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STILL did not receive my bonus chest

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  • STILL did not receive my bonus chest

    This is related to my other post about how I passed the "gems until bonus chest," and did not receive the chest. I was told to wait until June 12 5 p.m. and here it is two days after and I still have not received my bonus chest. Why, I ask, am I not receiving what I deserve?

  • #2
    Bonus Chest not received

    I got enough gems yesterday to meet the required number of gems to receive a bonus chest. However, I have received no chest as of yet and still waiting on a reply from Kabam. Who knows how long that will take. Is there anyone else experiencing this problem of not receiving your bonus chest?
    viral pow

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    • #3
      Originally posted by VaporSide View Post
      This is related to my other post about how I passed the "gems until bonus chest," and did not receive the chest. I was told to wait until June 12 5 p.m. and here it is two days after and I still have not received my bonus chest. Why, I ask, am I not receiving what I deserve?
      Thank you very much for reporting this issue,
      I am investigating with the engineers if gems obtained by taking advantage of the Tapjoy.com offers count toward the Bonus Chest. I'll keep you posted on that. if you simply purchased gems and didn't obtain the chest i suggest you to contact players support for individual assistance

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      • #4
        Ok maybe that's what the problem is cause it's partially bought and partially tapjoy gifted gems. Thank you for your help.
        primeflix

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        • #5
          Maybe this can help I would receive the gems with the offers but It would not count toward my "gems to bonus chest" until after I downloaded and app I had to pay for then they would skyrocket up and add the total of all the gems I had free or not to the bar. Just figured I would tell you that cause it might help with the problem.
          primeflix

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          • #6
            Originally posted by VaporSide View Post
            Maybe this can help I would receive the gems with the offers but It would not count toward my "gems to bonus chest" until after I downloaded and app I had to pay for then they would skyrocket up and add the total of all the gems I had free or not to the bar. Just figured I would tell you that cause it might help with the problem.
            Thank you VaporSide, I shared the info you gave me with the engineers, hopefully I'll have an answer soon

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            • #7
              Okay so I bought $30 worth of gems yet it still says I have 160 more gems to go (to my memory this is what it said after I purchased $10 worth of gems), how much money does one need to spend to get the gems?
              watch banananprime online

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              • #8
                Make sure the payment went through in your card for one. Also, you could try a hard restart of your game maybe that will help.

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                • #9
                  Originally posted by Freedomna View Post
                  Okay so I bought $30 worth of gems yet it still says I have 160 more gems to go (to my memory this is what it said after I purchased $10 worth of gems), how much money does one need to spend to get the gems?
                  Haha and i do believe that the gems are overpriced
                  Bumped

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                  • #10
                    Has this been resolved. I also did not receive the bonus chest even though the number of gems required went down to zero and now back up to the next level. I have not seen if anyone answered the question if tapjoy gems count towards the bonus chest since they do count down the gem total. Thanks
                    https://royalcbd.com/product/cbd-gummies-25mg/

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                    • #11
                      When you get enough gems to receive the bonus chest, the bar restarts, this might be why it says that you have 160 gems to go.

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                      • #12
                        Same issue with having spent over 500 gems and no bonus chest

                        Originally posted by Noob_58XS52B View Post
                        Has this been resolved. I also did not receive the bonus chest even though the number of gems required went down to zero and now back up to the next level. I have not seen if anyone answered the question if tapjoy gems count towards the bonus chest since they do count down the gem total. Thanks
                        I have the same issue. Twice now the counter has gone to zero and started again and still no bonus chest. I sent email to support and they said to see forum for possible solutions. Please help.

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