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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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#dissatisfied-disintrested-dissapointed-robbed

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  • Guest's Avatar
    Guest replied
    Originally posted by Bisogna
    This is unacceptable. Slow customer service is one thing, this is beyond that. And whoever this unregistered guest is I have a feeling they are a sock puppet for Kabam
    A sock puppet for kabam? Haha whatever please that mind of yours.

    Leave a comment:


  • Guest's Avatar
    Guest replied
    Congrats, let's sit and wait for kabam to gimme my troops. Or let's not waste Time and hmm... Rebuild perhaps? Like any person who has lost might for whatever ungodly reason.

    Leave a comment:


  • Coscienza
    replied
    stilll waiting....

    Leave a comment:


  • Guest's Avatar
    Guest replied
    It's not a sound business strategy

    I can see if glitches in the game didn't affect gems. Then people would still be willing to spend money to buy gems to further their goals in this game. However, when one buys gems only to have the effects of the gems disappear (through glitches), consequently in my opinion - meaning you never truly received the gems...why would anybody want to buy gems again? It's not just a sound business strategy for the company. I would want to make it known that people who purchase gems have a huge advantage over others, to influence the % of users who purchase gems. The current situation is "Why would I want to purchase gems knowing there is a huge chance that the gems I purchase might not work when applied to the 'bonuses' in the game.?"

    Dropping a hundred dollars to increase the level of my in game knights, only to have them all rolled back. It's been weeks now and the entire time I am missing out on ALL resource increases due to the level of my knight. The additional amount of money I would have spent is undetermined, however, I know for a fact that now, seeing how my hundred dollars resulted in nothing from this company, I will never purchase gems again.

    Leave a comment:


  • Riccardo Kabam
    replied
    Originally posted by Coscienza View Post
    And this is for ALL player who feel frusrated DISSATISFIED-DISINTRESTED-DISAPPOINTED-ROBBED by kabams silence and lack or support. I wish for only better customer service for not only myself. but for all members. And to finally be helped.
    Hi Coscienza,

    I wrote this msg also in the other thread you posted.
    Players Support is going through tickets and tackling issues case by case as fast as possible,
    They will respond to you as soon as possible,

    thank you for your patience

    Leave a comment:


  • Coscienza
    replied
    And this is for ALL player who feel frusrated DISSATISFIED-DISINTRESTED-DISAPPOINTED-ROBBED by kabams silence and lack or support. I wish for only better customer service for not only myself. but for all members. And to finally be helped.

    Leave a comment:


  • Coscienza
    started a topic #dissatisfied-disintrested-dissapointed-robbed

    #dissatisfied-disintrested-dissapointed-robbed

    A week ago i made a topic in the "bugs" forum about "missing 1,000,000 might/link to photobucket with proof" in which i encourage all player new and experinced to read before considering spending money or even playing this game. Ive spent money to obtain might. only to have the game glitch due to no fault of my own and rob me of not only the (850,000) might but my money as well. My members are made full aware of this. This not only affects me, but my alliannce, and the ENTIRE GAME AS IM NOT THE ONLY ONE!. And not only does your business lose me, but my members as well. and potentially new customers. ( i will continue to fight and make EVERYBODY aware of this, and aware of the fact members will not be helped) i am 100% DISSATISFIED WITH THIS GAME AND THE SUPPORT I AM RECIVING OR LACK THERE OF! you cant even respond to my posts in forums with a clear cut answer. there is no definitive "i am helping you" or "were working on YOUR SPECIFIC CASE RIGHT NOW" or even contacting me and letting me know whats going on or whats happening to help me.

    Im added to some "list" that i cant even see or have access to and question its very existance. Please tell me why i should have any faith in kabam that i will be helped? because i know i will not be at this point.

    not only explain to me why i havent been email, or given any real sence of support or communication, but to all future members why the poor qualitiy in customer support? why we should continue to have faith (which i have none), and why we should trust kabam? (which i no longer do)

    RICCARDO KABAM (hopefully i spelt it right) Is the only person ive ever seen respond to forum threads, and no offense but its the same response everytime!, "ive added you to a "list"--"support is looking at it" "this goes here not there". Kabam has only one forum guy? who response is pre-arranged with no real detail or knowledge?

    Id love to see a variety of responses with different opionion, knowledge and help to show real concern about our problems. But once again Kabam does not care at all. or to the 100$s once again i am out due to a glitch that of which is no fault of my own.

    #DISSATISFIED-DISINTRESTED-DISAPPOINTED-ROBBED
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