds to merge in a second round.

    Note: We have to consolidate worlds in order to keep the game vibrant and active. But please remember that you will continue to have the option to port to another world, from the list of available choices, subject to the porting requirements. Please also note that the above items are subject to change. This document is designed to be a guide and will be updated as the merge process continues to evolve.