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I need 87 jems to get a bonus chest so i get some gems on tap joy but it dont show???

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  • I need 87 jems to get a bonus chest so i get some gems on tap joy but it dont show???

    It said i need 87 gems to get the bonus chest i went on to tap joy downloaded some apps got jems. Forced refreshed the game but mi gems balance went higher but it still said that i need 87gems can you figure this out plz. Thank you

  • #2
    Originally posted by Unregistered View Post
    It said i need 87 gems to get the bonus chest i went on to tap joy downloaded some apps got jems. Forced refreshed the game but mi gems balance went higher but it still said that i need 87gems can you figure this out plz. Thank you
    Thanks for reporting this issue, I alerted the engineers! you just maybe need to restart the app again to sync-up the Gems total...

    Comment


    • #3
      Originally posted by Riccardo Kabam View Post
      Thanks for reporting this issue, I alerted the engineers! you just maybe need to restart the app again to sync-up the Gems total...
      Are you sure gems earnt via Tapjoy count towards receiving thr bonus chest? I was under the impression that only purchased gems counted.

      Comment


      • #4
        I am currently experiencing the same issue. I needed about 100 gems to receive my bonus chest. I got some apps from TapJoy and received my gems. After this, I restarted my game and I had surpassed the required gems for the bonus chest, but it wasn't in my inventory. Now I am back to around 1550 gems until my next bonus chest. I am waiting on a reply from Kabam's support team, which I hear is awful at responding. We shall see....
        viral pow

        Comment


        • #5
          Originally posted by Unregistered View Post
          It said i need 87 gems to get the bonus chest i went on to tap joy downloaded some apps got jems. Forced refreshed the game but mi gems balance went higher but it still said that i need 87gems can you figure this out plz. Thank you
          As far as i know your gem count does not lesson when you get gems from tapjoy. The only time your gem count lowers when you actually buy the gems yourself. But i may be wrong, though i have never seen my gem count go any lower from getting gems from tapjoy. And ive already earned over 300 gems from them. Hope this helps.
          Aquagems

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          • #6
            Hi everybody,
            I am investigating on this topic, I'll keep you posted.

            Comment


            • #7
              Originally posted by Genuine31 View Post
              As far as i know your gem count does not lesson when you get gems from tapjoy. The only time your gem count lowers when you actually buy the gems yourself. But i may be wrong, though i have never seen my gem count go any lower from getting gems from tapjoy. And ive already earned over 300 gems from them. Hope this helps.

              This is incorrect. As i stated before, the gems I got from Tapjoy lowered my remaining gems until my bonus chest to zero. Now, I am back to about 1600 gems until my NEXT bonus chest. So the gems from Tapjoy do lower your remaining gem count. However, this may be a glitch in the system that has not been addressed yet. We just gotta wait and see what Kabam says regarding this issue.
              viral pow

              Comment


              • #8
                Originally posted by Riccardo Kabam View Post
                Thanks for reporting this issue, I alerted the engineers! you just maybe need to restart the app again to sync-up the Gems total...
                Thx you
                I hope it would be sorted soon

                Comment


                • #9
                  Originally posted by Unregistered View Post
                  Thx you
                  I hope it would be sorted soon
                  I have used tapjoy and should be due around 50 gems but they just havnt shown, restarted app loads as described.

                  Comment


                  • #10
                    Same Issue

                    i just rolled over my free chest gem earned xp bar and no bonus chest

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