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  • 500 gems

    This is totally BS IT SAYS THAT IF WE PURCHASE ANY PACKAGE WE WILL GET 500 gems for free yet when I did that all I get is a chest full of craps! What a big cheater..a let down

  • #2
    Originally posted by Unregistered View Post
    This is totally BS IT SAYS THAT IF WE PURCHASE ANY PACKAGE WE WILL GET 500 gems for free yet when I did that all I get is a chest full of craps! What a big cheater..a let down
    Hi! The beginner offer specifies that with your purchase of gems you will receive 500 gems "worth" of items! You can find the goodies in your inventory tapping on "my items"


    Cheers

    Comment


    • #3
      Thank you for your feedback and suggestions, we changed the image of the offer trying to make it as clear as possible


      !

      Comment


      • #4
        Originally posted by Joezeppi
        Changing the banner (which has been revised once before because of interpretation problems) does not resolve my issue. The argument is not what it says but what it implies. Inexperienced Camelot players like me don't even know where to look for the items the chest provides. I saw many posts about "not getting gems from the free offer."

        I realize that Kabam can't (or won't) give me a refund. A Player Experience rep Kyle C. threatened me as follows: "If you would like a refund please contact iTunes as we are not able to refund directly. Please also know that any charge-back you elicit will result in a ban from Battle for the North."

        My alliance is in the Top 10. I have already provided them with detailed background on this situation.

        It would have been a simple matter to give me the gems I expected. Instead I have been treated rudely. What kind of player experience is that?
        Thank you for your message and comments Joezeppi,

        we will take your feedback in consideration moving forward in the development of the game

        Comment


        • #5
          Ripped off

          Originally posted by Riccardo Kabam View Post
          Thank you for your message and comments Joezeppi,

          we will take your feedback in consideration moving forward in the development of the game
          I didn't even receive any items. I want my money's worth please.

          Comment


          • #6
            me gustaria que hubieran mas torneos de alianzas asi hay mas oportunidad para todos

            Originally posted by Unregistered View Post
            This is totally BS IT SAYS THAT IF WE PURCHASE ANY PACKAGE WE WILL GET 500 gems for free yet when I did that all I get is a chest full of craps! What a big cheater..a let down
            me gustaria que hubieran mas torneos de alianzas asi ya seria mas justo para todos los jugadores pues el de torneo se hace dificil

            Comment


            • #7
              Originally posted by Unregistered View Post
              I didn't even receive any items. I want my money's worth please.
              Check your inventory and open the chest, your items will be there

              Comment


              • #8
                Taking advantage of inexperienced players is pathetic.
                buy cbd oil

                Comment


                • #9
                  Originally posted by Joezeppi
                  They refuse to admit that the offer is misleading and subject to misunderstanding, especially in a multi-cultural environment.

                  So they continue to rip people off and then do nothing.

                  They told me I should read more carefully.

                  They mentioned not being able to send me a refund. I'd have to go to iTunes, but I would be banned from KOC if I did that.

                  They could send me the 500 free gems. but that does not seem to be in their plan.
                  I can't remember how the offer was previously worded but the way it is worded now seems very clear to me. So at least in that regard they have listened and tried to make it clearer what the offer really is. I know that does nothing to rectify what has already happened but hopefully that means it should not happen again. Also Kabam cannot process refunds. This is a restriction placed upon them by iTunes. As iTunes handle all payments it is iTunes that have to handle refunds. iTunes currently do not offer any facility to allow developers to provide refunds.

                  As for the rest. Well I'll just keep my lips sealed

                  Comment


                  • #10
                    Originally posted by Unregistered View Post
                    I didn't even receive any items. I want my money's worth please.
                    Same thing happened to me. I didn't receive anything. No chest nothing
                    free music

                    Comment


                    • #11
                      It is in the 'chests' tab - I thought I got ripped off too...

                      Originally posted by Unregistered View Post
                      I didn't even receive any items. I want my money's worth please.
                      And I got a bunch of stuff that I couldn't use for a long time... (8 hour speed up? for a beginner? 1/3rd of the value in the chest was for 2 8 hour speed ups... The longest that I've had to wait is 2 1/2 hours.. Maybe in a few more days, I'll hit something that long... But if it is 8 hours, I'll do it before I go to bed at night...)

                      There are TONS of other things that I'd want before these... I'd rather have 400,000 resources instead.. (40 is 10) That could be all gold and I'd be happy..

                      And a bunch of worthless crud like "rename your city" (10 gems "worth") I presume the feature ONLY exists so it can account for of the value of the chest and they can say it is "worth" 300... No, thanks, I'll take things that actually are worth it...
                      I also got the "Mass Hypnosis" - "worth" 100 gems... Ok, I used it and it said it increased my happiness to 100... (I assumed permanently - as it never said for how long....) Within a couple of minutes it was dropping... After maybe 30 minutes it was gone... Big deal... and was 1/3rd of my "value" in the chest... Another 1/3rd of the chest

                      To make matters worse, a bug in the game caused me to lose 3 of the 40K items.. I used one, it added 40K Ore, then I noticed that I only needed stone to build the thing I was working on, so I used the 40K Stone - but the Ore reset back down! And then I used 40K wood and the Stone reset.. (I had 28K or so of each After using the wood...)

                      Bottom line, if I could see the contents of the chest before I got it, I wouldn't have done it....

                      Comment


                      • #12
                        Originally posted by Riccardo Kabam View Post
                        Thank you for your message and comments Joezeppi,

                        we will take your feedback in consideration moving forward in the development of the game


                        I just joined yesterday and the feedback has obviously not been taken into account as the promo flyer looks exactly the same in the game, it is unchanged (six months later than your post, Riccardo!). I am glad I came across this thread as I was seriously considering buying this item, but just for the gems, not a luck of the draw chest. Why not actually specifying the chest items before the purchase (you can still state the fact that they are "worth 500 gems")? Maybe it is because the players don't actually consider it value for money, hmm? Quite sneaky and not a good way in managing a loyal fanbase I think.

                        Comment


                        • #13
                          Originally posted by Zenobia3188
                          It is not very clear in the offer that you receive bonuses not gems. I read that blurb quite a few times before I purchased that chest. I was totally under the impression that the chest contained bonuses resources AND 500 gems. I wanted. The gems primarily and I got this chest BECAUSE it had so many gems. Rework your description to be more clear.
                          Then I guess you need to learn comprehension. It clearly states "500 gems worth" not 500 gems

                          Comment


                          • #14
                            Originally posted by Unregistered View Post
                            This is totally BS IT SAYS THAT IF WE PURCHASE ANY PACKAGE WE WILL GET 500 gems for free yet when I did that all I get is a chest full of craps! What a big cheater..a let down
                            funziona ???

                            Comment

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