I have had very nice experience with Kabam support. This was completely changed since last week.
I used to read people post about the bad support and wonder why are they saying that. Now I totally understand.
I bought a divine inspiration in the buy one get one free event. when the event was running, it said the free divine will be granted in the same day or the day after. it is almost two weeks and I have seen nothing.
Also due to the game slow loading, I have pressed the buy upgrade button on one of my barracks by mistakes.
This happened in my weakest city, where I had no resources. Because of this I lost 120 gems and a divine inspiration.
I have asked the support team to downgrade my barrack back to level 9, and give me back my gems and divine inspiration.
They emailed back saying they cannot replace items that has been accidentally used by players. I have done this mistake before (again because of the slow loading of the game, which I consider not to be my mistake), and the support team used to be very helpful and help me.
I have als emailed them like three month back about the my troops killed rank to be very outdated. I am missing almost 200 million of might there. they keep replying by saying that there always a delay and it should be updated soon. Last time I contacted them with this matter they referred me to their answer they have sent two month ago.
I relly enjoy playing this game but with this kind of support I am not anymore.
I used to read people post about the bad support and wonder why are they saying that. Now I totally understand.
I bought a divine inspiration in the buy one get one free event. when the event was running, it said the free divine will be granted in the same day or the day after. it is almost two weeks and I have seen nothing.
Also due to the game slow loading, I have pressed the buy upgrade button on one of my barracks by mistakes.
This happened in my weakest city, where I had no resources. Because of this I lost 120 gems and a divine inspiration.
I have asked the support team to downgrade my barrack back to level 9, and give me back my gems and divine inspiration.
They emailed back saying they cannot replace items that has been accidentally used by players. I have done this mistake before (again because of the slow loading of the game, which I consider not to be my mistake), and the support team used to be very helpful and help me.
I have als emailed them like three month back about the my troops killed rank to be very outdated. I am missing almost 200 million of might there. they keep replying by saying that there always a delay and it should be updated soon. Last time I contacted them with this matter they referred me to their answer they have sent two month ago.
I relly enjoy playing this game but with this kind of support I am not anymore.