Announcement

Collapse

Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

Upgrade - lost my city

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Upgrade - lost my city

    I updated as requested and now my city is gone. It has be starting from the beginning ad a new user. Please bring back my old city.

  • #2
    Originally posted by VitoGman View Post
    I updated as requested and now my city is gone. It has be starting from the beginning ad a new user. Please bring back my old city.
    lol dddaaaannnggg
    Bumped

    Comment


    • #3
      go to your player profile and tap on the grey gear on the top right and press kabam id and sign in
      Bumped

      Comment


      • #4
        I have clicked the grey gear and tried to sign in...all I get on both of my iphones is "...network error. Try again" I haven't been able to play since 4pm yesterday.
        https://royalcbd.com/product/cbd-gummies-25mg/

        Comment


        • #5
          Exact same thing is happening to me!!! Help me!!! I have spent much time, bought my second city!!! Spent over $100.00 and I can't log in to my game!!! Curses!! There is a network error. Please retry. I have BEEN retrying for 5 days now! Please get me into the game or refund my MONEY!
          company website

          Comment


          • #6
            The only way to retrieve your in-game information is logging in with your KabamID. o to your settings' page and Log In with your KabamID! Sometimes it needs several try before it "sticks".
            If you need further assistance please contact players support

            Comment


            • #7
              Originally posted by VitoGman View Post
              I updated as requested and now my city is gone. It has be starting from the beginning ad a new user. Please bring back my old city.
              You are probably in the wrong world. Tap your name and go to world on the top right tap. Tap on return and see which world you used to belong to.

              Comment


              • #8
                Originally posted by Riccardo Kabam View Post
                The only way to retrieve your in-game information is logging in with your KabamID. o to your settings' page and Log In with your KabamID! Sometimes it needs several try before it "sticks".
                If you need further assistance please contact players support
                The problem is that we CAN'T log in using our password and username be ause we keep getting the Curses! There was a network error. Please retry. I would say trying for the past week and a half would be enough tries to make it " stick" wouldn't you? And yes I have refreshed, both the app and wifi connection, I have tried a different wifi connection, I have done a hard restart of my iPad, I have sent in a ticket, I have even reinstalled the app... I have tried everything! But I still have had no luck with kabam fixing things. I've paid several hundred dollars for this app if u can't fix it so I can play again you will need to refund my money.
                Daggerdread on Percival7

                Comment

                Working...
                X