Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Hackers - a followup

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  • Hackers - a followup

    I came back to the forums to post an update to the "Hackers" thread which I see has been closed. This is regarding the scammer who has been compromising accounts on server 126, the player who is quite certainly purchasing these accounts and zeroing them, and specifically my teammate who was victimized in this scam.

    Despite the post from Kabam on the aforementioned thread assuring us that they have been dealing with the problem and thanking us for our help in the investigation, here is what has happened during the last three weeks from my perspective:

    -My teammate has still not received help from Kabam. His 2 year old, level 200 account remains unused and unusable since Kabam will not secure it from the scammer.
    -All the gemmers in my alliance have stopped buying gems, except perhaps for 1 or 2 players.
    -Several members of my alliance have quit the game.
    -TWENTY-ONE of my alliance members so far have instead started playing Boom Beach and that is where we are spending money

    Such a shame.

    Kari (Mongols 126)

  • #2
    The T&Cs don't seem to apply to people who spend money on the game. Looks like the more you spend the more you Can cheat

    They are easy to spot - they have gear named after them.


    • #3
      My teammate spent a lot of money on gems and was still afforded no help when his account got messed up.


      • #4
        Originally posted by Kari Khait View Post
        My teammate spent a lot of money on gems and was still afforded no help when his account got messed up.
        Kari, I'm not sure what steps your team mate has taken to re-secure his account....But if Kabam are refusing to help then my advice would be to take the matter up with the games vendor...either itunes or googleplay. They should be able to tell your friend exactly what he/she can do to get back their account. Contacting either GP or iTunes support is pretty easy to do.


        • #5
          We are sorry to hear that your friend is still having issues regarding access to his account. We would be more than happy to look into their issue further and try to come to a final conclusion.

          In order for us to provide our assistance, we will first need your friend to
          reply to this thread with their accounts name (special characters included) and what the current roadblocks are with their account in order to verify that they are indeed the account owner to start our investigation.