Forum Rules [Updated 12/21/2016]


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I purchased 50 gems and did not receive a 'Crimson Fire' box?

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  • I purchased 50 gems and did not receive a 'Crimson Fire' box?

    Hi guys - please forgive me if I've made a really simple error (I am a newbie!). I purchased 50 gems as I really wanted this chest, but I can't find it anywhere.

    The gems are credited but there was some kind of error message when I first purchased them, and I had to reload the game in order for the gems to show. I don't usually do this, I just wanted the chest. Badly.

    I feel like it was a waste of money (although it was probably a waste of money in the first place, lol!). I don't know if this has happened to anyone else before?

    Many thanks!

  • #2
    your best bet is to message a GM about it or send customer service an email. Stating what the exact PROMO was and that you had issues with the gems being allocated into your account after you made the purchase.


    • #3

      HanzehDuranzeh, go ahead and send me a private message containing your account name and the world number on which this happened, and I can look into it for you!


      • #4
        FWIW I had the same issue today: clicked link on City view screen touting Crimson Fire promo, and I purchased 50 gems as indicated. I've already sent in a trouble ticket, including a screenshot of the promo popup. If I don't get the response I expect I'll post back here and perhaps also PM Ezzikie.

        I've had the exact same issue on other new accounts a couple times during the last six weeks. But after (WAY too much correspondence and clarification, and hassling customer service to fufill the offer) I finally received the chests. It took over a week after my initial trouble ticket and 7 emails from me.
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        • #5
          Well, Kabam support has resolved the matter to their satisfaction...but not to mine.

          [Removed - Forum Rule Violation]

          In the week+ I've been ragging on Kabam to get this fixed I've won a 2nd city and grail knight from Merlins Madness anyway, but I'm still irked that after sending in a screenshot of the Crimson Fire chest, and copy of my google play purchase...they still don't fulfill the deal.

          And KNOW if I was BSing them and was not entitled to any kind of chest...they would NOT have given my a hush-money consolation chest. This setup of the game team calling the shots from behind their cloister walls, and hyper-courteous reps up front negotiating the flak from annoyed customers works well for Kabam: but it just makes the customers more firmly resolve to NOT spend money on offers that too frequently won't be delivered.
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