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First I hope that kabam will not delete this post again. I want to have the possibility to say goodbye to my fellow players and specially the players who (sometimes) supported my ideas.
Kabam doesn't want to be criticized. Kabam only wants players who tell them they are doing a great job. No, Rukirrii, Dana, Ganstack: you aren't doing a great job.
In start KOC is one of the nicest games in its kind. It has a nice chat, a nice balance between action and the possibility to play a bit less, when you are busy outside the game. In KOC you don't have to be afraid your troops are killed after you were sleeping or working, by example. (you will only get zeroed because of bugs and sometimes because of your own mistakes)
New additions
In the last year almost all additions to the game made the game less stable and less balanced. Where should I start?
- Campaign : nice addition, but with awful side effects. Like people with the best knights could play almost for free and were able to win unlimited troops/ gems/ etc for a while. Nice for the people that took advantage of it (I did too -> I am no better then anybody else), but it didn't made the game better
- The unlimited adding of new gear. In the hope people would buy a bit more gems you added more and more gear, that made the game a lot worse. The gap between players is too big. The last few months you made some repairs, by adding gear to the event prices & purgentory. But before that is was way out of balance. Specially in EU-worlds. At the moment it is still out of balance, yet the group players with reasonable gear has become bigger.
- Then someone at Kabam decided the map wasn't good enough. Nobody ever asked the opinion of the players. You just hired some designers that came with a new fancy map. Yet unplayable, specially the new map is too slow. But if you would have asked us before developing you could have saved a lot of money. And we would have a nicer game.
- The biggest problem of all the new additions: Every new thing added more bugs. Development time used to create something new isn't used for old bugs & problems. So everybody is getting more and more dissapointed. Players are quiting and players are playing less. Why don't you see this? I don't understand.
Support
Then the support. Players do have two possibilities in case of problems:
1. Send a mail to kabam.
2. Add a post to this forum.
Mailing with Kabam is pointless. Complaints are automatically closed. They even don't read the complaints.
The other way is the forum, that was the only way I sometimes get some answers. ...If the question was easily... I must honestly say most answers were given by fellow players, and not by kabam-support.
The problem with the forum-support is that they almost don't give an answer to anybody. The last few months I noticed only one way to get the attention from Kabam: Be as annoying as possible. Open a lot of topics about the same topic. You first need to irritate Kabam, and then suddenly they are able to react. Only problem: you will also get an infriction or ban.
But without being annoying your question is ignored. Or tens of people must have the same problem.
That is the only other time Kabam wants to react. Other questions? Silence!
My last tip to Kabam: Listen to your players. Ask your players what THEY want, not what you want. Be customer focus. Be honestly. Give answers. Try to understand the players that have complaints. Try to help them!
People are forgiving, if they see you really want to help they will give you time to solve things. But when you don't , then people will get ANGRY. Like me.
Why do I need to stop?
[removed] This is the way they treat loyal players of the game.
For me is this the end. I don't let me threaten by a company like kabam. In fact, I don't let me threaten by anybody. So I can only do one thing: I will stop playing the game. I will search for a game that has less bugs and better support. Created by developers that understands they need players to have a succesful game.
I wish all the players the best! I won't say the same to kabam, because I would be lying....
Best regards,
Cicero
Player in the Dutch world Ector123
ps. my LINE-ID is cicero1234
Kabam doesn't want to be criticized. Kabam only wants players who tell them they are doing a great job. No, Rukirrii, Dana, Ganstack: you aren't doing a great job.
In start KOC is one of the nicest games in its kind. It has a nice chat, a nice balance between action and the possibility to play a bit less, when you are busy outside the game. In KOC you don't have to be afraid your troops are killed after you were sleeping or working, by example. (you will only get zeroed because of bugs and sometimes because of your own mistakes)
New additions
In the last year almost all additions to the game made the game less stable and less balanced. Where should I start?
- Campaign : nice addition, but with awful side effects. Like people with the best knights could play almost for free and were able to win unlimited troops/ gems/ etc for a while. Nice for the people that took advantage of it (I did too -> I am no better then anybody else), but it didn't made the game better
- The unlimited adding of new gear. In the hope people would buy a bit more gems you added more and more gear, that made the game a lot worse. The gap between players is too big. The last few months you made some repairs, by adding gear to the event prices & purgentory. But before that is was way out of balance. Specially in EU-worlds. At the moment it is still out of balance, yet the group players with reasonable gear has become bigger.
- Then someone at Kabam decided the map wasn't good enough. Nobody ever asked the opinion of the players. You just hired some designers that came with a new fancy map. Yet unplayable, specially the new map is too slow. But if you would have asked us before developing you could have saved a lot of money. And we would have a nicer game.
- The biggest problem of all the new additions: Every new thing added more bugs. Development time used to create something new isn't used for old bugs & problems. So everybody is getting more and more dissapointed. Players are quiting and players are playing less. Why don't you see this? I don't understand.
Support
Then the support. Players do have two possibilities in case of problems:
1. Send a mail to kabam.
2. Add a post to this forum.
Mailing with Kabam is pointless. Complaints are automatically closed. They even don't read the complaints.
The other way is the forum, that was the only way I sometimes get some answers. ...If the question was easily... I must honestly say most answers were given by fellow players, and not by kabam-support.
The problem with the forum-support is that they almost don't give an answer to anybody. The last few months I noticed only one way to get the attention from Kabam: Be as annoying as possible. Open a lot of topics about the same topic. You first need to irritate Kabam, and then suddenly they are able to react. Only problem: you will also get an infriction or ban.
But without being annoying your question is ignored. Or tens of people must have the same problem.
That is the only other time Kabam wants to react. Other questions? Silence!
My last tip to Kabam: Listen to your players. Ask your players what THEY want, not what you want. Be customer focus. Be honestly. Give answers. Try to understand the players that have complaints. Try to help them!
People are forgiving, if they see you really want to help they will give you time to solve things. But when you don't , then people will get ANGRY. Like me.
Why do I need to stop?
[removed] This is the way they treat loyal players of the game.
For me is this the end. I don't let me threaten by a company like kabam. In fact, I don't let me threaten by anybody. So I can only do one thing: I will stop playing the game. I will search for a game that has less bugs and better support. Created by developers that understands they need players to have a succesful game.
I wish all the players the best! I won't say the same to kabam, because I would be lying....
Best regards,
Cicero
Player in the Dutch world Ector123
ps. my LINE-ID is cicero1234
from A'Tuin
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