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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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  • #1

    What exactly does this message mean?

    Dear players

    A situation has arisen where a subset of players have been making fraudulent chargebacks via Google, apple and iTunes...

    You say that you are investigating and that it is fraudulent and It infringes on the integrity of the game and will be delt with very severely.....

    But what has happened and what is Kabam doing about it?

    Thanks
    Tags: None
  • #2
    Originally posted by throbo View Post
    Dear players

    A situation has arisen where a subset of players have been making fraudulent chargebacks via Google, apple and iTunes...

    You say that you are investigating and that it is fraudulent and It infringes on the integrity of the game and will be delt with very severely.....

    But what has happened and what is Kabam doing about it?

    Thanks
    Where did you get this message from?
    http://fbwhatsapquotes.com/propecia-online/

    Comment

    • #3
      Originally posted by TangerineOne View Post
      Where did you get this message from?
      Those who are lucky enough to still get in-game mail from Kabam received it (I am not a lucky one so saw it second hand)

      Comment

      • #4
        Hello,

        We received it from Kabam in in-game mailbox to explain they are investigating on some strange behaviors from some (few) players. No more, no less. It's for Kabam a top priority. I will not comment further.

        Regards,
        18+

        Comment

        • #5
          There's a such thing called mail. I'm surprised I haven't had any since October.

          Comment

          • #6
            I got 54 copy's of this kabam mail lol they just saying the are investigating fraudulent charge backs in simple terms a small
            Group of players been lieing to iTunes for free gems how I read it

            Comment

            • #7
              Originally posted by Canadiank View Post
              I got 54 copy's of this kabam mail lol they just saying the are investigating fraudulent charge backs in simple terms a small
              Group of players been lieing to iTunes for free gems how I read it
              I honestly don't think ppl are lying but rather trying to get some kind of compensation after support fails to do their job.

              Comment

              • #8
                Hello (again)

                It seems you local database is corrupted as it happens to a lot of people. For sure you do not store your sent mails too...

                If exact, I published (In french, but you can translate via http://translate.google.com) an article on Fondation's web site to get back the full usage of your in-game mailbox.
                I'm not sure Kabam appreciate this solution as you have to put your fingers in the game, but it is easy to do that.

                Regards,
                18+

                Comment

                • #9
                  Originally posted by WarriorMaiden View Post
                  I honestly don't think ppl are lying but rather trying to get some kind of compensation after support fails to do their job.
                  Oh I can complestly agree with that some players been super ripped off in the past but I don't think they targeting those players there must be a group who are reality abuseing the system

                  Comment

                  • #10
                    If only they responded to the free gem issue they caused in a timely and decisive manner maybe they could have saved this game and their reputation. If it affects us players they do not care, but when it affects them and their greedy little accountants it is suddenly a big enough deal to send a terribly worded mail out to everyone (those who actually get mail mine shows up months after sent) way to keep winning over customer Kabam. You messed up and people benefited from it. you did little or nothing about it, and whatever you did you didn't communicate it to any of us. Then people felt cheated and wanted their money back. Apple and Google apparently agreed since they are also their customers (I think they are more important to Apple and Google than you think) and as soon as you discover this you decided to send a hasty email with threats to your customers?

                    Why only this issue did you choose to communicate with us? Why not an email regarding the entire imbalance of the game caused by your error? I will tell you my theory; Kabam only cares about money. If it isn't directly affecting their money they won't do anything about it. Unfortunately Kabam is very short sighted and did not realize that customers happiness is directly related to profits. Your customers are very unhappy (maybe you should pop into your own games and listen to the discussions or even respond on these forums) You are losing customers hand over fist and many of them are asking for their money back because of your incompetence (can you blame them?) Had you addressed the situation and corrected the imbalance (yes it is a huge imbalance) and stopped to listen and make changes to the game that benefit the customer maybe your greed and shortsightedness wouldn't have killed what use to be a lot of fun.

                    I wish you nothing but the best of luck in trying to find a way to win back your customers heart and money. Growing pains are difficult but you will one day realize the customer is king and when you treat them as such they will reward you with loyalty...

                    "Our DNA is as a consumer company - for that individual customer who's voting thumbs up or thumbs down. That's who we think about. And we think that our job is to take responsibility for the complete user experience. And if it's not up to par, it's our fault, plain and simply."

                    Steve Jobs

                    "A satisfied customer is the best business strategy of all."
                    Michael LeBoeuf

                    and Kabam, this one really applies to you...

                    "There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else."
                    Sam Walton

                    Good Bye Kabam....

                    Comment

                    • #11
                      Originally posted by SeantheConqueror View Post
                      If only they responded to the free gem issue they caused in a timely and decisive manner maybe they could have saved this game and their reputation. If it affects us players they do not care, but when it affects them and their greedy little accountants it is suddenly a big enough deal to send a terribly worded mail out to everyone (those who actually get mail mine shows up months after sent) way to keep winning over customer Kabam. You messed up and people benefited from it. you did little or nothing about it, and whatever you did you didn't communicate it to any of us. Then people felt cheated and wanted their money back. Apple and Google apparently agreed since they are also their customers (I think they are more important to Apple and Google than you think) and as soon as you discover this you decided to send a hasty email with threats to your customers?

