Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Please your help is needed.

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  • Please your help is needed.

    Before the servers merged Kabam listed some things to prepare for if merging. It was said that any unopened gear would be opened during merge and whatever gears were left after blacksmith capacity was reached would be lost during merge.
    This wound up not happening and once we got to new worlds all gear items were still in tact, but a member in my alliance also read that information posted by Kabam and had a bunch of charms he wanted to save so he opened them until his blacksmith storage capacity was reached.
    The problem I'm addressing here is he had already activated every piece of gear in his blacksmith before he opened all the charms and now he cannot open any new gear because his blacksmith is full and there isn't a way to reduce the gear or charms without the possibility of using them to activate. He has been stuck in this dilemma since day one of the merge and has raised multiple tickets with support and they still have done nothing to resolve his problem. They replied to him to raise his blacksmith's to level 10 to create more storage space, but all 5 of his city's have a level 10 blacksmith already, he told support this and they replied that he must elevate his blacksmith's to level 11 then to make more storage space but currently level 11 is not even available for the blacksmith building.
    I ask that one of you forum representitives please fix this for him because if you don't he will likely have to quit without possibility of gaining the newer gears. Realistically there is no way to continue competing if this problem isn't fixed and the sooner the better as I stated above this has gone on since day one of the world merger.

  • #2
    Hey CommonSense,

    For gear in regards to the merge, no gear items will be forced opened. The original post states that "All Gear will be moved to the main account. Since there is a limit to the amount of gear a player can have in their blacksmith, we suggest forging gear until enough space is available to fit all the important pieces you want kept in it." Meaning that, if you have multiple accounts that are merging together, and these accounts all have black smiths with gear in them, players will need to make sure they have enough room in their blacksmith for the other account's blacksmith gear that will be merging over. If the other accounts don't have very good gear in their blacksmith there is nothing to worry about as it will automatically keep the best gear.

    I hope this explanation helps shed some more light on how that process works, if not feel free to message me.

    As for this player being maxed out, can you have them PM me again?