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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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who has won a top prize

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  • who has won a top prize

    I am curious to find out if any player has ever won a top prize offered by kabam ? I have been playing this game for a long time now and have never won anything close to a top prize nor have any of my friends won either. Do they actually exist or is it just a scam by kabam to get players to spend more money. And 1 final question has anyone ever had a issue resolved to their satisfaction as my own experience with customer service has left a sour taste in my mouth as they either ignore you completely or make out its your fault. Anyway please contribute my question

  • #2
    I have won 1k merlins tokens only once. It seems that winning 5 tokens is what happens most of the time. As for customer support. Well lets just say I am never happy with them.

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    • #3
      From what I've seen and heard from my years of playing the level of prizes is based in how many gems you buy.

      The only winners in this game are kaban's accountants

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      • #4
        Nope not me , I win nothing good, I dont gem either,use to buy a google card a week, but havent for over 8mths now,maybe thats why I win nothing lol..

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        • #5
          Ok, well I often win 1000 merlin tokens from the grab bags, occasionally win 100 lunette tokens probably recall atleast 8-9 times since world 116 has been opened, merlin madness depending on how many gems i use but I say i get atleast 1 good prize maybe 2 but then I guess it's random so... More u buy better your odds..
          Can't say I ever known anyone to win a large sum of gems like 1 million gems ect, but the odd must be very low seeing as that person would not buy gems ever again...
          Customer service has always been great too me... I had an issue where all my heroes disappeared repeatedly everytime they were sent on a march resolved in a day, troop marches get stuck am always sent complimentary items, when I have reported bugs and players ect has always been dealt with to my satisfaction can really only recall 1 time I didn't get a fast response but was due to a long bank holiday weekend... So give them their due who wants to work on a bank holiday... I'd give kabam support team a strong 9/10

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          • #6
            I don't know of anyone who has won a true top prize (mil gem etc). I do know that out of thousands of Million Pegasus chest I have never got 1m troop or pegasus gear... Not that I want it lol. I have won 1k token a few times and got 1k gem from Millionaire Jackpot chest once. Seems like ur best shot is to spend a lot then spend nothing. You get special personal offers and odds seem to improve on randoms.

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            • #7
              I won 1m gems twice and they took them from me. They said it was a bug in the chest and it wasnt suppose to happen lol.

              Comment


              • #8
                I've won several top prizes and haven't spent more than $1200 total in 3 years. It's all random.

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