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Customer Service?

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  • Customer Service?

    Hi, i had earlier sent in a ticket with regards to the glitch of having my city set as opened, when my desired knight was not marshalled, which had costed me almost 700mil might. But what truly amused me was the response that came my way after a couple of day.

    I was replied by the support of DOA to inform me that they had reviewed my account and thinks that it cannot warrant any form of help. Which is simply ridiculous, because i never had a DOA account. It just proves to show that the responses are merely pre-formatted and used to brush people off.

    I would definitely hope to hear from the genuine support.

    url for screen shot: **Removed**
    kironaku
    ector46

  • #2
    At least you got a response....I opened a ticket 5 days ago about not getting tier 2 elevation chests, I haven't gotten any response.

    Comment


    • #3
      The response i had was not from the KOC department. And what was ridiculous was that they sent me a response saying that they had reviewed my account in DOA. Thats just amusing because i had no accounts on DOA and it was merely a pre-scripted response to brush things off. Im on the brink of leaving for good actually.

      Comment


      • #4
        [QUOTE=kironaku;1571050]Hi, i had earlier sent in a ticket with regards to the glitch of having my city set as opened, when my desired knight was not marshalled, which had costed me almost 700mil might. But what truly amused me was the response that came my way after a couple of day.

        I was replied by the support of DOA to inform me that they had reviewed my account and thinks that it cannot warrant any form of help. Which is simply ridiculous, because i never had a DOA account. It just proves to show that the responses are merely pre-formatted and used to brush people off.

        I would definitely hope to hear from the genuine support.

        url for screen shot:**removed**
        kironaku
        ector46


        Their support is really disappointing and almost disgraceful. I have my city being glitched open and knight unmarshalled same as you. First support staff gave me 2 mil gold compensation , and after many more emails I one of them gave me 15% back of what I lost but it's been almost a week and what they promised to give back had not even materialized.

        Comment


        • #5
          Keep spamming their in box

          Comment


          • #6
            My tickets get closed with no explanation or response of any kind.... So you got better support than me

            Comment


            • #7
              Glitch? What glitch? Hundreds of us have been victimized by mass stupidity, falsely thinking we're closed up when in actuality we're open. Sort of a mass hysteria thing. I've turned in a couple tickets on surprise opening (in a city that hasn't been open in many months), as well as about a dozen tickets on marches that don't return costing me about 300mm might overall, and have gotten the same response (though at least referencing the correct game)--they've reviewed my account, game mechanics are working perfectly, etc.

              Maybe that's why the login problem is taking so long to fix--their entire development team is busy wasting time reviewing accounts of all us inept players that don't know how to tell if we're open or not...
              Science Journalism

              Comment


              • #8
                BUMP

                I'm still waiting for any form or response from the support team. Hopefully i can get some response in the SHOUTOUT here since emails are probably diverted down the drains.

                Comment


                • #9
                  Originally posted by kironaku View Post
                  BUMP

                  I'm still waiting for any form or response from the support team. Hopefully i can get some response in the SHOUTOUT here since emails are probably diverted down the drains.
                  Bump Bump

                  Hope they straighten this out for you Kiro. Would be a shame to lose an other good player because of a glitch. These glitches are a well known issue so when it happens kabam needs to make it right.

                  The service is a joke! They will actually help some people but not help others. How is that fair? I hit Butch from same server as me and Kiro (ector46) and somehow he was un-marshaled and damn near zeroed him in 1 hit from 400m might. He made a ticket and they restored all 400m might. I got hit and lost like 200m might in 1 hit which I was ready and waiting for. I looked and it showed my knight still marshaled so I took screens of the marshaled knight and the hit previous which was just seconds before and it showed I had a marshal in. Kabam support gave me 5m might and said that's the maximum they are allowed to restore. I know that's complete bs because other people have been given a whole lot more back. Depending on who you get in support you get a completely different response or no response at all.

                  One of you moderators need to restore Kiro's 700m might! He's been a long time player here in 46 and even tho his alliance is an enemy of mine its the right thing to do. There is no way in hell he would have been unmarshaled unless it was a glitch.

                  Comment


                  • #10
                    Thank you for your response alien8. What i really found disappointing was that not even persistent emails and even starting a thread in the forums hadn't gotten me any form of response from the support team.

                    Comment


                    • #11
                      Originally posted by kironaku View Post
                      Thank you for your response alien8. What i really found disappointing was that not even persistent emails and even starting a thread in the forums hadn't gotten me any form of response from the support team.
                      join the club mate, dont hold your breath

                      Comment


                      • #12
                        Days later and tickets still open KABAM DONT CARE. ITS BY ME WEATHER THEY LIKE THE TRUTH OR NOT..FACT IS THEY HAVE A NASTY SUPPORT TEAM.EMAIL AUTO MSG OUR PROOF OF CARE.


                        <removed>

                        Comment


                        • #13
                          BUMP

                          My tickets had just been closed and i was asked to complete a survey for the case 'solved'. Kabam, tickets are seriously not working. Here at the forums aint working either. There are no more options. Come on.

                          Comment


                          • #14
                            <removed>


                            WELL NICE RESPONCE SAYING I USED ITEMS I NEVER DID.....REPLACE MY ITEMS Steven Smith and YOU AND LIE.THis thread is meant to be seen because stealing and lieing by support is fraud.ALso if he knew what i had in the first place.why he ask only to say i used..LIES LIES LIES LIES LIES
                            After reviewing ...WHAT did you review in the first place because you should have seen what i had and not needed me to tell you what i lost for you to return saying i used YOU LIE

                            Co-Founder and CEO Kevin Chou Jan. 21, 2014—Kabam, the leader in free-to-play games for traditional players, today announced 2013 gross revenues of more than $360 million, a 100 percent increase over 2012. HIRE PEOPLE THAT DONT LIE AND STEAL KABAM



                            Trying to be heard to create a better gaming environment for all.






                            https://www.bbb.org/ http://www.ripoffreport.com/

                            Comment


                            • #15
                              Originally posted by MrE BONG View Post
                              > Date: Sat, 26 Apr 2014 12:58:25 +0000
                              <removed>

                              WELL NICE RESPONCE SAYING I USED ITEMS I NEVER DID.....REPLACE MY ITEMS Steven Smith and YOU AND LIE.THis thread is meant to be seen because stealing and lieing by support is fraud.ALso if he knew what i had in the first place.why he ask only to say i used..LIES LIES LIES LIES LIES
                              After reviewing ...WHAT did you review in the first place because you should have seen what i had and not needed me to tell you what i lost for you to return saying i used YOU LIE

                              Co-Founder and CEO Kevin Chou Jan. 21, 2014—Kabam, the leader in free-to-play games for traditional players, today announced 2013 gross revenues of more than $360 million, a 100 percent increase over 2012. HIRE PEOPLE THAT DONT LIE AND STEAL KABAM



                              Trying to be heard to create a better gaming environment for all.






                              https://www.bbb.org/ http://www.ripoffreport.com/
                              Ahhh Steven Smith. I had my experience with him before

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