What exactly does this message mean?

[Guest]

People name names because they are snitches always have and always will be. Kabam messed up. Those players are upset because they have no friends that told them about it. I for one play in multiple servers and every alli I was in knew what was going on and many members participated. PM, chat app and other forms of notification was given to me. kabam took it back due to their error but they took more than what was gained. Peoples chests and items were taken that legitimately were won. So if getting a refund for kabams incompetence is "fraudulent" then I know of a lot of people who are going to get banned. And yes it was an event that was clearly advertised and followed by the players. That is not a glitch. It paid put accordingly to the description of the event. Quit ratting out on people and they may let you know on the next kabam screw up you know it's only days if not hours away.

Amen, hit the nail on the head

[Guest]

To clarify, we only suspend players with confirmed ToS violations. This is an extremely limited subset of players. Players that did not violate any rules are in the clear.

Also, we are looking at making changes to the messaging tool so that all user receive them.

[Guest]

To clarify, we only suspend players with confirmed ToS violations. This is an extremely limited subset of players. Players that did not violate any rules are in the clear.

With respect, this is meaningless. I'm a lawyer, and damned if I could tell you what Kabam considers a "ToS violation." The fact is that the leprechaun glitch (which, inexcusably, was allowed to continue for two days, resulting in some players winning nearly 2 million glitched gems) caused massive competitive imbalance and widespread customer dissatisfaction. Every player in the game, except the few with the largest windfalls, was negatively affected. That Kabam's efforts to claw back the glitched gems were arbitrary, sporadic, and ineffective was obvious in the "Fame" tournaments held immediately after the glitch, where theretofore unknown players came out of nowhere, won the events with billions of gemmed might, and were not exactly discrete as to the source of their newfound wealth. Other players gemmed premium, fully-forged gear for their entire cities, and others stockpiled tens of thousands of Merlin tokens. This made players whose winnings had been taken all the more furious. But complaints to Kabam were met with the same canned response and no compensation.

At that point, players began complaining to Google and Apple, which investigated the incident and found that Kabam had been clearly in the wrong. Google and Apple then began issuing refunds. To my knowledge, players generally were not asked to provide specific proof of their losses, nor were players required to contest specific purchases. Google and Apple just decided, in their discretion, to issue bulk refunds to these players based on their view that Kabam had provided a subpar gaming experience. Kabam's suggestion that these players engaged in "fraud" is, quite frankly, false and defamatory. Complaining over a known incident and receiving a discretionary refund is simply not fraud. Nor is Kabam's claim that it learned of the refunds from anonymous player complaints about "competitive balance" worthy of belief. Kabam knew of the refunds because Google and Apple removed the refunded amounts from Kabam's account. The refunds, if anything, improved competitive balance by restoring the affected players to par with those who profited from the leprechaun glitch.

I have to assume that wiser heads inside Kabam recognized that the "fraudulent refund" message was only making a bad situation worse, since, so far as I can tell, the message has been removed from the "news and announcements" subforum, where it was posted yesterday.

Nevertheless, the clear purpose of Kabam's message --- to intimidate its customers from making further complaints to Google and Apple --- is still being felt. Kabam still has not clarified exactly what it considers "fraudulent" or reassured players that the message was not directed at those who complained over the leprechaun glitch. The entire leprechaun incident has been poorly handled, and this latest tactic by Kabam was disgraceful.

[Guest]

Have not seen it put better than that!!!

[Guest]

The Lep glitch dose not difine as being fradulant the definition of fraudulent charge backs is telling a online merchant you did not recive there online purchas when they did hence forth receiving a refund that shouldn't of happened I you recived a refund by lieing about not getting your stuff then that is fradulant and should be prosicuted if the Lep gltich was the source of these fradulations then there would of been hundreds banned to me that would show that it is not based at Lep gltich refund players

[bgkmvvj]

I had a scenario last September I bought chests during a 5 day event which were supposed to have certain items in it. The chest did not have any t4 troops in chests as advertised. The chest was noted as glitched on the forum that day and confirmed by vash that something would be done. I contacted support about that and not getting my purchase bonus from the gems. At first both were denied, then I was given the purchase bonus that was advertised at the time of purchase with a message that they normally don't do that. The glitched chests went back and forth until finally a representative admitted there was a programming error. It would take time to fix and as far as he was concerned the case was closed. Now kabam knew how many chests I purchased yet why didn't they just give the items then. Instead I never received another message proceeded to google for a refund. The scenario lasted almost three months to complete from giving kabam a chance to fix their mistake. I stopped playing for nearly 6 months. I decided to give kabam a chance again when I saw the 5th city so I spent a little money started playing again only to see massive issues pop up again. I really like Kabam games I just don't understand why they don't just fix issues and prevent these courses of action. A simple sorry and actual replacement of items lost was all I needed. Now instead I put more money into a broken game that now has some pretty big balance issues after the leprechaun mess. I would gladly play this game if the cleaned the issues up and continue to invest is it.

[uogabwj]

Define TOS violation. I haven't charged back gems. I was still going through diplomatic solutions patiently to resolve my grievances with kabam. The closest I come to a TOS violation is getting a new phone and giving my kid the old one so he can play. So technically 2 accounts have been played on the same phone but never at the same time! If that deserves a 3 day ban that seems a little extreme why don't you crack down on the bubble banks. If threatening to charge backs deleted gems that I paid for is a violation then I may as well stop playing altogether. I was trying to let kabam correct their mistake. Still waiting!

[asefarono]

Bump. Good post Lohengrin. Shame no one from Kabam has had the courtesy to respond.

[Guest]

Why would you bother naming players etc, it was kabams fault they got the gems and you want to see the players punished. That would open another can of worms.

You could look at it from another view and see that even though Kabam have publicly stated that they would fix the issue, they didn't.