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Gaea is aware system is down and will try to fix it as soon as possible

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  • Gaea is aware system is down and will try to fix it as soon as possible

    Hi all. We have been in touch with Gaea staff about the system having been down for the past couple of hours. We know the timing is terrible, with comps underway in pvp, and we have conveyed how anxious players are to get back in to resume the game, as well as provided screenshots of the various error messages. Gaea is aware of the problem and working "to fix it as soon as possible." We do not currently have an estimate of how long that will take. We will keep you posted as we hear more.
    KBN Player Moderator

  • #2
    Missed tk tourney in pvp

    Originally posted by Guinevere RT View Post
    Hi all. We have been in touch with Gaea staff about the system having been down for the past couple of hours. We know the timing is terrible, with comps underway in pvp, and we have conveyed how anxious players are to get back in to resume the game, as well as provided screenshots of the various error messages. Gaea is aware of the problem and working "to fix it as soon as possible." We do not currently have an estimate of how long that will take. We will keep you posted as we hear more.
    I have been trying to log in since 5:30am, UK time, to make some kills in pvp. However, it is now almost 8:30 am and still I can't log in. This means I missed the tk tourney and this will definitely affect my ranking in the pvp. How would you compensate me for losing trophies? I am very sure I am not the only one with this issue at the moment. Losing trophies would mean lower rank and surely missing a lot of prizes. I understand things happen but I am very worried how you will compensate me and others who lost out in the tk tourney?

    Godric

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    • #3
      Really!!!!

      First maintenance in the middle of PvP, now the game is not working in middle of PvP, so troops will get killed, we will not participate in some of tourneys while it worked for while so some did, so we lost points and we lost spots. Not to mentione that Grail wars didnt work to. You guys thing that with all this people will keep playing game??? And paying money? For what? Game that doesnt work? Get a hold of yourself and stop making new things and fix this game and make it work first!!!

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      • #4
        Guinevere, you might want to get Gaea to give us an update on all the other glitches they introduced with maintenance 2 weeks ago....in fact any update on any aspect of the game would be welcome.

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        • #5
          this just adds to the 4 tourneys where i scored 0 in a tks and a tat despite having full queues during the duration of them all dropped me from bronze to iron... raised two support tickets... heard nothing... maybe they will compensate me for those two as well as the current outage? i ain't holding my breath!

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          • #6
            Its almost as bad as last nights gw. Fix your servers ffs

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            • #7
              i think they are working ON THE money back butto. Lotst of peeps missing events now And drop down. This company is worse then kabam

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              • #8
                Originally posted by Guinevere RT View Post
                Hi all. We have been in touch with Gaea staff about the system having been down for the past couple of hours. We know the timing is terrible, with comps underway in pvp, and we have conveyed how anxious players are to get back in to resume the game, as well as provided screenshots of the various error messages. Gaea is aware of the problem and working "to fix it as soon as possible." We do not currently have an estimate of how long that will take. We will keep you posted as we hear more.
                We need to know what are the measures taken to compensate the players I spent a lot of money on this pvp and now for sure I dropped from Platinum to bronze. It's been like 4 hours I am trying to log in with no luck. We need our money back!!!!

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                • #9
                  Originally posted by Arthurios View Post
                  We need to know what are the measures taken to compensate the players I spent a lot of money on this pvp and now for sure I dropped from Platinum to bronze. It's been like 4 hours I am trying to log in with no luck. We need our money back!!!!
                  I would hope it will be similar to when errors have happens in the past. All players given full medals for competitions that are affected. It's Sunday reality is if it's not up soon it won't be sorted until Monday as it will be the evening in China so probably 3:00 game time (another 15-18 hours) so the tk comp and next Tom,tk and Tom will all need to be sorted out either max payout for all on every comp or max payout for tk and zero payout for next 3 comps.

                  In addition to this they will need to release all the prizes from Saturday for collection again as some players may. It of collected trophies as they may well of been sleeping or holding back.

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                  • #10
                    Any more updates, this is getting serious. PVP comp is ruined because of this.
                    Not happy :(

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                    • #11
                      How long has it been down, I have been trying since 6 am UK time

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                      • #12
                        Again ?

                        Hello everyone , i have no idea what the issues this time are but it is two times that the game in pvp maintenance or down is before pvp have we all maintenance Some players cannot log in or difficult log in after that. I can only say this: its to much maintenance or down or something in to short time (a couple of weeks). I have no idea how much sort of this issues of we see in future days or weeks . I can only speak from my self: i find it enough so after this down break go i back to my homeworld i hope that we can gaming without so much maintenance or down breaks in future . It is possible i know that before the last week of july can gaea also better without that breaks so let it see . Greetings claudius32

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                        • #13
                          Guinevere, updates please? Need to be somewhere in a few hours (will be quite busy and unsure I can keep checking devices to make sure I qualify), don't want to come back to me missing a comp.
                          Last edited by kimyat13; 08-14-2016, 09:49 AM. Reason: address to moderator
                          ~ Alana_Cathalėīa - B A L A N C E ~
                          Pendragon54 was the love of my life, now I'm just stuck in Mordred128 with all the weirdos. ^_^

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                          • #14
                            Probably even best to stop the pvp at all. Because how are you gonna secure that everyone can come online and still be able to save his troops?
                            Normally you know when a training ends, giving you the possibility to choose the timing to come online or to speed up the training. But now, when the server is back up it might be in the middle of the night for a lot of players.
                            So a very difficult case of what to do if you ask me...

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                            • #15
                              Any news or update please, this kind of thing shouldn't be possible in this day and age......

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