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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

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These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

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CHANGES OR IMPROVEMENT

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SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
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Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
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Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
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Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
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Rule 7: Do not spam
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Rule 9: Respect the Moderators
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Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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unfair needs to stop!

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  • DeadNed
    replied
    Originally posted by Havent_a_clue View Post
    Misty - kaban ARENT interested in players training troops only buying them. I'm surprised we can still train them and that kaban hasn't turned off the train feature.....oooops given them another idea to mess the game up even more
    There is nothing in this thread that is not accurate

    Leave a comment:


  • Havent_a_clue
    replied
    Originally posted by MistyMountain View Post
    Thursday this week I lost 2 million t3 troops - Kabam response nothing is wrong with their game they gave me.....drumroll......... 1 merlin hourglass to help me retrain troops. EXCUSE ME! I lost 2 million heavy cavs. 2 million will take me a long time to retrain. kabab you can take the 1 merlin hourglass and shove it where the sun doesn't shine.

    I spent so much money on this game to have you people rip me off.
    Misty - kaban ARENT interested in players training troops only buying them. I'm surprised we can still train them and that kaban hasn't turned off the train feature.....oooops given them another idea to mess the game up even more

    Leave a comment:


  • Havent_a_clue
    replied
    Of course kaban discriminate against players who don't spend - they should move the app in App Store from games to finance. The more you pay in the better service you get and better compensation for Koc ups

    Leave a comment:


  • MistyMountain
    replied
    Thursday this week I lost 2 million t3 troops - Kabam response nothing is wrong with their game they gave me.....drumroll......... 1 merlin hourglass to help me retrain troops. EXCUSE ME! I lost 2 million heavy cavs. 2 million will take me a long time to retrain. kabab you can take the 1 merlin hourglass and shove it where the sun doesn't shine.

    I spent so much money on this game to have you people rip me off.

    Leave a comment:


  • ThomasCrown
    replied
    They like to sweep things under the rug and hope you get so frustrated with lack of customer "support" that you move on. I've gotten more support from a jock strap than I do customer "support".

    [Removed]

    You know exactly what happened Kabam....Server malfunction, people still lost their troops (that money was used to buy), kills can't be found or counted, but no compensation for the players who lost troops!

    CommonSense - there is only one thing to do. Go over Kabam's head. Contact the company you use to play this app. Tell them your story, and how frustrated you are with Kabam and their lack of service. Make sure you have the dates you spent money on this game and the amount. And.....BAM...a miracle will happen. I can't post exactly what...because my post will get deleted..But....It's very simple.

    Leave a comment:


  • ThomasCrown
    replied
    Kabam likes to try to sweep a lot of things under the rug...

    Like the troop kill leaderboard malfunction 1 month ago....

    You spend money, buy troops, and get kills with these troops, and get ranked on your kills. If the leaderboard malfunctions, and kills don't count, and KABAM states they cannot find the kills to add them back in, but you still lost your troops.....Wouldn't you think you deserve your troops back?

    HMMMMM........

    Is this stealing money from the player?

    [Removed]

    Leave a comment:


  • zrb5
    replied
    I won't come in here and troll this thread as I'm in agreement with the op. Kabam is playing with house money and that's how they operate. They operate like a casino. The more you spend the higher your odds of success. Sometimes you get the penthouse, sometimes it's the outhouse. I'm just looking for the seafood buffet.

    Leave a comment:


  • CommonSense
    replied
    Ps. I'm sorry you view yourself in that way bud, that's ashame.

    Leave a comment:


  • Cicero1
    replied
    then you will get some hourglasses as compensation.

    Leave a comment:


  • CommonSense
    replied
    No I'm a customer with many 1,000's of dollars spent on my account.. Just not all at once

    Leave a comment:


  • Cicero1
    replied
    Hmm if they don't like your attitude they just ban you from the forum. Without any warning. Thats kabam. We are just parasites. We don't bring any money to kabam. The 65b ruby player is a customer. Customers are more important than parasites. Duh.

    Leave a comment:


  • Guest's Avatar
    Guest started a topic unfair needs to stop!

    unfair needs to stop!

    It's been months ago now when I lost 13b in troops to a server glitch where I had gems selected to buy and use an 8hr dove went to bed woke up 7hrs later to no troops left.. Trying to get support to fix this has turned into months of having to open new cases because they think if they keep closing my case I'll give up I guess, and now a 65b ruby player in my server gets zeroed after running out of gold and Kabam gives this guy 53b back within days.. They know they were wrong about it so after many complaints they took back 16b from him, all while never even lifting a finger to correct my case which has been ongoing for months now.. How sorry of a company to leave a low spender out to dry over a real glitch while giving a big spender tons of troops back because he messed up while playing purg and let his gold run out!!!!! I got news for you Kabam I'm not going anywhere until you fix what happened to my troops!!!! It's bad enough I've opened 100's of gear that are all bad but you take all my troops away at the same time basically telling me to go eat dirt with each reply from your customer support...
    Sincerely, CommonSense
    Ps. Get your act together and take care of your customers equally! Every day this lingers on is lost money you could have earned from me..
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