                      Why only this issue did you choose to communicate with us? Why not an email regarding the entire imbalance of the game caused by your error? I will tell you my theory; Kabam only cares about money. If it isn't directly affecting their money they won't do anything about it. Unfortunately Kabam is very short sighted and did not realize that customers happiness is directly related to profits. Your customers are very unhappy (maybe you should pop into your own games and listen to the discussions or even respond on these forums) You are losing customers hand over fist and many of them are asking for their money back because of your incompetence (can you blame them?) Had you addressed the situation and corrected the imbalance (yes it is a huge imbalance) and stopped to listen and make changes to the game that benefit the customer maybe your greed and shortsightedness wouldn't have killed what use to be a lot of fun.

                      I wish you nothing but the best of luck in trying to find a way to win back your customers heart and money. Growing pains are difficult but you will one day realize the customer is king and when you treat them as such they will reward you with loyalty...

                      "Our DNA is as a consumer company - for that individual customer who's voting thumbs up or thumbs down. That's who we think about. And we think that our job is to take responsibility for the complete user experience. And if it's not up to par, it's our fault, plain and simply."

                      Steve Jobs

                      "A satisfied customer is the best business strategy of all."
                      Michael LeBoeuf

                      and Kabam, this one really applies to you...

                      "There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else."
                      Sam Walton

                      Good Bye Kabam....
                      I think your confused on what chargeback fraud is the refunds from
                      Gem glitch you guys got is not charge back fraud charge back fraud is telling a online merchant your product did not arrive when it did getting your product and money back so getting gems for free in this case two diff ball parks mate

                      Comment

                      • #12
                        They are trying to use the business model for pr from netflix but it won't work especially with them going for an IPO and I think that is why they are really miffed.

                        Comment

                        • #13
                          here is what I posted on another thread...

                          If only they responded to the free gem issue they caused in a timely and decisive manner maybe they could have saved this game and their reputation. If it affects us players they do not care, but when it affects them and their greedy little accountants it is suddenly a big enough deal to send a terribly worded mail out to everyone (those who actually get mail mine shows up months after sent) way to keep winning over customer Kabam. You messed up and people benefited from it. you did little or nothing about it, and whatever you did you didn't communicate it to any of us. Then people felt cheated and wanted their money back. Apple and Google apparently agreed since they are also their customers (I think they are more important to Apple and Google than you think) and as soon as you discover this you decided to send a hasty email with threats to your customers?

                          Why only this issue did you choose to communicate with us? Why not an email regarding the entire imbalance of the game caused by your error? I will tell you my theory; Kabam only cares about money. If it isn't directly affecting their money they won't do anything about it. Unfortunately Kabam is very short sighted and did not realize that customers happiness is directly related to profits. Your customers are very unhappy (maybe you should pop into your own games and listen to the discussions or even respond on these forums) You are losing customers hand over fist and many of them are asking for their money back because of your incompetence (can you blame them?) Had you addressed the situation and corrected the imbalance (yes it is a huge imbalance) and stopped to listen and make changes to the game that benefit the customer maybe your greed and shortsightedness wouldn't have killed what use to be a lot of fun.

                          I wish you nothing but the best of luck in trying to find a way to win back your customers heart and money. Growing pains are difficult but you will one day realize the customer is king and when you treat them as such they will reward you with loyalty...

                          "Our DNA is as a consumer company - for that individual customer who's voting thumbs up or thumbs down. That's who we think about. And we think that our job is to take responsibility for the complete user experience. And if it's not up to par, it's our fault, plain and simply."

                          Steve Jobs

                          "A satisfied customer is the best business strategy of all."
                          Michael LeBoeuf

                          and Kabam, this one really applies to you...

                          "There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else."
                          Sam Walton

                          Good Bye Kabam....

                          Comment

                          • #14
                            Charge back fraud is not the Lep thing charge back fraud is players saying the didn't recive there gems when they did that's the google definition for charge back fraud they say it never received and then they get a refund and there product the Lep gltich refunds were not fraudulent refunds at all you have nothing to worry about there.

                            Comment

                            • #15
                              No, I am not confused. Refund fraud would be the customer telling Apple they never made those charges. My understanding is people have informed Apple and Google of the programing error which gave many players a highly unfair advantage over paying customers (some of those people never bought a gem in their life) Apple and Google investigated these allegations and determined customers are entitled to some of their money back. I see no fraud here, just Kabam worried about their profits. They made no in game email to address their errors, but be sure enough when they start losing actual money they resort to Putin like tactics and threaten the customer (never seen that tactic applied in any successful business model I have studied). The issue remains that Kabam has basically killed KOC with constant blunders and players are leaving everyday. It is only a short matter of time before this game is all but dead. I am sure Kabam is just going to forget about it like they have many other games and focus on a newer game to generate the dollars they lost.

                              Comment

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