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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Lost account? New worlds...? What happened

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  • LordMalcome
    replied
    Sorry for your troubles but I find it funny that you think Zynga has it together.

    Originally posted by Unregistered View Post
    LoL same thing happened to my account oDAoSWEETYoMANo in bedivere23

    I read all over the web how kabam is going up in the gaming world and is on par with zynga online games.
    I am confused zynga are a well known and seem to be doing great but Kabam are a joke. Therefor I want my money's back too.

    I would love to meet staff who deal with emails (Jack C)
    That would be hilarious.
    Rant over

    Leave a comment:


  • Riccardo Kabam
    replied
    Thank you for your patience,
    Players Support is going through tickets and tackling issues case by case as fast as they can, they will respond to you as soon as possible.

    Leave a comment:


  • JulieKBH
    replied
    Going into Day 3 and still waiting for a response other than a generic letter about the Fatal Error that doesn't seem to go away each time I try to log in. I've refreshed, uninstalled and reinstalled repeatedly.....

    ***********
    Game name - Millard
    Domain - bors22

    Leave a comment:


  • Guest's Avatar
    Guest replied
    Kabam at it's best!

    Originally posted by Daggarville View Post
    Yeah lost my account aswell after spending $$$$ ......want my money back Kabam....!!!!
    LoL same thing happened to my account oDAoSWEETYoMANo in bedivere23
    I did not have my password to get back in.
    I contacted kabam and after 2 days of them telling me to send password requests which my email never recieved they said my problem is being passed on to technical support. I am now in day 5 and getting constantly ignored by "the great Kabam staff" I have bought a 2nd city and spent £££ on gems so really Kabam have robbed me,
    If I was to buy a PS3 game I really do not expect Activision or EA to come to my home and take it back.
    I want an explanation?
    I read all over the web how kabam is going up in the gaming world and is on par with zynga online games.
    I am confused zynga are a well known and seem to be doing great but Kabam are a joke. Therefor I want my money's back too.

    I would love to meet staff who deal with emails (Jack C)
    That would be hilarious.
    Rant over

    Leave a comment:


  • Noob_58R6KJ7
    replied
    Guest account

    I have recently lost my account I was only a guest as my hubby used the email address is there any way of retrieving it as I have spent loads

    Leave a comment:


  • Daggar
    replied
    Lost account

    Originally posted by runey71 View Post
    There seems to be some server problems atm. Sounds like you have a Kabam ID so you should be fine. Probably best to give kabam some time to sort everythjng put. Worst case is you may have to delete the game and reinstall. Then go through the tutorial, log back in with Kabam ID and then change back to your original world.
    Yeah lost my account aswell after spending $$$$ ......want my money back Kabam....!!!!

    Leave a comment:


  • runey71
    replied
    Originally posted by Unregistered View Post
    I logged out of one world to go to another and when I did it asked me to log in. It has never done that before. Now there are a bunch of worlds I have never seen and it restarted me in one of those new worlds. I am in kay2 right now and I was in mordred13 but mordred13 doesn't even show up on the list of worlds... What happened and how do I get my account back?
    There seems to be some server problems atm. Sounds like you have a Kabam ID so you should be fine. Probably best to give kabam some time to sort everythjng put. Worst case is you may have to delete the game and reinstall. Then go through the tutorial, log back in with Kabam ID and then change back to your original world.

    Leave a comment:


  • Guest's Avatar
    Guest started a topic Lost account? New worlds...? What happened

    Lost account? New worlds...? What happened

    I logged out of one world to go to another and when I did it asked me to log in. It has never done that before. Now there are a bunch of worlds I have never seen and it restarted me in one of those new worlds. I am in kay2 right now and I was in mordred13 but mordred13 doesn't even show up on the list of worlds... What happened and how do I get my account back?
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