Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
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- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Normal Prizes

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  • Normal Prizes

    Hi Kabam,

    Can we expect normal prizes to return instead of grial fragments? I have won over 10 million fragment and swapped them for chests, only once the price was satisfactory the rest turned out to be garbage, mostly lvl 9 city or field elevation and gold medals which is completely useless at lvl 78. My suggestion would be to make Troop Kill or Tom events where you can win Gems, Gear or lvl 12 hamers this will bring back competition because many players won't put in the effort to compete to get grails because the prizes really are bad. If we see what we can win people will be more driven to get the prize. At least make it clear what the prize will be and if you think grails are so great put them in as a bonus.

    Hope you do something with the feedback you got from hospital enquiry, now cost are so high I won't be taking part in kill events for grails.

    Put in round tower an option to swap medals for banners because many players have so many they won't be satisfied if they get any more.

    Teletubbie, Ector123

  • #2
    I agree!!!!

    I thought that the Grail fragment BS was just going to be a short lived event so I didn't mind it, but then when I saw it stretch out for another whole month my heart sank as I knew it would be impossible to win anything valuable this month.

    Please just stop with these worthless Grail fragments and get us back to the way it was with actual prizes that have some value.


    • #3
      Completely agree about the Grail Fragments. They are full of glitches - see the known bugs board, but more importantly why even have them. We already have an in-game currency, gems. We don't need a second one. People now literally cancel their queues to avoid winning the fragments; that's how much Grail Fragments are disliked. How long will they do that v. just quitting the game? We say this with every comp, but why not run concepts like these by players first, prior to creating the code?


      • #4
        fragments arent a big problem, if you could win decent prices. Thats the biggest problem... Add nice prices and people will play for it.


        • #5
          All the prizes suck. S5 prizes are bad. Like a sacred guidance lv50. Almost all my heros are lvl 100 or higher. A grail training lvl255.( most my knights I need are lvl*5 or higher. and to only give 4 imperial training lvl*10. What good is that. Why even bother competing in the comps. I worked hard to even get gold in s5 with out gemming.